TELNET FXS Manuel utilisateur

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Table of Contents

Dialing.................................................................................................2

How to dial phone number or extension...............................2

Flash Calling Features....................................................................2

Call Transfer ..................................................................................2

Three-Way Call .............................................................................2

Quick Dial Calling Features .......................................................... 3

Call Hold ........................................................................................3

How to place a call on hold .................................................. 3

Call Forwarding............................................................................ 3

How to activate Call Forwarding ......................................... 3

How to deactivate Call Forwarding .................................... 3

Call Return ..................................................................................... 3

Call Waiting (if enabled) ............................................................. 4

How to activate Call Waiting for All Calls .......................... 4

How to deactivate Call Waiting for All Calls...................... 4

How to cancel Call Waiting for a Single Call .................... 4

Directed Call Pickup (if enabled) ............................................. 4

Last Number Redial..................................................................... 4

Call Park and Call Unpark (if enabled) ................................... 4

How to park a call.................................................................... 4

How to unpark the call on another phone ........................ 4

No Answer Timer (if voicemail is enabled)............................ 4

Do Not Disturb (if enabled)........................................................5

How to enable Do Not Disturb.............................................5

How to clear Do Not Disturb.................................................5

Voice Portal / Voicemail Access...............................................5

Speed Dial 8 (1-digit codes) (if enabled) ................................5

How to set up/update Speed Dial 8 (1-digit codes) ........5

How to place call using Speed Dial 8: ...............................5

Speed Dial 100 (2-digit codes) (if enabled)...........................5

How to setup/update Speed Dial 100 (2-digit codes) ....5

How to place call using Speed Dial 100 ............................5

Quick Dial Guide..............................................................................6

Accessing Voicemail and Your Voice Portal ............................. 7

Initial Voicemail set up................................................................ 7

To access your Voicemail and Voice Portal .......................... 7

From your own phone: ........................................................... 7

From another phone within your group:............................ 7

From a phone outside of your group:................................. 7

Voice Messaging Main Menu .......................................................8

“Play Message” options.............................................................8

Voice Portal Main Menu.................................................................8

TelNet FXS:

Phone with ATA Adapter

User Guide

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TelNet FXS:

Phone with ATA Adapter

User Guide

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Dialing

How to dial phone number or extension

• Local call – dial the 7-digit local number

• Long distance – dial the 10-digit phone number (area code + local number)

• International – dial 011 + country code + city code + number

• Internal extension – dial the extension

NOTES

• Be sure to use a surge protector with your phone adapter.

• Because VoIP (Voice over Internet Protocol) service works differently than traditional phone service, VoIP 911

service may also work differently. To understand limitations and to be prepared should you need to make a 911

call from your phone, please read the TelNet 911 Emergency Service Advisory Notication at

https://www.telnetww.com/infosource/e911-acknowledgment-form.pdf

Flash Calling Features

Flash calls are available on devices with ash functionality.

Call Transfer

While on an active call:

1. Press flash-hook on phone. The initial call is held.

2. Enter the complete phone number or extension of party to receive call. You can press # to signal the end of

the phone number or extension.

3. Hang up handset to drop out of the call and connect the other two parties.

Three-Way Call

Three-way call allows you to talk to multiple parties simultaneously. While on an active call:

1. Press flash-hook on phone. The initial call is held.

2. Enter the complete phone number or extension of third party. You can press # to signal the end of the phone

number or extension.

3. When the call is connected, press flash-hook again. All parties are connected in a three-way call.

4. To drop the add-on party, press the flash-hook again.

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Phone with ATA Adapter

User Guide

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Call Forwarding Activate Deactivate

All Calls ✱72# ✱73#

Not Reachable ✱94# ✱95#

Check Not Reachable status ✱63✱

Quick Dial Calling Features

NOTE

• If either of the two other parties hangs up, your call with the remaining party is intact. If you hang up, the other

two parties remain connected.

Call Hold

How to place a call on hold

1. While on an active call, press the flash-hook on phone and caller will be placed on hold. Press flash-hook

again to resume the call.

2. You can make a second call and toggle between calls.

Call Forwarding

Forward all incoming calls to another number. In addition, as part of your business continuity plan, have Call

Forwarding Not Reachable feature set to automatically forward all calls if something prevents calls from

completing, (e.g. power failure or loss of Internet connectivity).

How to activate Call Forwarding

1. Lift handset. Press the ✱code (below).

2. Enter phone number to which calls will be forwarded.

3. Replace handset. The service is on.

How to deactivate Call Forwarding

1. Lift handset. Press the ✱or #code (below).

2. Replace handset. The service is off.

Call Return

1. Lift handset. Press ✱69#

2. System announces the last incoming phone number.

3. Press 1to activate/dial the last incoming number.

TelNet FXS:

Phone with ATA Adapter

User Guide

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Call Waiting (if enabled)

Be notied of other calls coming in while you are on the line.

How to activate Call Waiting for All Calls

1. Lift handset. Press ✱43#.

2. The Call Waiting service is turned on for all calls.

How to deactivate Call Waiting for All Calls

1. Lift handset. Press #43#.

2. The Call Waiting service is turned off for all calls.

How to cancel Call Waiting for a Single Call

1. Lift handset. Press ✱70#.

2. Call Waiting service is turned off so you can make an uninterrupted phone call. Call Waiting service will be

back on after the next phone call.

Directed Call Pickup (if enabled)

Intercept or pick up a call coming in on another phone in your call pickup group.

1. Lift handset. Press ✱97#.

2. Enter the extension of the phone that is ringing and then press the # key. The call will be redirected to your

extension and you will be connected to the call.

Last Number Redial

1. Lift handset. Press ✱66#.

2. The last outgoing phone number is redialed.

Call Park and Call Unpark (if enabled)

You can “park” a call on a designated extension so you or another person in your company can pick up the call on

another phone.

How to park a call

1. While on an active call, press flash-hook to put call on hold.

2. Press #58#. Listen to the call park extension that is announced.

How to unpark the call on another phone

1. Press ✱88# on the phone on which you wish to pick up the call, followed by the park extension, then press #.

No Answer Timer (if voicemail is enabled)

Change the number of rings before a call goes to voicemail

1. Lift handset. Press ✱610#.

2. Follow prompts to set number of rings.

TelNet FXS:

Phone with ATA Adapter

User Guide

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Do Not Disturb (if enabled)

How to enable Do Not Disturb

1. Lift handset. Press ✱78#.

2. All incoming calls will be redirected to voicemail without ringing the phone.

How to clear Do Not Disturb

1. Lift handset. Press ✱79#.

Voice Portal / Voicemail Access

1. Lift handset. Press ✱86#.

2. Follow prompts of the Voice Messaging Menu.

Speed Dial 8 (1-digit codes) (if enabled)

Setup and update 1-digit speed dial codes for frequently dialed numbers.

How to set up/update Speed Dial 8 (1-digit codes)

1. Dial ✱74 and listen for tone.

2. Enter the 1-digit code plus the 10-digit phone number you would like assigned. (Recorded message conrms

code was programmed.)

How to place call using Speed Dial 8:

1. Press the 1-digit speed dial code followed by #.

Speed Dial 100 (2-digit codes) (if enabled)

Setup and update 2-digit speed dial codes for frequently dialed numbers.

How to setup/update Speed Dial 100 (2-digit codes)

1. Dial ✱75 and listen for tone.

2. Enter the 2-digit code plus the 10-digit phone number you would like assigned. (Recorded message confirms

code was programmed.)

How to place call using Speed Dial 100

From phone –

1. Press #plus the 2-digit speed dial code and press #again.

TelNet FXS:

Phone with ATA Adapter

User Guide

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Quick Dial Guide On O

Call Forward

All Calls ✱72# ✱73#

All Calls to Voicemail ✱21# #21#

When Busy ✱90# ✱91#

Busy to Voicemail ✱40# #40#

When No Answer to Voicemail ✱41# #41#

Not Reachable (for business continuity plan) ✱94# ✱95#

Check Not Reachable status ✱63✱

Call Waiting ✱43# #43#

Cancel for single call ✱70#

Call Return (last inbound number) ✱69# ✱69#

Directed Call Pickup (+ extension) ✱97#

Redial (last outbound number) ✱66#

Call Park/Retrieve on other phone #58# ✱88# + ext + #

Block Calling Line ID Delivery (per call) ✱67#

Access Voicemail ✱86#

Transfer Call Flash-hook

Call Hold Flash-hook Flash-hook

Do Not Disturb ✱78# ✱79#

Three-way Call Flash-hook (Repeat to add)

Music On Hold Deactivation (per-call deactivation) ✱60#

Clear Message Waiting Indicator ✱99#

No Answer Timer (voicemail) ✱610#

TelNet FXS:

Phone with ATA Adapter

User Guide

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Accessing Voicemail and Your Voice Portal

You can access your voicemail and voice portal using your own phone or another phone. To access:

• From your phone – dial ✱86#.

• From another phone & voice portal – dial voice portal number. Press ✱and enter extension + # and

passcode.

Initial Voicemail set up

1. First time logging in, dial ✱86 from your phone.

2. Enter a new passcode at the prompt then #.

3. Re-enter your passcode at the prompt then #.

4. Record your name at the prompt and press #. Your voicemail is setup and ready for use.

NOTE

• Voicemail passcode must be 6 digits in length. Avoid using continuous numbers like 123456 or repeating

numbers like 111222

To access your Voicemail and Voice Portal

From your own phone:

1. Dial ✱86#.

2. Enter your passcode, then #. (Skip if auto-login enabled.)

3. Follow prompts of the Voice Messaging Main Menu.

From another phone within your group:

1. Dial your phone number or extension.

2. Press ✱during your greeting to reach login prompt.

3. Enter your passcode, then #to reach Voice Messaging Main Menu.

4. At the Voice Messaging menu, make selection, (or press ✱to reach the Voice Portal Main Menu).

From a phone outside of your group:

1. Dial the voice portal general access phone number/extension

2. Enter your mailbox number (typically your phone number).

3. Enter your passcode followed by #. Follow prompts of the Voice Portal Main Menu.

TelNet FXS:

Phone with ATA Adapter

User Guide

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Voice Messaging Main Menu

1Listen to Messages

2Busy Greeting Menu

3No Answer Greeting Menu

4Extended Away Greeting Menu

5Compose Message Menu

7Delete All Messages

8Message Deposit Settings Menu

✱Voice Portal Main Menu

#Repeat Menu

Voice Portal Main Menu

1Access Voice Mailbox

3Greetings Menu – Record Name

5Change Passcode

6Exit

#Repeat

“Play Message” options

While listening to message Between messages

1Skip Back #Save

2Pause/Resume 7Delete

3Skip Forward 2Repeat

4Jump to Beginning 5Envelope Info

6Jump to End 6Play Next Message

Any time 8Callback Caller

✱Return to Previous Menu 9Additional Options

1Reply to Message

2Forward Message

✱Return to Previous Menu

#Repeat

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