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trueCall Care has three incoming call handling profiles for you
to choose from. Each offers a different level of protection from
unwanted calls. The Filter Profile is the default setting and
provides the lowest level of protection, and the Trusted Callers
Only Profile gives the most. You can change the profile
whenever you want so that trueCall Care gives the
appropriate level of protection at all times.
All the profiles allow calls from trusted callers to get straight
through unimpeded, the difference is in the way they control
unrecognised callers.
Filter Profile (default)
If the caller is not recognised as a trusted caller, trueCall will
answer the phone itself and play the Shield announcement
to the caller:-
“If you’re family, a friend or an invited caller please press
5*, if you’re a cold caller please hang up and don’t call us
again”.
If the caller presses ‘5’ the phone will then ring.
This profile completely blocks automatic recorded message
calls, and the vast majority of telemarketers will hang up
when they hear this announcement. Occasional callers who
may not yet be on the Trusted Callers list, those calling from
abroad, or callers who withhold their number can get through
by pressing the requested number.
* Different trueCall units use different Shield Breakthrough Numbers -
yours may not be ‘5’.
Filter (International) Profile
Many nuisance and scam calls come from overseas call
centres. These calls often arrive without a Caller-ID, just with
a notification that they are ‘International’. trueCall Care’s
Filter (International) Profile is based upon the Filter profile,
but adds protection against unwanted international calls.
If the call is from the UK it is handled as in the Filter Profile,
if the call is from abroad trueCall will answer the phone itself
Managing incoming calls
Managing incoming callsManaging incoming calls
Managing incoming calls
