Tell Gate Control BASE 1000 Series Guide de l'utilisateur

Gate Control BASE 1000

INSTALLATION AND APPLICATION MANUAL

for device version v8.00 and newer

Document version: 4.0 24.09.2019

Product models:

Gate Control BASE 1000 - 2G

Gate Control BASE 1000 - 3G

Gate Control BASE 1000 - 4G

 

Table of contents 
1General operation of the Gate Control BASE......................................................................................4 
1 Differences between the 2G, 3G, 3GA and the 4G models........................................................4 
2 Setting the system time..............................................................................................................5 
3 Data traffic..................................................................................................................................5 
4 Operation of the contact inputs...................................................................................................5 
2Processing of personal data................................................................................................................5 
1 Responsibility of the Manufacturer .............................................................................................6 
3Connecting the terminals and putting into operation ...........................................................................6 
1 Under Voltage Lock Out (UVLO) function...................................................................................6 
2 Input wiring.................................................................................................................................6 
3 Output wiring..............................................................................................................................6 
4 Connections...............................................................................................................................7 
4.1 Wiring diagrams according to output control modes..........................................................7 
5 SIM card holder..........................................................................................................................9 
6 Connecting the antenna.............................................................................................................9 
7 Installation..................................................................................................................................9 
8 Putting into operation ...............................................................................................................10 
9 Status LED signals...................................................................................................................10 
10 Technical specification.............................................................................................................10 
4Configuring the Gate Control BASE device.......................................................................................11 
1 The user interface and configuration options of the software: ..................................................11 
2 Methods of connecting to the device........................................................................................12 
2.1 Connecting to the device via USB ...................................................................................12 
2.2 Connecting to the device over the Internet ......................................................................13 
5Gate Control programming software usage and feature descriptions................................................16 
1 Connection menu group...........................................................................................................16 
1.1 Viewing the settings options and configuring offline ........................................................16 
1.2 Connection type ..............................................................................................................17 
1.3 Device register ................................................................................................................18 
2 Device settings menu group.....................................................................................................20 
2.1 General............................................................................................................................21 
2.2 Inputs ..............................................................................................................................24 
2.3 Reporting channels..........................................................................................................25 
2.4 Input events.....................................................................................................................26 
2.5 Outputs............................................................................................................................28 
2.6 Advanced settings...........................................................................................................32 
3 Users menu group....................................................................................................................35 
3.1 Users...............................................................................................................................36 
3.2 Remote access................................................................................................................40 
4 Device status menu group........................................................................................................42 
4.1 Status monitoring.............................................................................................................42 
4.2 Event logs........................................................................................................................45 
4.3 System logs.....................................................................................................................46 
5 Software settings menu group..................................................................................................47 
5.1 Settings ...........................................................................................................................47 
5.2 About...............................................................................................................................48 
6Configuring the Gate Control BASE by SMS, using a mobile phone.................................................49 
1 Detailed specification of SMS commands: ...............................................................................50 
7Updating the firmware.......................................................................................................................54 
1 Updating via USB.....................................................................................................................54 
2 Updating remotely over the Internet.........................................................................................55 
8Restoring the factory default settings................................................................................................55 
1 Restoring the factory default settings using the programming software....................................55 
2 Restoring the factory default settings using the reset button....................................................55 
9Package content ...............................................................................................................................55 

Dear Customer,

Thank you for choosing our product. This manual includes important information and instructions

regarding the product. Please read this manual before using the product.

The latest version of the product’s programming software and manuals are available on

the manufacturer’s website at: https://tell.hu/en/products/gsm-automation/gate-control-base

► Product features:

Control of outputs by free phone calls using caller identification

5 different control modes for compatibility with most gate automation control boards

4 NO/NC inputs, 2 NO relay outputs

Up to 1000 users

Reports the status of the 4 contact inputs by SMS or by call

Stores the latest 1200 events in the event log memory

Programmable via USB, the Internet, and SMS

► Application area:

Control of garage doors, gates, barriers, electric devices

Reporting the state of error outputs or switches

1 General operation of the Gate Control BASE

The Gate Control BASE device was basically designed for control of electric gates and barriers.

However, it can be used to control other devices as well. Controlling can be performed according

to the configured control mode by making a phone call to the number of the SIM card installed

into the device. For compatibility with most gate automation control boards, upon setup you can

choose out of 5 different control modes, the one which is appropriate for your gate automation.

When controlling the system by call, it uses caller identification to identify the caller/user. Since

in order to identify the caller and perform the control it is sufficient to identify the caller ID, the

system rejects the call, thereby the call will be free of charge. However, it is possible that the

mobile service provider applies a call set-up fee on rejected calls (this is operator-dependent,

please ask your mobile service provider). When calling from an authorized phone number, the

device rejects the call and activates the appropriate output(s), and stores the event in the event

logs.

Controlling (opening/closing) is possible only from authorized phone numbers registered in the

device, or from any phone number, according to the configuration: if there are users registered

with phone numbers in the user list, only calls from these phone numbers can control the

device. If there are no users registered, calls from any phone number will control the

device (in this case the device can only be configured through USB). If you use output

control mode No. 1, calls from a private (hidden) number will control output OUT2 in any

case.

The system supports up to 1000 users, for which different options and permissions can be

configured, such as role, 0-24 entry period, and access to outputs (gates), depending on the

output control mode chosen.

Users who are granted the “0-24 entry period” permission can control the system anytime,

while users who are not granted this permission can control the system over the day only within

the time interval configured in the “Permitted entry period” section in the “General” device

settings menu, i.e. control requests received from these users will be executed by the device

within the configured time period, and will be rejected outside the given period. If there are no

users registered in the device, the system can be controlled by anyone from any phone number

only within the configured permitted entry period.

The services to be activated on the SIM card installed into the Gate Control BASE device

should be chosen according to which services of the device you wish to use. For accessing the

device remotely (remote programming) over the Internet, mobile internet service is necessary.

The functions that use SMS sending need SMS service and the ones that use calls require voice

call service. For accessing the Internet, the SIM card may use either a public or a private APN,

but in case of using a SIM card that works in a private APN, accessing the cloud server IP

address in the given APN must be specifically enabled at the mobile service provider.

1.1 Differences between the 2G, 3G, 3GA and the 4G models

The only difference between the 2G, 3G and 4G models is the type of the modem used.

The 3G (UMTS) and the 4G (LTE) communication makes possible higher speed, thereby

increasing the communication speed. The 2G, 3G and the 4G models can be used in Europe,

while the 3GA model is equipped with a pentaband UMTS/HSPA modem that can be used

worldwide. There is no difference between the mentioned models with regard to the available

functions or configuration.

For the 2G model, calls made through the mobile network will cause delay in data

communication, since 2G modems are unable to use multiple communication channels

simultaneously.

1.2 Setting the system time

For proper operation of functions that require the exact time (event logs, permitted entry period),

setting the system time is necessary. The module sets the system date and time automatically

on each power up and by 24 hours on each scheduled daily restart, by reading the local time

from the mobile network. Thereby, when switching between summer and winter time, the device

will adjust the date and time automatically within 24 hours or upon restore from a power loss.

However, it may happen that the given mobile operator does not provide the date and time, or

this function does not work properly. In this case it is necessary to set the system time manually,

which you can do in the programming software or via SMS. The device will also synchronize the

system time automatically from the cloud when it connects to the server.

For setting the system time using the programming software, click on the “Time

synchronization” button in the “Status monitoring”menu (further details in chapter

“Status monitoring”).

1.3 Data traffic

In case of using remote access over the Internet, use a SIM card with at least 20MB/month data

plan in the Gate Control BASE device. The extent of data usage depends on the frequency of

use, stability of the mobile network, and the services used. The services that use data traffic,

such as remote programming, remote download of event logs, remote firmware update, all

contribute to the increase of the SIM card’s data usage. The extent of the data usage increase

depends on how frequently and for how long the mentioned services are used. Therefore,

depending on the usage of the device, the data usage may reach even the multiple of the

minimal data usage (<20MB).

1.4 Operation of the contact inputs

The device has 4 configurable NO/NC contact inputs. By activating the inputs, notifications can

be sent by SMS or call up to 4 phone numbers, according to the settings. This function can be

used for e.g. sending notification by SMS about the state of tamper or other switches, control

board error or other outputs. You can configure the recipient phone numbers in the programming

software, in the “Reporting channels” menu. Associating the availabilities with input events can

be done in the “Input events” menu. You can configure the properties of the inputs in the

“Inputs” menu.

2 Processing of personal data

The users can control the system with the help of their phone numbers associated with user

names, therefore, in order to operate the system it is necessary that the users who wish to use

the system, provide their names (usernames) and phone numbers (hereinafter referred to as

personal data) to the system administrators configured in the device, who will write these

personal data into the system. Users’ consent to processing their personal data shall be deemed

to be given on the basis of their clear and explicit consent by providing voluntarily the personal

data in a direct or indirect way. The purpose of personal data processing is to ensure access to

the system and thus to provide permission of use for users who wish to use the system.

The system stores the personal data in the device’s memory. The personal data are not

accessible for third party, except for the system operator/installer and the assigned system

administrators. The assigned system administrators are obliged to treat the personal data

confidentially, in line with the legislative provisions, and shall not disclose the data to third party.

2.1 Responsibility of the Manufacturer

The Manufacturer takes any kind of responsibility for and in connection with the functionality and

use of the system –including proper use of hardware and software –according to the relevant

provisions of law. The Manufacturer takes no responsibility for damage resulting from:

- the user having lost the device for controlling the system, or this device or his personal data

mentioned above having been stolen, thus enabling an unauthorized person to have access

to the system;

- the user having intentionally, in good faith, directly or indirectly given his personal data or the

device suitable for controlling the system to a third person.

3 Connecting the terminals and putting into operation

3.1 Under Voltage Lock Out (UVLO) function

The product is provided with built-in automatic power disconnection (Under Voltage

Lock Out) function. The device will turn off automatically when the supply voltage

drops under a critical level, and turns back on when the voltage restores to operational

level.

3.2 Input wiring

For the inputs, the normally closed or normally open dry contact should be connected between

the given input (IN1…IN4) and the negative of the power input (V-).

If a normally open dry contact trigger is used, choose the NO (normally open) option at the given

input’s settings. In this case the input becomes activated and the configured notifications will be

sent when the given input (IN1…IN4) and the V- terminal is shorted.

If a normally closed dry contact trigger is used, choose the NC (normally closed) option at the

given input’s settings. In this case the input becomes activated and the configured notifications

will be sent when shorting between the given input (IN1…IN4) and the V- terminal is removed.

3.3 Output wiring

Connecting the outputs should be done according to the output control mode chosen.

The default state of the outputs for given control modes is the following:

For control modes 1, 2, 4, 5:

OUT1: normally open dry relay contact (N.O.)

OUT2: normally open dry relay contact (N.O.)

For control mode 3:

OUT1: normally open dry relay contact (N.O.)

OUT2: normally closed dry relay contact (N.C.)

The normally open (N.O.) output provides open contact by default and closed contact upon

control. The normally closed (N.C.) output provides closed contact by default and open contact

upon control. The outputs provide dry (potential free) relay contacts. The relay contacts can take

a maximum load of 1A@24V AC/DC.

You can find a detailed description about control modes in the “Outputs” chapter.

3.4 Connections

Attention! Do NOT connect the metallic parts of the antenna connector or the device’s

terminals directly or indirectly to the protective ground, because this may damage the

device!

3.4.1 Wiring diagrams according to output control modes

System terminal inputs and outputs:

V+ Supply voltage 12…30V AC/DC (min. 500mA)

V- Supply voltage negative (if DC)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

OUT1Relay output 1 (normally open dry contact, max. 1A@24V AC/DC)

OUT2Relay output 2 (normally open dry contact, max. 1A@24V AC/DC)

Control mode 1:

- For one or two gates, or one gate with

two opening options (partial/total

opening).

- Both outputs are normally open (NO).

- OUT1 is controlled by call with caller

identification.

- OUT2 is controlled by calls from private

(hidden) number.

- A control call only opens the gate.

Closing should be done automatically by

the gate automation control board.

Control mode 2:

- For one or two gates or one gate with

two opening options (partial/total

opening).

- Both outputs are normally open (NO).

- Both outputs are controlled by call with caller identification as configured (OUT1 only, OUT2

only, or both at the same time).

- Output control permission can be configured separately for each user and each output.

- A control call only opens the gate. Closing should be done automatically by the gate

automation control board.

Control mode 3:

- For single-gate automations that

require triggers for opening and

closing on the same input.

- Opening and then closing by a single

call.

- Output OUT1 is normally open (NO),

while OUT2 is normally closed (NC).

- Output OUT1 is used to control the

gate, while OUT2 is used to interrupt

the photocell sensor circuit, thereby

providing an option to keep the gate

open for the configured period of time.

- Keeping the gate open permanently

on a second call.

Control mode 4:

- For single-gate automations that

require triggers for opening and

closing on different inputs.

- Opening and then closing by a single

call.

- Both outputs are normally open (NO).

- The opening trigger is provided by

output OUT1 and the closing trigger is

provided by output OUT2.

- Keeping the gate open permanently

on a second call.

Control mode 5:

- For single-gate automations that

require triggers for opening and closing on different inputs.

- Opening and then closing by separate calls.

- Both outputs are normally open (NO).

- The opening trigger is provided by output OUT1 and the closing trigger is provided by output

OUT2.

3.5 SIM card holder

The SIM card holder can be accessed by removing the cover of the aperture found on the device

enclosure. The cover can be removed by pressing it with your fingernail towards the status LED

at the edge where the gap is, and then pulling it outwards. Insert the SIM card into the holder.

The services to be activated on the SIM card installed into the Gate Control BASE device

should be chosen according to which services of the device you wish to use. For accessing the

device remotely (remote programming) over the Internet, mobile Internet service is necessary.

The functions that use SMS sending need SMS service and the ones that use calls require voice

call service. For accessing the Internet, the SIM card may use either a public or a private APN,

but in case of using a SIM card that works in a private APN, accessing the cloud server IP

address in the given APN must be specifically enabled at the mobile service provider.

Installing the SIM card:

1. Pull the metal security lock of the SIM

holder towards the LED until you hear a

click.

2. Reach under the metallic security lock

with your fingernail and pull it outwards to

open the holder.

3. Slide the SIM card into the opened part

with the contacts facing down, as shown in

the figure.

4. Close back the opened part together

with the SIM card.

5. Press down the metallic security lock

carefully and pull it towards the side of the

enclosure until you hear a click.

3.6 Connecting the antenna

Connect the antenna to the FME-M socket. The device comes with an antenna which provides

good transmission under normal reception circumstances. In case of experiencing signal

strength problems or/and wave interference (fading), use another (directed) type of antenna or

find a more suitable mounting place for the antenna.

3.7 Installation

Please check the environment before installing:

Verify the GSM signal level with your mobile phone. It may happen that the signal strength

is not sufficient in the desired mounting place. In this case the planned installation place

can be changed before mounting the device.

Do not mount the unit in places where it could be affected by strong electromagnetic

disturbances (e.g. in the vicinity of electric motors, high voltage, etc.).

Do not mount the unit in wet places or places with high degree of humidity.

3.8 Putting into operation

Disable voicemail and notification in SMS about missed calls on the SIM card

installed in the device.

The device can manage the SIM card’s PIN code. If you enable PIN code request on

the SIM card, configure the SIM card’s PIN code in the programming software in the

“General” device settings menu. Otherwise disable PIN code request on the SIM

card.

Enable caller identification service on the SIM card at the mobile service provider

(this service might not be enabled by default, please check). To enable this service, install

the SIM card into a mobile phone and call the customer service of the card’s mobile service

provider and enable the service in the menu, or visit one of the service provider’s personal

customer services and ask to enable this service on the SIM card.

Make sure that the SIM card is installed correctly into the device.

Make sure that the antenna is connected correctly to the device.

Make sure that the wires are connected correctly.

You can now power up the device (12-30V AC/DC). Make sure that the power source

provides sufficient power for the operation of the Gate Control BASE device. The nominal

current consumption of the Gate Control BASE device is 120mA, however it may rise up

to 500mA during communication and relay control. If the applied power source does not

provide sufficient power for the operation of the device, this may cause malfunctions. For

such cases you can order an auxiliary power adapter separately from the manufacturer.

Attention! USB power is not sufficient to operate the device! Proper operation of the

device is not guaranteed if it is powered from USB only!

3.9 Status LED signals

Slowly flashing green

Normal operation,

connected to the mobile network

Flashing red

The mobile service is unavailable,

or system startup/restart is in progress

Permanent red

SIM card error

(only for the product models with a modem)

3.10 Technical specification

Supply voltage range: 12…30V AC/DC

Nominal current consumption: 120mA

Highest current consumption: 500mA@12V DC, 250mA@24V DC

Operating temperature: -20ºC - +70ºC

Transmission frequency:

2G model: 850/900/1800/1900 MHz

3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM

3GA model: 800/850/900/1900/2100 MHz @UMTS

850/900/1800/1900 MHz @GSM

4G model: 900/1800 MHz@GSM/EDGE, B1/B8@WCDMA,

B1/B3/B7/B8/B20/B28A@LTE

Highest load supported on outputs: 1A@24V AC/DC

Dimensions: 84 x 72 x 32mm

Weight: 200g (packed: 300g)

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