Tunstall Telecom 400 Manuel utilisateur
Manual cover design (no pics et 10/6/03 4:18 PM Page 1
Telecom 400 & 400PR
installation and user guide
Part Number D3607106A
DRAFT
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Contents
Setting up P3
Using Telecom 400 P6
Using radio pendants P10
Telecom 400 in detail P16
Understanding alarm calls P19
Reliability P21
Problems and Answers P22
Copyright © 2003 Tunstall Group Ltd.
All rights reserved. Neither the paper-based guide, nor the electronic version of the same, nor any portion of the text and/or images, may
be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permission of
Tunstall Group Ltd., with the one exception described below. Under no circumstances may the paper-based or electronic guide be edited,
amended or adapted, or used for any purpose other than as an aid to using Telecom 400.
Reproducing manuals for visually-impaired users
This manual can be copied and enlarged to help visually-impaired users. Such copies may only be given to owners and users of Telecom
400, and this is the only purpose for which anyone outside Tunstall may reproduce this manual.
You may enlarge this manual using a photocopier. Alternatively, you can obtain these manuals as Adobe Acrobat documents (also called PDF
les) and print in an enlarged format using the free Adobe Acrobat Reader. You can download these PDF les from the Tunstall web site:
http://www.tunstallgroup.com/docs/ You can obtain copies of Adobe Acrobat Reader from Adobe's web site: http://www.adobe.com/ To
enlarge a manual while printing with Adobe Acrobat select the 'Fit to Page' option when printing.
Trade Marks
TM TUNSTALL, AMIE, PNC3 VISION, PNC4 VISION, and TELECOM 400 are trademarks of the Tunstall Group Limited.
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Setting up
THREE SIMPLE STEPS
1. Place Telecom™ in a suitable
position
2. Connect Telecom to your
telephone line and a power
receptacle
3. Test Telecom by pressing the radio
pendant to raise an alarm
PLACE TELECOM 400
Place Telecom on a at surface, or have it
mounted on a wall. Put it somewhere you
can easily reach. It should also be close to a
telephone jack and a power receptacle.
Attaching to a wall. If you decide to
attach your Telecom to a wall then you will
nd slots to grip the screws on the back of
Telecom. There is a separate paper template
included in the packaging that will show you
where to drill the holes for the screws.
Note. As most users do not mount Telecom 400 on the wall the
screws needed for mounting are not provided.
Although Telecom is a rather clever piece of equipment, it is quite robust, and you can treat it just
like any other telephone. However, this means that you should not:
• Place your Telecom next to something that makes a lot of noise, such as next to a
television, radio or washing machine.
• Put it right next to your stove, or close to any other heat source.
• Set Telecom in a place where it will get damp, such as a bathroom, or near house plants
that are sprayed at any time.
• Place it very close to any large metal objects, such as microwave ovens, as large pieces of
metal stop the signals from the radio pendant reaching Telecom.
• Put Telecom on top of something soft, such as a thick towel, as this can stop sound
reaching the microphone.
• Place your Telecom closer than four feet to something that may emit electromagnetic
interference, such as a cordless telephone, CD or video player, or a personal computer.
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2. You can then connect your ordinary telephone to Telecom. If you do not connect
your other telephones through Telecom, but use a telephone adaptor instead, then
Telecom may have difculty making alarm calls if another telephone is being used
for a call.
CONNECT TELECOM 400
1. First, connect your Telecom to a telephone jack in your home using the cable
that came in the box with Telecom. Do not connect Telecom to the telephone
jack via a telephone adaptor.
3. Next, connect the lead from the AC adapter to the back of your Telecom, and then
plug the AC adapter into a power receptacle.
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4. When you connect your Telecom to the
power the Help button on the top of
your Lifeline should light up.
TEST TELECOM 400
Once you have connected your Telecom you can test it. Press the button on the Fall
Detector or Amie pendant that came with your Telecom, and wait a few seconds. Telecom
will call your response center. When your call is answered tell the operator that you are
testing your new Telecom—the operator will be pleased to hear from you.
PROBLEMS?
In the unlikely event that something does not work as you expect then consult the
Problems and Answers section towards the back of this guide.
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Using Telecom 400
REQUESTING HELP
If you need help simply press the button on
your Fall Detector or radio pendant. This
sends a signal to Telecom which tells it to call
your response center.
CANCELLING
If you accidentally raise an alarm call (i.e. you
unintentionally press one of the alarm buttons
on your Telecom or radio pendant) you can
cancel the alarm call by waiting ve seconds
and then pressing your Telecom’s Cancel key.
However, once the call reaches a response
center pressing the Cancel key will have
no effect. This is a safety feature. When the
operator answers your call simply explain that
it was an error—the operator will be pleased
to hear from you.
Alternatively, if you can easily reach your
Telecom you can press the Help button.
Your home can also be tted with extra
buttons and pull cords that raise an alarm.
The person who installs these in your home
will show you where they are and how they
work.
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ANSWERING A CALL
When the phone rings you can answer it in any of the four following ways:
1. Pick up the handset of the telephone
attached to Telecom.
2. Press the button on your Amie pendant
or Fall Detector. This method of
answering a call can be turned off by an
installer or your response center, and so
you need to check that it has been set
to work on your Telecom. If you answer
a call using your radio pendant you will
only be able to carry on a hands-free
conversation if you are close enough to
hear and speak to your Telecom. You
can end the call by pressing the button
on your radio pendant again.
3. Press the Cancel key on your Telecom.
Press the Cancel key again to end the
call.
MAKING A CALL
If you have a telephone plugged into your
Telecom you can use it to make and take calls
as normal. Simply lift the receiver and dial the
number.
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ADJUSTING THE VOLUME
On the top of Telecom there are two keys—one increases the volume and the other
decreases it. These keys adjust the volume of the ringing you hear when someone calls
you. If you need Telecom to ring louder when someone calls then press the Up key and
you will hear Telecom ring once for each time you press.
You can also use these keys to adjust the volume of the caller’s speech. If you cannot
clearly hear someone who has called you then press the Up key to increase the volume of
their speech.
Up Down
In short, if you are in the middle of a telephone conversation these volume keys can be
used to make the caller’s speech louder or quieter. Otherwise, these keys adjust the
volume of the ringing you hear when someone calls.
These changes are not temporary. If you increase the volume during a call then you will
nd that your Telecom 400 remains at this volume for the following calls.
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THE AWAY FEATURE
What is the Away feature?
Your Telecom can be set up to detect high and
low temperatures, when you are inactive, or to
discover and report a range of other incidents to
your response center. For example, if you are feeling
ill you might not get up in the morning. If your
Telecom has been congured to detect inactivity it
will eventually call your response center to let the
staff know that you have not been active.
To do this reliably it needs to know whether you are
in your home or away from your home. Otherwise,
your Telecom might think that you are inactive every
time you go away to visit a friend or relative.
Going Away
To tell your Telecom that you are going to be away
press the Away key. The Away key will light up.
Returning home
To tell your Telecom that you have arrived home
press the Away key again. The Away key will turn
its light off.
Returning home and raising an alarm
If you return home and raise an alarm by pressing
a button or pulling an alarm cord (if one is tted in
your home) then your Telecom will make an alarm
call even if Away is turned on. After making the call it
will automatically switch the Away feature off—it will
return to its Home status.
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Using radio pendants
Radio pendants use radio waves to send out signals to your Telecom. If you press the
button on a pendant this will send a signal to your Telecom telling it to raise an alarm.
Telecom can work with a variety of different radio pendants. Telecom can even accept
signals from several radio pendants at once, although most Telecoms are sold with just one
pendant, such as an Amie pendant.
• Keep your radio pendant with you at all times.
• Keep it by your bedside at night.
• Do not put your radio pendant into water.
• Clean only by wiping with a soft, slightly damp cloth.
How close do I have to be to my Telecom to use my radio pendant?
Different types of radio pendant can work at different distances from your Telecom. The
maximum recommended distance is given for each type of pendant, although you should
note that this is only an estimate. A pendant with a low battery will not be able to work as
far from your Telecom as a radio pendant with a new battery.
The key issue is how easily the radio signals can travel between your radio pendant
and your Telecom. For example, if there is nothing between your Telecom and your
radio pendant other than a single pane of ordinary glass (maybe you could be at the
bottom of your garden), then they will be able to communicate at distances greater
than the recommended maximum. On the other hand, if a metal cabinet or thick stone
wall is between your Telecom and your radio pendant then they may have problems
communicating, even if they are just a short distance from one another.
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