7
Symptom Possible cause Remedy
Heater is on but does
not create steam. 1. Water level incorrect. Below minimum water
level for safety sensor?
2. Humidity settings not programmed as intended
3. Water reservoir temperature cut-out activated?
4. Heater element in reservoir faulty?
5. If the sauna structure has defi cient ventilation in
conjunction with dry sauna and high sauna tem-
perature (operating with no water in reservoir), the
temperature cut-out can activate because of higher
radiating temperature in the heater.
1. Fill up reservoir.
2. Confirm control setting-review control manual.
3. Reset temperature cut-out. For more information,
see the section on temperature cut-out on fi gure 9
page 15 in full manual. If the steam function does not
work after reset, there is a risk of the reservoir being
damaged.
4. An authorized electrician is required to fi nd the fault.
5. Check for possible defi cient ventilation.
Heater element
in heater stone
compartment does
not warm up.
1.
2. Water reservoir in operation? Only two of the three
heater elements in the stone compartment can
operate at the same time as the tank, otherwise ex-
cessive current is drawn from the electricity supply.
This is not a fault outside normal operation.
3. Some of the heater fuses on the main switchboard
can have tripped out?
4. Resistor coil in the heater element faulty?
5. Internal heater PCB fault?
1.
2. See the instructions supplied with the control panel.
3. Check and replace/reset the fuses in the main switch-
board.
4. An authorised electrician is required to fi nd the fault.
5. An authorised electrician is required to fi nd the fault.
Lights in the sauna
do not come on
when switched on at
the control panel.
1. Light was not connected to the heter. (Requires a
separate 120 volt supply to heater)
2. Internal heater PCB fault?
1. Verify with authorized electrician who performed
installation of heater/lighting.
2. An authorized electrician is required to fi nd the fault.
Heater does not
work, control panel
does not light up.
1. The main power switch is off ?
2. Circuit breaker tripped on main electical panel.
3. Loose contact in cabling between heater and con-
trol panel?
4.
Modular jack is not properly installed at heater
PCB circuit board.
The specific 12VDC output on one of the PCB's
RS485 modular jack to the control panel is faulty
due to short-circuit?
5. Transformer on PCB in heater faulty?
6. Control panel faulty?
1. Turn heater main power switch.
2. Check and replace/reset the fuses in the main switch-
board.
3. Switch off
heater main power switch and connect
each/paired cable to the control panel. Switch on
heater main power switch again. If this does not help,
an authorized electrician is required to fi nd the fault.
4. Requires an authorized electrician to fi nd the fault,
faulty 12VDC output is indicated by LED out next to
the RS485 output. Note: if the fault is in the RJ10
cable to the control panel, do not click into a working
vacant RS485 outlet to avoid causing a fault in that
outlet. RJ10 cable must be replaced/contacts fi tted in
the event of a fault.
5. An authorized electrician is required to fi nd the fault.
6. An authorized electrician is required to fi nd the fault.
The fuses or circuit
breaker in the build-
ing breaker panel
trips as soon as the
heater is turned on.
1. There is a short-circuit at the heater GND. Can be
due to a faulty heater element?
2. Lighting connected to and controlled via the heater
faulty?
3. The heater has not been used for a long period,
causing an insulation fault in the heater element?
4. Heater has had too much water poured on it?
5. Other internal heater fault?
1,2,3,4,5. Do not use the heater, switch off at main heater
main switchboard trip and disconnect heater fuses
on the main switchboard. An authorized electrician is
required to fi nd the fault.
Water reservoir
temperature cut-out
activated
1. Dry boiling, incorrect minimum water level.
2. Foam in the water reservoir. 1. Drain and clean water reservoir.
2. Clean level electrodes.
Heater does not
work, control panel
does not light up
1. Temperature cut-out activated. 1.
Heater works but do
not reach set tempe-
rature.
1. Incorrect placement of sensor.
2. Incorrect ventilation.
3. Incorrect heater.
1. Confirm sensor is placed as per instructions.(fig.3)
2. Check ventilation.
3. Check that heaters size is according to recommenda-
tion for the sauna volume.
Troubleshooting the sauna heater
Information!
Contact the dealer during the guarantee period in the event of faults.
See the instructions for the control panel for details of faults not covered in this user guide.
Table 1: Troubleshooting the sauna heater
First time use.
Heater does not
operate
1. Breaker off
2.U-shape copper connectors not installed.
3.Sensor or control cable plugged into wrong jack
1. Turn on Breaker
2.Have electrician confirm proper installation (fig.19) .
3.Have electrician confirm proper installation (fig.19) .
6.GFCI breaker tripped
6.Saunas should not have GFCI breaker. Have electrican
replace with standard breaker
Possible deficient ventilation. Improper ventilation can
cause high limit to trip.(See page 5 in full manual)
Change, rearrange stones, clean stone
compartment. Possible deficient ventilation.
2.
Reset High limit switch.(See page 5 in full manual)
2.
Temperature settings not programmed as intended Confirm control setting-review control manual.
