TEQ SMART 600 Series Manuel utilisateur
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SMART
Interactive Panel / Board
It’s all about learning.
Basic Troubleshooting Guide
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AGENDA
a. Serial # Locations
b. Checking cables & connections
c. How to clean camera bezel
d. Resetting the board/panel
e. Calibrate the board/panel
f. Firmware updates
g. How to test with your computers
h. Creating diagnostic/camera files
i. Contacting support
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SERIAL NUMBER(#) LOCATIONS
Interactive Flat Panels
Serial number will be on the bottom right corner
(facing panel) on a white sticker or it can also be
found in the “About” section which can be access
through the menu button on the left side of the
panel.
Interactive Whiteboards / Projectors
The IWB serial number will be on the lower right
hand side of the board on a white sticker. The
location of the interactive projector serial number
varies by type but is typically on the top of the
projector
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CHECKING CABLING & CONNECTIONS
Left side of the IFP -check to make
sure (1) video cable & (1) USB cable
is plugged into the same port
HDMI
USB
Display Port
VGA
Follow cables to teachers computer
make sure they are also plugged in
correctly
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HOW TO CLEAN THE BOARD/PANEL CAMERA BEZEL
DO
Use a microfiber cloth (only) to
wipe the bezel & remove dust from
around cameras.
DO NOT
Use any type of liquid or chemicals
on the product.
Use of air can as it may cause dust
to get into the camera.
BEZEL
CAMERA
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RESETTING THE PANEL/BOARD
600/800 series boards
•Under the center of the pen tray, locate the ribbon cable,
power cable & mini ethernet cable. Unplug all 3 cables, wait
2 minutes then plug the cables back in & let it restart.
•When plugging back in watch the pen tray pen slot colors
blink which indicates power is turning back on.
600 series boards
•Soft reboot -Touch the ‘Moon’ button once then hold the ‘Moon’ button till
panel goes black. Let it run its course.
•Hard reboot -On the back left side right next to the power cord there is a
rocker switch you can switch off. Wait for 2 minutes and switch it back on.
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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 1
Tap the source button on
the front of the panel
A. B. Switch the Source
to "OPS HDMI"
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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 2
A. B.
Click on the Gray bar on
the bottom of the panel
Tap on the “Settings” icon
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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 3
A. B.
Tap on the "Diagnostics" tab
on the left side of the screen
Tap on "touch
Calibration Wizard"
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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 1
Click on the ‘Windows’ button Type “SMART Settings” and click on it
A. B.
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