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Chapter 1: Important Information
Thank you for purchasing the TIGERSECU Digital Video Surveillance Recorder. This User Manual applies to the
following models:
TIGERSECU AHD (960P) 102 Series [4 and 8 channel models]
TIGERSECU HD-TVI (1080P) 302 Series [4 and 8 channel models]
TIGERSECU AHD&HD-TVI 402 Series [16 channel models]
Contact Us:
If you require any assistance with your new TIGERSECU product, we're here for you. Your TIGERSECU product is
backed by a full two-year warranty and Lifetime Support and we may be reached by phone, email, or through
your Amazon Customer Order Messaging page.
US Customer Helpline: (323) 315-0396
Email Address: service@tigersecu.com
Office Hours: 9:00 AM – 5:00 PM, Monday to Friday PST
Emails are answered within 24 hours, Monday to Friday.
If you're phoning outside of these hours or our lines are busy due to large call volumes, we will respond within 12
hours, Monday to Friday.
Default Username and Password:
The default, all-access user name is “admin”, the default password is 00000000 (eight zeros). To ensure your
privacy, we strongly recommend that you reset the password as soon as possible.
Default Resolution:
The default resolution of the DVR is set to 1280x720 which is compatible with most of the monitors on the market.
If your monitor support higher resolution, you may reset the output resolution.
To change the resolution, go to Main Menu – System – Screen Resolution and change the output resolution. If the
monitor doesn't support the resolution, the system will automatically change back to the previous resolution.
