
practice
section
816008C
page 8
technical
assistance
via
telephone
7.02 If asituation arises that is
not
covered in
the
troubleshooting
guide,
contact
Tellabs
Customer
Service
as follows:
USA
customers:
Contact
your
Tellabs Regional
Office
listed below.
in
the
USA:
Tellabs, Inc.
4951 Indiana Avenue
Lisle, Illinois
60532
telephone
(312)969-8800
text
continued
on
next
page
product
return
procedure
(for
repair)
7.04
To
return
equipment
for
repair, first
contact
Tellabs
Product
Services (see addresses and num-
bers below)
to
obtain aMaterial Return Authoriza-
tion (MRA). Aservice representative will request
key
data (your
company's
name and address,
the
equipment's model and issue numbers and warranty
date
code, and
the
purchase
order
number for
the
repair transaction). The
service
representative will
then give you an MRA
number
that
identifies
your
particular
transaction. After you obtain
the
MRA
number, send
the
equipment
prepaid to Tellabs
(attn: Product Services).
in
Canada:
Tellabs
Communications
Canada, Ltd.
1200
Aerowood
Drive, Unit
39
Mississauga, Ontario, Canada L4W
2S7
telephone
(416)624-0052
Enclose an explanation
of
the
malfunction,
your
company's
name
and address,
the
name of aper-
son
to
contact
for
further
information, and
the
purchase
order
number
for
the
transaction. Be sure
to
write
the
MRA
number
clearly on
the
outside
of
the
carton
being returned. Tellabs will inspect,
repair, and retest
the
equipment
so that it meets its
original
performance
specifications and then ship
the
equipment
back
to
you. If
the
equipment
is in
warranty,
no
invoice will
be
issued. Should you need
to
contact
Tellabs regarding
the
status of arepair,
call or write the Product Services department at
our
Lisle or Mississauga headquarters as directed above.
product
replacement
procedure
7.05 For critical service outages, Tellabs offers a
choice
of
two
replacement
services (if
the
product
is in
replacement
stock) in lieu of
the
15-day repair
and return service
described
above. These are
overnight
express
service
(at extra cost) any-
where in
the
USA and
five-day
expedited
delivery
(at no extra cost) anywhere
in
the
USA and Canada.
To
obtain
replacement
equipment
via
either
of
these services,
contact
your Tellabs Regional Office
in
the
USA
or
our
Canadian
headquarters
in Missis-
sauga, Ontario,
for
details,
costs
(if applicable), and
instructions. Telephone numbers are given in
paragraph 7.02. Aservice representative will request
key
data
(your
company's
name
and address, the
equipment's model and issue numbers and warranty
date code, and
the
purchase
order
number
for
the
replacement
transaction). Tellabs will
then
ship the
replacement
to
you in
accordance
with
the
replace-
ment
service
you request. An invoice in
the
amount
office
location
Danbury, CT
Washington, DC
Chicago,IL
Orlando, FL
Dallas, TX
Orange County, CA
telephone
(203)798-0506
(703)359-9166
(312)357-7400
(305)834-8311
(214)869-4114
(714)850-1300
region
US Atlantic
US Capital
US Central
US
Southeast
US
Southwest
US Western
7.
testing
and
troubleshooting
7.01 The
troubleshooting
guide
in this
section
may be
used
to
assist in
the
installation, testing,
or
troubleshooting
of
the
6008C
DX-to-E&M Signaling
Converter
subassembly. The
guide
is
intended
as
an aid in
the
localization of
trouble
to
this specific
equipment.
If
the
equipment
is
suspected
of
being
defective,
substitute
new
equipment
(if possible)
and
conduct
the
test
again. If
the
substitute
operates
correctly,
the
original should be con-
sidered
defective
and returned
to
Tellabs
for
repair
or
replacement
as
directed
below.
We
strongly
recommend
that
no internal (component-level) test-
ing
or
repairs be
attempted
on
the
equipment.
Unauthorized
testing
or
repairs may void its
warranty. Also, if
the
equipment
is
part
of
aregis-
tered
system, unauthorized repairs will result in
noncompliance
with Parts 15
and/or
68
of
the
FCC
Rules and Regulations.
Note:
Although
repair service always includes an
attempt
to remove
any
permanent
markings
made
by
customers
on Tellabs equipment, the
success
of
such
attempts
cannot
be guaranteed. Therefore,
if
equipment
must
be
marked
defective
or
bad,
we
recommend
that
it
be
done
on a
piece
of
tape
or
on
aremovable stick-on label.
Canadian
customers:
Contact
our
Canadian
headquarters
in Mississauga, Ontario. Telephone
(416)624-0052.
International
customers:
Contact
your
Tellabs
distributor.
selecting
correct
product
service
procedure
7.03 If
equipment
is
diagnosed
as
defective
or
if
in-service
equipment
needs
repair,
follow
the
prod-
uct
return
procedure
in paragraph 7.04 in all
cases
except
those
where
acritical
service
outage
exists
(e.g.,
where asystem
or
acritical
circuit
is
down
and
no
spares are available). In critical
situations,
or
if you wish
to
return
equipment
for
reasons
other
than repair,
follow
the
product
replacement
procedure
in paragraph 7.05.