10
Custom Profile
The Custom Profile allows you to specify how you want trueCall to
handle each of nine Categories of caller during the day and,
separately, during the night. There are ten different ways that
trueCall can handle a call (Callflows). You can choose, for example,
to handle international callers with the Whisper Callflow during the
day, but at night you may choose the Block with unobtainable tone
Callflow.
You can specify your Custom Profile using the Handset Menu or the
Internet Control Panel, but you must use your Internet Control Panel
if you want to specify different call handling for day and night. By
default trueCall defines the day as being from 7:30am to 10:30pm,
but you can change this at your Internet Control Panel.
Caller categories
trueCall recognises nine different categories of incoming caller:-
1. Star list caller – These are calls from people whose number
you have chosen to put onto your Star list. They will be friends,
family members, or other welcome callers.
2. Zap list caller – These are calls from people whose number
you have put onto your Zap list – people you don’t want to speak
to.
3. Caller not recognised – These are calls from people whose
Caller-ID is available, but who aren’t on your Star or Zap list, and
who don’t fall into any of the other categories of call (business,
mobile, international etc).
4. Withheld number caller – These are calls from people who
have chosen to withhold their phone number. Call centres and
malicious callers often do this, but so do individuals, healthcare
organisations, businesses and government departments.
5. International caller – These are calls from people who are
calling from another country and whose phone number, if
available, is not on your Zap or Star list.
6. Mobile phone caller - These are calls from people using a
mobile phone, but whose Caller-ID isn’t on your Zap or Star list.
Note that malicious callers often call from mobile phones using
pay-as-you-go SIM cards (i.e. from an 07 number).
7. Business caller - These are calls from a Caller-ID that is
recognised as a business number (maybe a call centre), but
which isn’t on your Zap or Star list (i.e. from a 03, 05, 08 or 09
number).
How trueCall Vi handles your calls
