90 Days Labor | One Year Parts Exchange
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased
the product is considered proof of purchase.
WHAT IS COVERED?
Each TiVo box is manufactured from parts and components that are new or substantially equivalent to new in accordance with
industry-standard practices. TiVo warrants that the TiVo box will be free from defects in materials and workmanship during the
limited warranty period described herein. The limited warranty coverage begins the day you purchase the product, as further
described in the following text. For 90 days from the purchase date, the TiVo box will be replaced with a repaired, renewed or
comparable product (whichever is deemed necessary by TiVo) if it becomes defective or inoperative (subject to the exclusions
set forth below). This exchange is done without charge to you for parts and labor (except applicable taxes, if any). You will be
responsible for the cost of shipping. From 90 days to 1 year from the date of purchase, your TiVo box will be replaced with a
repaired, renewed, or comparable product (whichever is deemed necessary by TiVo) if it becomes defective or inoperative
(subject to the exclusions set forth below). You will be responsible for all labor and shipping costs. Contact Customer Support
at tivo.com/support or 877-367-8486 to obtain the labor costs for your exchange.
All products, including replacement products, are covered for solely the original warranty period. When the warranty on the
original product expires, the warranty on the replacement product also expires. After one year from the date of purchase, you
pay for the replacement of all parts, and for all labor and shipping charges.
WHAT IS EXCLUDED?
Your warranty does not cover:
• Labor charges for installation or setup of the product.
• Any taxes imposed on TiVo for units replaced or repaired under this warranty.
• Installation, performance, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
• Product replacement because of damage due to misuse, your negligence or recklessness, accident, lightning, unauthorized
repair, or other cause not within the control of TiVo Inc. Please note that removing the cover of the TiVo box for any reason
voids the warranty.
• Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
• Damages to, or viruses that may infect, your TiVo box or other devices arising from the use of unauthorized third party
devices in connection with your TiVo box.
• Incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or
consequential damages, so the above exclusion may not apply to you.)
• A product that has been modied or adapted to enable it to operate in any country other than the country for which it was
designed, and then damaged by or as a result of these modications.
• A product used for commercial or institutional purposes.
• Access connections (telephone or broadband), including charges from your communications provider.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of purchase. Attach it to this guide and keep both nearby.
Also keep the original box and packing materials in case you need to return your product.
BEFORE YOU REQUEST WARRANTY SERVICE
Please check the troubleshooting advice found at tivo.com/support before calling Customer Support. Following the
troubleshooting tips contained therein may save you a call to Customer Support.
TO GET WARRANTY SERVICE...
If you believe you need service for your TiVo box, contact Customer Support at tivo.com/support or 877-367-8486. A
representative will go through a diagnostic checklist with you. If it is determined that the product needs to be exchanged, you
will receive a return authorization number. The representative will give you complete shipping details.
TO GET OUT-OF-WARRANTY SERVICE...
Out-of-warranty service can be obtained at a nominal cost for replacement and handling. To obtain out-of-warranty service,
contact Customer Support at tivo.com/support or 877-367-8486 to obtain the cost of an out-of-warranty exchange for your
product.
REMEMBER...
Record the model and service numbers found on the product below:
MODEL # _____________________________________________
SERVICE # ____________________________________________
All implied warranties, including implied warranties of merchantability and tness for a particular purpose, are limited in
duration to the duration of this express warranty. Some states (or jurisdictions) do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you. This warranty gives you specic legal rights. You may have other
rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN TIVO BOXES IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE TIVO BOX, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
OF AND ALL CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT
BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states (or jurisdictions) do not allow the exclusion of incidental or
consequential damages, so the above exclusion may not apply to you. This warranty gives you specic legal rights, and you
may also have other rights which vary from state to state (or jurisdiction to jurisdiction).
Limited Warranty
