TC Communications TC1920 Manuel utilisateur

TC1920

Telephone/Analog Extender

over Ethernet

(10/100Base-T)

User Manual

MNL-19200-01-03

ii TC1920 Rev 1.3 User Manual

one or more U.S. and foreign patents.

Trademarks

The TC Communications logo is a registered trademark.

JumboSwitch is a registered trademark of TC Communications.

Other product and brand names may be trademarks or registered trademarks of their respective owners.

Documentation Disclaimer

This document is provided “as-is” and is to be used only as a general guide. TC Communications

disclaims all warranties, express or implied, regarding the accuracy of the information. TC

Communications shall not be liable for any indirect, special, incidental, or consequential damages

(including damages for loss of business, loss of profits, loss of business information, business interruption

or other pecuniary loss) arising out of errors in this document.

The information given in this document is reviewed regularly and any necessary corrections will be

included in subsequent editions. We appreciate any suggested improvements. We reserve the right to

make technical improvements without notice.

Dissemination or reproduction of this document, or evaluation and communication of its contents, is not

particularly for the purposes of patent application or trademark registration. This document contains

proprietary information, which is protected by copyright. All rights are reserved. No part of this document

may be photocopied, reproduced or translated to another language without the prior written consent of TC

Communications.

Record of Revisions

Revision Date Description of Changes

1.1 04/20/2018 Initial Release.

1.2 09/01/2020 Firmware version update. LED defintion update

1.3 06/18/2021 Feature update.

TC Communications

17881 Cartwright Road

Irvine, California U.S.A. 92614

Tel. (949) 852-1972

Fax (949) 852-1948

Website: tccomm.com

TC1920 Rev 1.3 User Manual iii

Guide to Alert Symbols

These alert symbols are used in Caution, Warning, and Danger notes.

Symbol Meaning

Pinching or crushing hazard.

Electrical hazard.

Equipment alert: be careful of

damage from static electricity.

A general alert: used for all

other hazardous conditions

(referring to people, not

equipment).

iv TC1920 Rev 1.3 User Manual

Guide to Safety Notes

Important Important is used for information that helps you:

• Handle equipment efficiently

• Avoid losing work in a software program

• Increase reliability

Notice Notice is used for information that helps you prevent damage

to equipment.

Notice Notice with the static electricity alert symbol is used for

information that helps you prevent damage to equipment from

static electricity.

Caution Caution is used to alert you to a possible hazard which could

cause a minor injury.

Caution notes include an alert symbol, such as this general

alert.

Warning Warning is used to alert you to a possible hazard which could

cause a serious injury or even death.

Warning notes include an alert symbol, such as this pinching

hazard alert, indicating that there is a serious pinching or

crushing hazard.

Danger Danger is used to alert you to an imminent hazard which, if

not avoided, will result in death or serious injury.

This word is reserved for only the most extreme conditions,

when following procedures correctly is a matter of life or

death. Danger is used especially for conditions where there

are limited safeguards in place.

Danger notes include an alert symbol, such as this electrical

hazard alert, indicating that there is danger of severe shock or

electrocution.

TABLE OF CONTENTS

TC1920 Rev 1.3 User Manual TOC-1

1Introduction

1.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.2 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.2.1 Front and Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.2.2 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2.3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.2.4 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.2.5 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.2.6 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.2.7 Administration and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.2.8 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.3 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1.3.1 Default Software Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

1.3.2 Environmental & EMI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

2 Installation

2.1 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.2 Equipment Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.3 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.4 Dry Contact Alarm Relay (DCAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.5 System Start Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.6 System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.6.1 TC1920 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.6.2 TC1920 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.7 Unit Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.7.1 Turning on the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.8 Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.8.1 Console Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.8.2 Telephone/Analog Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2.8.3 FastEthernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

3 Quick Start Guide

3.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2 Master/Slave Pairing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2.1 Master Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2.2 Slave Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.3 Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.4 Setup and Configuration Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

4 Management through the Web

4.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.2 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.3 Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.3.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.3.2 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.3.3 IP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.3.4 Unit Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.3.5 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

TABLE OF CONTENTS

TOC-2 TC1920 Rev 1.3 User Manual

4.3.6 Telephone/Analog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

5 Troubleshooting

5.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.2 Strategy for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.2.1 Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.3 Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.3.1 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.3.2 Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.4 Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5.4.1 Using Front Panel Indicator LEDs For Diagnostics. . . . . . . . . . . . . . 5-5

5.4.2 Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

5.5 Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

5.5.1 Default Software Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

5.5.2 Resolving Software Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Appendix A Return Policy

A.1 Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

A.1.1 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

A.1.2 Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Appendix B Safety

B.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

B.2 Certified Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

B.2.1 Qualification Requirements for Personnel . . . . . . . . . . . . . . . . . . . . B-1

B.2.2 National and International Safety Regulations . . . . . . . . . . . . . . . . . B-1

B.2.3 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

B.3 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

B.4 Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

TC1920 Rev 1.3 User Manual 1-1

Chapter 1 Introduction

1.1 General Information

This manual is intended to describe the features and functionality in addition

to aiding in the planning, configuring, commissioning, and maintaining of the

TC1920 Telephone/Analog over IP extender.

1.2 Product Description

The TC1920 Ethernet Telephone/Analog Extender enables telephone

service over an Ethernet network via 10/100Base-T connections. It has built-

in codecs that digitize voice and converts to packets for transmission

between local and remote TC1920s, with designated IP addresses, as well

as other SIP-based Voice over IP (VoIP) devices. It is compatible with PBX

and Key Systems (POTS).

LAN connections can be made by most types of Full Duplex Ethernet

devices, including switches, routers, bridges, transceivers, etc. A web-based

management user interface is provided monitoring, maintenance, and

configuration of the unit.

1.2.1 Front and Back Panels

Figure 1-1 TC1920 Front Panel

DIP Switches LEDs ACO Button LEDs

Chapter 1 Introduction Product Description

1-2 TC1920 Rev 1.3 User Manual

Figure 1-2 TC1920 Back Panel

1.2.2 Hardware

This card has the following:

• Serial Console port

• Two FastEthernet ports

• One FXS port

• One Dry Contact relay

• Temperature Options (-20°C to +70°C or -40°C to +80°C)

Power Connector Dry Contact

Console RJ-45 Ethernet RJ-11 Phone

Chapter 1 Introduction Product Description

TC1920 Rev 1.3 User Manual 1-3

1.2.3 Features

The TC1920 is a complete telephony solution to address customer

communications needs. By simply connecting to your existing LAN, you

have added the flexibility of a phone system in even your most remote

location.

• The TC1920 Telephone/Analog over IP is a complete call processing

center in a compact package with no central hub required.

• Compatible with analog phones, the TC1920 is able to utilize QoS

prioritization to guarantee toll quality voice regardless of network traffic

or congestion.

• Although TC1920 is designed for the LAN environments often found in

the industrial automation arena, but it could also work over the Internet,

preferably in a VPN setting to have better voice quality.

This card has the following features:

• Master/Slave Mode for Quick Start

• Internal Address Book or SIP Server

• Hot Link with Heartbeat

• Group Hunting or Dialing

• Volume Control, Mute

•CallerID

• Echo Cancellation (ITU-T G.168)

• Fax support (T.38)

• SRTP and TLS

1.2.4 Applications

The TC1920 is intended to provide reliable telephone/analog service over

Ethernet networks. It is often used as critical phone links in a campus

environment such as:

1. Utility Substation Networks.

2. Airport service stations

3. Rail side maintenance stations

4. Highway roadside phones

5. Military compound

6. Parking lot entrance

Chapter 1 Introduction Product Description

1-4 TC1920 Rev 1.3 User Manual

Figure 1-3 Typical Application Using TC1920s to Extend Telephone

Service via an Ethernet Network in a Substation Environment

Figure 1-4 Typical Application Using TC1920s to Provide Hotlink

Service to Multiple Remote Locations

Network

TC3848-2

PBX

FXO

10/100T

Telephone

TC1920

FXS

10/100T

FXS

10/100T

FXS

10/100T

Analog

POTS

Substation

Network

Operation

Center

UTP

10/100M

Ethernet LAN

Analog

POTS

FXS

TC1920

To Use: Lift Handset

to Ring Remote Site

To Use: Lift Handset

to Ring Remote Site

FXS

Telephone

UTP

Analog

POTS

FXS

Telephone

TC1920

UTP

Analog

POTS

FXS

Telephone

TC1920

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