Telecom Commander HX Manuel utilisateur

Congratulations on selecting a Telecom Commander HX Small Business System.

Telecom Commander HX

System User Guide

The Telecom Commander HX combines the best features of the existing

Commander range with exciting new facilities.

Please read this User Guide carefully. It

provides

detailed step-by-step

instructions for operating the Telecom Commander HX

308/616/

1224 Systems.

a support to this User Guide, a Quick Reference Card has been provided

separately with each keystation.

Table

Contents

1. Getting to Know Your Commander

Keystations

._.

. . . . . . . . . . . . . . . . . l-2

Keystation Key Description __ . . . . . . . . . . . . .

I-3

Seleaion

Keys . . . . . . . . . . . . . . . . . . . . . . l-4

Handsfree and Off-hook Operation . . . . . . . . . . . . . . . . . . . . . . . . I-9

Direct Station Select Keys

. . . .

._.

. . .

l-10

Line Kevs

. . . . . . . . . . . . . .

.._..._...__..........................._........

l-l

Single

tine

Telephones . .

._,

. . . . __

__.

I I2

Audible Signalr

.,._..__._.__._,

.._............._..__

.._.............

SeniceTones

,.,,.._..______...,_,,.,......._..,._......._.............

l-l 3

Answerma

Cails

.4ns\vering Calls . .

.._..__...............

. . . . . . . . . .

.._...

2-2

Intercom Calls

._........................__.........................._,

2-2

Outside Calls

,.._............,

. . . . . . . . .

.._.____......................

2-3

Door Station

Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

3. Making

Calls

Making Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-2

Intercom Calls . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-2

Outside Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-3

Door Station Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4

4. Automatic Diallina

Last Number Redial ....................................................... 4-2

Repeat Dialling ....................................................... 4-3

Speed Dialling ........................................................ 4-4

Speed Dial Keys ...................................................... 4-5

PABX Access .......................................................... 4-7

5. Holding and Transferring

Calls

Holding Calls ...............................................................

5-2

Outside Calls .........................................................

5-2

Intercom Calls ........................................................ 5-4

Transferring Calls ..........................................................

5-5

Transfer to a Busy Station........................................... 5-6

Transfer with Page ................................................... 5-7

Direct Transfer (HX308 Only) ....................................

5-8

Recall from Transfer ................................................. 5-8

6. Paging and Conference

Calls

Paging Calls ................................................................. 6-2

Conference Calls ........................................................... 6-3

Internal Conference ................................................. 6-3

External Conference ................................................ 6-4

7. Other Facilities

.4ccess Barring Override.. ................................................

7-2

Alarm Reminder ........................................................... 7-3

Single .4larm .......................................................... 7-3

Daily Alarm ........................................................... 7-4

Cancelling an Alarm ................................................. 7-4

Background Music ......................................................... 7-5

Call Detail Recorder (CDR) .............................................

7-5

Output Format ....................................................... 7-6

ContidenceTone

............................................................ 7-8

Decadic to Tone Dialling .................................................. 7-9

Divert

.4ll

Calls.. .......................................................... 7-10

Do Not Disturb ........................................................... 7-l

Facsimile.. .................................................................. 7-12

HX308 Only ......................................................... 7-12

Group Listening ...........................................................

Headset Operation........................................................ 7-14

Intercom

.4nswer

Mode .................................................. 7-

IncomingRingTone

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-16

Line Failure Monitoring . . . . . . . . . . . . . . . . . . . . . 7- I7

Manager

Secreta?

Pairs................................................ 7-17

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . 7- I8

Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 7-

Statron

Date and Time . . . . . . . . . . . . . .

. . . . . . . . . . . . 8-2

Night Service ,.....

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

.._....._..

. . . . . . . . . . . . . . . . .

8-3

Storing Common Speed Dial Numbers

,......_....._....

,......._......

8-4

9. General Information

Care

OfYour

Commander

.._

__.

._.

9-2

Serke

Problems. . . . . . . . . .

.._.

__.

. 9-2

Power Failure

.._

. .

.__

..,

__.

._.

. . . . . 9-2

Other Difficulties

,........._....,_....__...,..__...._................

9-3

Getting

Know

Your

Commande

Gettmq

to Know Your Commander

CommanderHX CommanderHX

Genrngto

Know Your

Commander

Kevstations

Keystation Key Description

There

arc

t\vo

kevstation

models:

Function Keys

SPEAKE

Standard

Kcystatlon

(No display)

.Executive Keystation

line

16 character display)

.w?tm!

~-4

MICROPHONE

DIRECTORY TRAY

Keystation Diagram

[IL011

I. [DND/FUNCTION]

When

the (tatlo”

,n the ,dlc mode

thn

ke!

111

mlnatc “Do Not

D,sturb”.ln

the Off-Hook mode

ued

,&ix

functmn codes

[HOLD]

Used to place

outslde

lme and

,ntercom

calls on hold

-\lw

I”

the

,dlc mode. pressmg the [Hold] kc\

111

turn the Background Mus,c on

and off.

[TRANS/ALARM]

In the Idle mode

thns

kc\

used

set up an

appointment

alarm.

Durmg

con\er,atmn

used to transfer

call to another station

IO.

[MEMORY]

Used

access

memon

functmns

11. [PAGE]

[MUTE]

Uced

accecs

the

pqmg

faabt!

Enables and

dlsablo

the stat,on

nucrophonc.

12.

[Al

and

[VI

[CALL HACK]

Pro\ lder an automatic call back uhen

bus) statmns or lmes become free.

lncrcaser

dccrcssrc the

hand,et.

loudspeaker and

rmgmg

\olume

13.

(PICK UP]

[SPKK]

14.

[DIVERT]

Enables or

d,wbler

the handsfree Uqed to

tcmporanl!

transfer

mode.

,ncomq

calls to another stat,on

15.

[CONF]

Used to ret up

conference

16.

Dial Kevs

[REDIAL]

The [Kcd,al]

ke\

ued

red4

the

last number called or whde

brtcnmg

rmg/bus)

tone on an outside lmc

call ~11

ntnte

Automatic Redlal.

Used

access numherc and

funnmnr

wthm

the system and

the PSTN

17.

[FLASH]

Selection Keys

[DSS]

Dmn

Statron Select ke!

~CCCSE

other statmns

ahm

the

system Associated LEDs mdlcatc

the status

ofthe

statmn,

le. Busy.

Rqmg

Idle

[SPDI Personal Speed Dtal

key

gne

one touch

d&ng

facdnlcs.

Used

recall

parent

PABX

Alw

\\ 16

ncta-ark

facdmes, such as

Telecom’s

CentelTM

and

Eas+.llT”.

Page

issue

Issue 2

Page

Genmg

to Know Your Commander

CommanderHX

Selection Keys

For each system the allocation of functions to the selection keys

varies. The following layouts show the functions allocated to each

sclcction

kev.

Keystation labels are supplied with each system indicating

the

key

function layout for that system. The HX1224 also has supplied

tvzo

labels for the “Operator” station, station 2 1. On these labels the last

18 keys are blank.

Commander HX308

Selection Key Assignment for the

HX308

Keystation

[IL021

The selection keys on the Telecom Commander HX308 kcystations

are assigned the following functions:

Keys 1 to 3 Outside line keys

to 3

Key 4 Fax

kev

Keys 5 to

Direct Station Select (DSS) keys

Keys 13 to 24 Personal Speed Dial keys 1 to 12

Keys 25 to 30 Preset function keys 1 to 6

CommanderHX

Gelimo

to Know Your Commander

Commander HX616

Selection Key Assignment for the HX616 Keystation

[IL031

The selection keys on the Telecom Commander HX6 16 keystations

are assigned the following functions:

Keys

to 6 Outside line keys 1 to 6

Keys 7 to 22 Dual function:

Direct Station Select (DSS) keys

Personal Speed Dial keys

to 16

Keys

2 3 and 24

Personal Speed Dial keys 17 and

Keys 25 to 30 Preset function keys 1 to

Page

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Page

I-

Getting

lo Know

Your

Commander

Commander HX Commander HX

Gettmo

lo Know Your Commander

Commander HX1224

Selection Key Assignment for the HX1224 Keystation

[IL041

The selection keys on the Telecom Commander HX1224 keystations

are assigned the following functions:

Keys 1 to 12

Keys 13 to 24

Keys 25 to 30

Outside line keys 1 to 12

Dual function:

Programmable Direct Station Select (DSS)

keys

Personal Speed Dial keys 1 to 12

User programmable:

Direct Station Select (DSS) keys

Function keys

Programmable Selection Keys (HX1224 only)

Selection keys 13 to 24 are dual function keys: the DSS facility can

be programmed to access any station.

Selection keys

to 30 are programmable as either DSS keys or

Function keys.

The following codes are used during programming.

Memory (Speed Dial)

Page

Call-back

Pick-up

Divert

Conference

2 1

to 44 DSS keys for stations

to 44

To Assign a Station to a DSS Key:

l Press the

[#]

key

l Enter the Command

PROGRRM

CODE:

IKEY

PROGRRMMING

number(16)

l Press the required selection

[KEY26:PRGE

kev (13 to 30)

For example 26

The display shows the

stotion/functmn

already assigned to that

key

l Enter the required station

KEY26:

PFIGE35

number (2

to 44)

For example 35

lPress the [#] key to return

Mon. 11 Jan 09: 43

to Idle mode

Page

issue

Issue

Page

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Getting to Know Your

Comrmnder

Commander HX

To Assign a Feature to a Function Key:

l Press the

[#]

key

PRDGRNM

CODE:

l Enter the Command

IKEY

PROGRRMMING

number (16)

l Press the required selection

rKEY26:

key (25 to 30)

For example 26

The display shows the station /‘unction already assigned

that

key.

l Enter the required station

(~~~i8:2612

number (11 to 16)

For example 12 (PAGE)

Press the

[#]

key to return

IMoM,

11 Jan

09:43

to Idle mode

Page

hue

Commander HX

Gettmg to Know Your Commander

Handstree and Off -hook Operation

The Commander HX keystations have a built-in loudspeaker and an

additional microphone that enables the keystation to be used in

either Off-hook mode or Handsfree mode.

In the Off-hook mode the handset is used and the loudspeaker is

turned off.

In the Handsfree mode the handset is left On-hook and the

[SPKR]

key is used to activate the station. Progress of the call and

conversations is heard through the loudspeaker.

To return to the Idle mode, from Handsfree mode, press the [SPKR]

key.

In the following instructions for use of your keystation, the term

“Lift the handset” may also be read as ‘Press the [SPKR] key’ to

proceed in Handsfree mode.

/we

Page

I-

Gettmg

to Know Your Commander

Direct Station Select Keys

Commander HX

Direct Station Select

[DSS]

keys provided single button access to

other stations on the system. Each (DSS] key has an associated red

LED which shows the station status.

The Commander HX308 and HX616 systems have one [DSS] key

for each station.

The 12 [DSS] keys on the Commander HX1224 keystation have, at

default, the first 12 stations assigned to them. These may be changed

by programming.

The [DSS] keys can be used in either Handsfree or Off-hook mode.

Pressing a

[DSS]

key while

the

keystation is idle activates your

kcystation in Handsfree mode and connects you to the desired

station.

Page

I-

issue 2

Commander HX

Getting to Know Your Commander

line Keys

Each outside line has a dedicated [LINE] key, which provides single

button access to that line. Each [LINE] key has an associated two

colour

LED that shows the status of that line.

Colour

Off

Red

Green

Attribute

Steady

Flashing

Steady

Slow

Flashing

Fast

Flashing

Meaning

Free

use

another

station

Common

Hold

another

station

use

this

station

Common

Hold

this

station

Ringing

Exclusrve

Hold

this

station

The [LINE] keys can be used in either Handsfree or Off-hook mode.

Pressing the key while the station is idle will activate the station and

connect you to the line, in Handsfree mode.

/ssue

Page

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Gettmo

to Know Your Commander

Commander HX

Single line Telephones

Single Line Telephones

(SLTs)

may be connected to Commander

HX systems up to 4 on the HX308, up to 8 on the HX616 and up

the

HXl224.

If you have an SLT, the facilities and features explained in the

following sections can be accessed by dialling the following codes:

Feature

Call

Pick-up

Access

Barring

Override

Zone

Paging

Last

Number

Redial

Speed

Dial

Place

call

Common

Hold

Retrieve

call

from

Hold

Program

Personal

Speed

Dial

Numbers

Call-back

Transfer

Set

Message

Walt

PABX

Hook-flash

Paging

Call

Pick-up

Code

12+Password

#17

191

*l+(STN

No.)

Hook-flash

Hook-flash will not be

recognised

on an outside line call for up

to10 seconds after the last digit has been sent.

The range of codes in this table is indicative only. Any

keystation operation described in this user guide that has a dial

code associated can bc

pcrformcd

from an SLT

Commander HX

Audible Signals

Getting to Know Your Commander

Signal Meaning

Normal

ring Outside

call

Long

repeating

ring Intercom

call

Normal

ring

for

ten

seconds

repeated

every

Hold

Recall

seconds

Short

burst

ring Call

Waiting

Incoming

intercom

call

Voice

mode

Service Tones

Tone

Continuous

tone

Long

repeating

tone

Short

repeating

tone

Slow

repeating

tone

Rapid

repeating

tone

Meaning

System

dial

tone

Intercom

ring

tone

Error

tone

Busy

tone

Transfer

tone

Hold

confirmation

tone

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2 Page

I-

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