Ten-Haaft Oyster Manuel utilisateur

www.ten-haaft.com

EXTENDED OPERATING INSTRUCTIONS

CONNECT

2 3

TABLE OF CONTENTS 1. INTRODUCTION

1.1 Welcome

Congratulations on the purchase of your new Oyster® Connect system!

Oyster® Connect is a universal data router for mobile use in, for example campervans, motorhomes and caravans,

which can be also used for maritime applications. Oyster® Connect is used for establishing a robust connection

to the Internet. This is either done via mobile data SIM connection (LTE) connection or by connecting the Oyster®

Connect with a WLAN outside of your vehicle (Outdoor WLAN). In order to use an LTE connection, a mobile com-

munications SIM card with a sufﬁcient amount of data volume is necessary. More detailed information regarding

the SIM card can be found in chapter 3.1 page 6 and chapter 3.5 page 12 of these instructions.

Useful information for the optimum positioning and installation of the system components can be found in our

special installation instructions for mounting plates and roof ducts. These can be found on our homepage under

the following link: www.ten-haaft.com/oysterconnect

Here, you can also ﬁnd the latest version of these extended operating instructions for download.

Note: the Oyster® Connect software is constantly developed by us. Please carry out a software update to

the latest version immediately after the initial commissioning. For more information on how to perform a

software update, see chapter 5.2 page 31 and chapter 6.1 page 36 of these instructions.

The Oyster® Connect Global model variant is suitable for worldwide use in all GSM and LTE-based mobile

networks.

1. Introduction

1.1 Welcome 3

1.2 Important information 4

2. Control elements and displays 5

3. Commissioning of the Oyster® Connect

3.1 Inserting the SIM card 6

3.2 Switching on the Indoor Unit 8

3.3 Connect your devices with the Oyster® Connect 8

3.4 Calling up the conﬁguration web page of the Oyster® Connect 10

3.5 Enter the SIM PIN and the APN settings 12

3.6 APN settings 14

3.7 Testing the online connection 16

4. Daily use of the Oyster® Connect

4.1 Switching the Oyster® Connect on and off 18

4.2 Using the Internet via a mobile mobile data SIM connection (LTE mode) 19

4.3 LTE Roaming 20

4.4 Inﬂuence of chosen SIM card on internet use 22

4.5 Establishing a connection with an external Outdoor WLAN (WLA mode) 23

5. Optional settings

5.1 Indoor WLAN setup 27

5.2 System setup 31

6. Service

6.1 Performing a software update (especially recommended after the initial start-up) 36

6.2 Reset to factory settings 38

6.3 Explanation of terms 39

7. Optional accessories

7.1 Alternative power supply connection cable 42

8. Appendix

8.1 Declaration of Conformity CE 43

The Oyster® Connect Europe model variant is optimised for use in Europe, the Middle East, and Africa. World-

wide use is possible, but there may be limited network availability in some regions.

EMEA area

Coverage area Oyster® Connect EUROPE

→

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1. INTRODUCTION

1.2 IMPORTANT INFORMATION

The Oyster® Connect makes it easy for you to access the Internet but does require a little interaction.:

Internet via mobile LTE connection

Without a SIM card inserted, the Oyster® Connect cannot establish an Internet connection via the mobile com-

munications network. As a rule, a 4-digit PIN must be entered before the SIM card can be used. This PIN is

supplied to you together with the card by your SIM provider. This PIN must be entered once via the web interface

of the Oyster® Connect. Any device with an Internet browser is required for this: Smartphone, tablet, laptop,

computer, etc.

For more information on setting up the mobile phone connection, see point 3 of these instructions.

Internet via a WLAN outside your vehicle

The Oyster® Connect detects WLAN networks in a wide circumference around your vehicle. As with any device

that offers WLAN functionality, Oyster® Connect initially needs to know with which WLAN you want to be

connected. Thereafter, most networks require the entry of a password (or sometimes additional tasks) to access

a displayed WLAN. More details regarding the set-up of an Outdoor WLAN connection can be found in chapter

4.5 on page 23 of these instructions.

When switching from LTE mode to WiFi mode, the Oyster® Connect always tries to connect to the WiFi used last.

Changing to a different (possibly already known and conﬁgured) WiFi is possible via the conﬁguration web page

http://oyster.connect .

Switching between LTE mode and WiFi mode is not automatic, it only happens after it has been activated by the

user. This can be done either via the LTE/WiFi button on the Indoor Unit or alternatively via the conﬁguration

website. This ensures that the Oyster® Connect does not switch unnoticed or inadvertently to the other operating

mode.

The settings for mobile connections can be found below in Chapter 3.5 page 12 of this manual, the settings for

WLAN can be found in Chapter 4.5 page 23.

The Oyster® Connect is basically a small computer running an operating system. If possible, please ﬁrst allow

the Oyster® Connect to shut down to standby mode via the power button (1) before switching off the power

supply to the Oyster® Connect. A sudden loss of power during operation of the Oyster® Connect will inevitably

lead to an uncontrolled crash of the system. This could, if repeated continuously, eventually lead to software

problems that are actually avoidable.

Operating keys

1. ON / OFF button Switching the device on and off (LED 3 green/red)

2. LTE / WLAN Switching between LTE mode and WLAN mode

3. (i) Info Various special functions*

4. Ethernet / LAN socket For a wired connection of laptop, smart TV or similar

5. WPS Starts WLAN Protected Setup with compatible devices (LED 4 ﬂashes

yellow)

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2. CONTROL ELEMENTS AND DISPLAYS

LED 1 LED 2 LED 3 LED 4 LED 5

LED display front

LED 1 Signal strength LTE / WLAN (green: strong yellow: good red: low)

LED 2 Red: WLAN mode, green: LTE Mode

LED 3 Red: Standby, green: in operation

LED 4 Yellow ﬂashing: Processing of commands active / please wait

Yellow lights up: Software update available

LED 5 Green lights up: SIM card PIN OK

Green ﬂashes: Entry of SIM card PIN required

Red lights up: SIM card not inserted / recognised or defective

Red ﬂashing: SIM card locked / PUK required

*Special functions of the button “i”:

- During the ﬁrst 10 minutes after start-up of the device, a so called factory reset can be carried out by using

the “i” button. See chapter 6.2 page 38

- When LED 4 ﬂashes yellow permanently, a new software update for your system is available and you can start

the update by pressing the “i” button for 10 seconds.

(ﬁgure shows operation during LTE mode)

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Figure 2:

Make sure to properly connect the data cable and push

it back into the cable guide groove *.

Figure 3:

Place the rubber cover in the provided form on the

mounting plate as shown

Figure 4:

Mount the Outdoor Unit on the mounting plate again.

Please hold the cable *tightly so that it does not slip

out of the guide groove.

Figure 5: Press the Outdoor Unit down on the mount-

ing plate and re-tighten the four screws by using a

hand screwdriver. Please pay attention to the maxi-

mum tightening torque of 1 NM!

There is a soft lock washer under the screw heads,

which ensures a secure hold of the screw even without

enormous tightening forces. Please do not use elec-

tric tools for this job!

3. COMMISSIONING OF THE OYSTER® CONNECT3. COMMISSIONING OF THE OYSTER® CONNECT

3.1 Inserting the SIM card

- The term Outdoor Unit stands for the antenna unit mounted on the roof.

- Remove the Outdoor Unit from the mounting plate by loosening the four visible Phillips screws.

Note: It is sufﬁcient to turn the screws a few turns anticlockwise. You must not take them out completely.

- Take off the rubber cover to access the card reader.

- If necessary, break the SIM card out of the frame provided by the network operator.

The size required is 25x15mm, also known as "mini-SIM".

MINI-SIM

25 mm

15 mm

Bottom of the Oyster® Connect Outdoor Unit

Note: Please switch off the Oyster® Connect ﬁrst before a SIM card is inserted or replaced.

Figure 1: Insert the SIM card into the card reader with

the golden chip facing the top of the housing.

Be sure to insert the card into the card reader with the

bevelled corner facing forward.

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3. COMMISSIONING OF THE OYSTER® CONNECT

3.2 Switching on the Indoor Unit

The term Indoor Unit stands for the control unit installed inside the vehicle. Only a single red LED may be visible

in standby mode. Now switch the Indoor Unit on by pressing the ON/OFF (1) button brieﬂy.

- The standby LED (LED3) becomes green

- The yellow LED 4 ﬂashes until commissioning is ﬁnished completely. This can take up to 100 seconds.

- The LTE/WLAN LED (LED2) either ﬂashes green as a sign for the LTE operating mode or red as a sign for the

WLAN operating mode.

- Where necessary, LED5 also ﬂashes green as a sign that the SIM card PIN still needs to be entered.

3.3 Connect your devices with the Oyster® Connect

In order to use or operate the Oyster® Connect with your consumer devices, the device(s) must be either con-

nected to a WLAN broadcast by the Indoor Unit, or connected to the front LAN connection of the Indoor Unit

with a network cable.

The conﬁguration and set-up of the Oyster® Connect is done via a special website, which exists exclusively in

the Indoor Unit of your Oyster® Connect. It follows that this particular web page can only be accessed while

your device is actually connected to one of the three Oyster® Connect networks. To access the website, it does

not matter whether you are connected to the 2.4 GHz WLAN (tH2-610....), the 5 GHz WLAN (tH5-610....) or the

LAN connection.

Please note: the Oyster® Connect must be switched on and fully booted* so that the networks are available

for connection!

*This is the case when LED 4 has stopped ﬂashing yellow.

Connect your end device with the Oyster® Connect via WLAN:

For its part, the Oyster® Connect provides a dual-band WLAN. This means that both a 2.4 GHz WLAN and a 5

GHz WLAN are available in parallel. If your device supports 5 GHz WLAN, (recognisable by the fact that it can

“see” the “tH5-...” network) you should use it. If your device only supports 2.4 GHz WLAN, please select the

“tH2-....” network.

3. COMMISSIONING OF THE OYSTER® CONNECT

On the cover of the Indoor Unit, and on the back of the operating instructions (not these extended operating

instructions), you will ﬁnd two silver stickers with the access data for your Indoor Unit. These are individual for

each Oyster® Connect and therefore cannot be used for all units.

To set up the WLAN connection, you can manually enter the WLAN password printed on the respective sticker

into the WLAN settings of your device.

Alternatively, you can scan the QR code, which is also on the sticker, if the device to be connected is a smart-

phone or tablet with a camera. Your device will then automatically connect to the selected Oyster® Connect

WLAN within a few seconds.

Please note: If your device repeatedly aborts the connection process with the indication of an incorrect

password, please ﬁrst perform a factory reset on the Oyster® Connect. See item 6.2 on page 38 of these

instructions.

Connect your end device with the Oyster® Connect via network cable:

If desired, devices such as laptops, computers, Smart TVs or similar can also be connected via network cable to

the front LAN port of the Oyster® Connect. Laptops and computers sometimes need a good minute when they

ﬁrst make contact with a new network before the network detection is completed and the network can be used.

Information:

The maximum possible number of devices in the Oyster® Connect networks is limited solely by the availability

of free IP addresses. In principle, around 200 devices can be logged on to an Oyster® Connect at the same time.

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This opens the conﬁguration website

http://192.168.240.1 in the web browser*.

3. COMMISSIONING OF THE OYSTER® CONNECT

3.4 Calling up the conﬁguration web page of the Oyster® Connect

The Oyster® Connect is conﬁgured and operated via a website that can be accessed from all devices connected

to the Oyster® Connect.

These devices must have a web browser*.

Please enter the following in the address line of the browser:

http://oyster.connect

http://192.168.240.1

Note: please be sure to observe the exact spelling with http://!

If your device has a camera with an app for QR codes, you can also scan the following QR code to access the

website :

* Web browsers are for example “Safari” (Apple), “Chrome” (Android) or also Firefox or Microsoft Edge.

The Google App is not web browser!

Your web browser should now display the following web page:

Note: it is recommended to save the website directly as a bookmark. Apple and Android devices offer the

option of "adding a website to the home screen". It then appears on the screen like a separate app.

3. COMMISSIONING OF THE OYSTER® CONNECT

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3. COMMISSIONING OF THE OYSTER® CONNECT

3.5 Enter the SIM PIN and the APN settings

Foreword:

For commissioning the LTE connection, a SIM card that has been already activated by the mobile phone

provider is required. As a rule, SIM cards are protected against unauthorised use by a four-digit PIN. In order

for the Oyster® Connect to unblock your SIM card, the PIN must be entered once. The Oyster® Connect then

permanently stores this PIN in connection with the serial number of the SIM card. If an already known SIM

card is recognised after the system start, the PIN once entered is always automatically transmitted to the SIM

card. You therefore only have to carry out this step once for each SIM card used, even if several SIM cards are

used alternately.

The input ﬁeld for the SIM card PIN is located in the upper left quarter of the start page of the Oyster® Con-

nect website. If the SIM card requires the PIN to be entered, the entry ﬁeld reads "Enter PIN here" and the ( =

"Save PIN and connect") button is highlighted in blue.

If the PIN has already been entered or the SIM card used does not require a PIN entry,

the button is greyed out.

3. COMMISSIONING OF THE OYSTER® CONNECT

Enter the correct 4-digit PIN for this SIM card in the input window and then press

the button.

You can then observe the automatic connection set-up in the window below. Please remain on the website until

the connection has been established with the word "Done". The display in the PIN input ﬁeld then changes to

"No PIN needed" and the button is greyed out. In the event of an incorrect PIN entry,

the website will return to its initial state after a few seconds and you can try entering the correct PIN again.

You have three attempts to enter the correct PIN.

Save PIN &Connect

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3. COMMISSIONING OF THE OYSTER® CONNECT

3.6 APN settings

What is an APN? The abbreviation “APN” stands for “Access Point Name”. In principle APN designates a server

address within the respective mobile network that regulates the complete LTE data trafﬁc.

The Oyster® Connect is provided with an extensive database of possible APN settings ex-works and

initially tries to ﬁnd the respective APN for your SIM card automatically (= “Automatic”). As a user,

typically there is nothing more to do.

However, if the Oyster® Connect does not manage to ﬁnd a suitable APN for your SIM card in its database, a

message is displayed and you will then be able to manually enter the correct data. The APN data, may be found

in the documentation supplied with the SIM card or it can found on the website of the respective provider.

3. COMMISSIONING OF THE OYSTER® CONNECT

Explanation of the input ﬁeld:

Provider name:

This is the name of the mobile phone provider that has provided your SIM card. However, the sole purpose

of this information is it to name the APN and it has no technical effect whatsoever. Thus, you need not be

concerned about correct spelling for example.

APN:

This entry must be made exactly according to the requirements of the provider. APN entries can look like an in-

ternet address (for example: “Gprs.swisscom.ch“) or simply consist of individual words as “internet” or “websfr”.

User name: (User name)

Password: (Password:)

Auth. Type: (Type of authentication:)

Some APN settings also require the indication of a user name and a password. Enter the respective infor-

mation into the ﬁelds and then select the type of authentication in the drop down menu. (None, Pap, Chap,

MsChapV2). If you have not received any information from the mobile phone provider about this setting, then

simply try all the variants one after the other.

The entered data is then validated and saved with the button

(Test APN and save).

The Oyster® Connect will then give you corresponding positive or negative feedback.

If everything is in order and the connection has been successfully established, four green LEDs should now light

up continuously on the front of the Indoor Unit:

The commissioning of the Oyster© Connect is now complete!

Good signal

LTE Mode

SIM PIN OKPower ON

Test &Save APN

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3. COMMISSIONING OF THE OYSTER® CONNECT

3.7 Testing the online connection

Explanation:

There are several indicators of whether the Oyster® Connect is currently connected to the Internet or not: On

the homepage of the website, for example, there is the display "Network is Connected". Permanently lit LEDs

on the front of the Indoor Unit are also a good indication of an existing connection.

However, these two signs only conﬁrm that the Oyster® Connect is currently, successfully connected to a net-

work (LTE or WLAN). Whether data can actually be transmitted to and from the Internet, however, cannot be

deduced from these indicators. It’s similar to connecting a garden hose to a water tap: you only know for sure

whether water actually comes out of the tap when you have brieﬂy turned it on for a test!

We may therefore, need to test the communication with the Internet.

Press the button at the top of the web page. The Oyster® Connect then sends a few data packets

(pings) to a test server on the Internet. It also checks at the same time whether a newer software version is

available for download:

3. COMMISSIONING OF THE OYSTER® CONNECT

Further explanations:

If the reply is “You are ofﬂine”, either the mobile phone provider or the outdoor WLAN will not allow data

trafﬁc with the Internet. Particularly when operating the mobile data connection (LTE mode) abroad (roaming),

this may be due to your SIM provider not having a roaming agreement with the foreign mobile service provider.

However, it may simply be that the available data quota of your SIM card has been used, resulting in data

trafﬁc being deactivated.

If the Oyster® Connect is currently connected to an outdoor WLAN (WLAN mode), this WLAN service may

either be disrupted or require further steps to enable Internet access.

Installed version: the software version currently installed on your device.

Available version: the software version stored on the ten Haaft Update Server

If both version numbers are identical, then the latest software is already installed on your unit.

There is then no need to update the software (No need to update).

Test

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4.2 Using the Internet via a mobile phone connection (LTE mode)

If the SIM card PIN (see chapter 3.5) has already been entered once, no further operation on the conﬁguration

web page is usually necessary to use the LTE mode.

If interested, a detailed report on the current status of the LTE connection can be called up via the button:

Information:

“Signal Strength: -51dBm or greater" corresponds to the highest possible signal strength, while "Signal Strength:

- 85dBm" corresponds to a rather weaker signal.

4. DAILY USE OF THE OYSTER® CONNECT

4.1 Switching the Oyster® Connect on and off

The Oyster® Connect is basically a small computer running its own operating system. If possible, please ﬁrst

allow the Oyster® Connect to shut down to standby mode via the power button (1) before switching off

the power supply to the Oyster® Connect. A sudden loss of power supply during operation inevitably leads to an

uncontrolled crash of the system. This could, if repeated continuously, eventually lead to software problems that

are actually avoidable.

The Oyster® Connect is suitable for continuous operation. However, please ensure that no heat build-up occurs

at the installation site of the Oyster® Connect! If the indoor unit gets too warm, it will eventually switch itself

off automatically for self-protection.

The switch-on process of an Oyster® Connect from standby mode usually takes around 100 seconds. Please wait

until all LEDs on the front have stopped ﬂashing before using the system.

Information:

The Oyster® Connect always starts in the same operating mode with which it was last switched off.

Good signal Power ON

WLAN

Mode

4. DAILY USE OF THE OYSTER® CONNECT

Good signal

LTE Mode

SIM PIN OKPower ON

LTE Status Info

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