T-Mobile SyncUP TRACKER Manuel utilisateur

User Guide

December 18th, 2020

 
 
SyncUP TRACKER User Guide 
1 
CONTENTS 
 
Contents..................................................................................................................................1 
Welcome!................................................................................................................................3 
What is SyncUP TRACKER?..............................................................................................3 
SyncUP TRACKER Requirements.......................................................................................3 
SyncUP TRACKER App.....................................................................................................4 
What’s Included?.................................................................................................................4 
Download the SyncUP TRACKER App...............................................................................6 
Features..................................................................................................................................6 
Real Time Location Tracking...............................................................................................6 
Virtual Boundaries...............................................................................................................6 
Customizable Tracker Profiles..............................................................................................6 
Light Sensor........................................................................................................................7 
Location Push Notification...................................................................................................7 
Notification Tab..................................................................................................................7 
Play Tracker Sound..............................................................................................................7 
Tracker LED Indicators........................................................................................................7 
Care and Cleaning...................................................................................................................8 
Specifications..........................................................................................................................9 
Battery ................................................................................................................................9 
General................................................................................................................................9 
Networks.............................................................................................................................9 
Get Started............................................................................................................................10 
Setting up your Tracker Device..........................................................................................10 
How to Create a Tracker Profile.........................................................................................16 
How to personalize your Tracker........................................................................................17 
Use the App..........................................................................................................................19 
Know Your Home Screen ..................................................................................................19 
Know Your Other Screens.................................................................................................20 
How to Create a Virtual Boundary......................................................................................21 
How to Delete a Virtual Boundaries...................................................................................24 
How to Use Quick Tracking Mode.....................................................................................25 

SyncUP TRACKER User Guide

How to Turn on the Light Sensor........................................................................................26

Appendix A...........................................................................................................................27

Regulatory Notices and Cautions........................................................................................27

Appendix B...........................................................................................................................29

Cautions............................................................................................................................29

Additional Information..........................................................................................................29

Support.................................................................................................................................30

How to Reach Us...............................................................................................................30

SyncUP TRACKER User Guide

WELCOME!

What is SyncUP TRACKER?

SyncUP TRACKER provides you comfort by knowing you won’t lose track of what’s

important to you. It’s a simple device that you can attach to a backpack or bicycle,

or even your work bag for real-time location tracking while the device is on the T-

Mobile LTE Network. The device pairs with the SyncUP TRACKER app to show you

real-time tracking, other customizable features, delivers personalized alerts to any

iOS or Android smartphone, and much more!

With SyncUP TRACKER, you can be notified virtually anytime your loved one, or

valued possession, enters or leaves a designated covered area. This feature is called

Virtual Boundaries and you can learn more about features like this throughout this

guide.

SyncUP TRACKER Requirements

The following is required to use the SyncUP TRACKER product:

•Android 7 or later (tablets not supported)

•iOS 11.2 or later (iPad not supported)

SyncUP TRACKER User Guide

SyncUP TRACKER App

The SyncUP TRACKER app is required for the complete experience where you can

access your items location, toggle notifications and much more.

The app is available for free for everyone! Search for SyncUP TRACKER in the Apple

App Store, Google Play, or visit: www.t-mobile.com/syncuptracker.

Tip: Verify that your smartphone is up to date with the latest operating system and

that it meets the minimum technical requirements.

What’s Included?

Your Tracker!

(1) Power button –Press

and hold for 5 seconds to

turn the tracker on/off.

(2) LED Indicator –

Displays Tracker status.

(3) Temperature sensor –

Detects ambient

temperature

(4) Speaker –Audible

feedback from device

(5) Light sensor –Detects

changes in light.

SyncUP TRACKER User Guide

(6) IMEI number –

refer for setup if

needed.

(7) Personal ID –ID

label space.

(8) Magnetic charging

strip –Charger

attaches here during

charging.

(9) QR code –Scan to

pair the Tracker

during setup in the

app.

Tracker Charger

Align the charging pins of

the USB cable with the

charging strip on the

back of the Tracker

Connect the USB end to

the power adaptor

Plug adapter into an

outlet to charge the

Tracker

The LED indicator will be

yellow when charging

and green when fully

charged

SyncUP TRACKER User Guide

Download the SyncUP TRACKER App

Search for “SyncUP TRACKER” in the Apple App Store or Google Play Store. Or visit:

https://www.t-mobile.com/tablet/t-mobile-syncup-tracker

Open the SyncUP TRACKER app on your smartphone; log in to the app and follow

the step-by-step instructions to start using your Tracker.

Helpful tip –Verify that your smartphone is up to date with the latest operating

system and meets the minimum technical requirements

FEATURES

Real Time Location Tracking

Provides users with device location as frequently as every 10 seconds

Virtual Boundaries

Create a virtual boundary for the item you are tracking. If your item leaves or enters

the boundary and enabled, the app will send you a push notification. The virtual

boundary name will also appear within the app, making it easier know where your

things are.

Customizable Tracker Profiles

Customize the item you are tracking with custom icons, pictures, and names to

differentiate and personalize your experience

SyncUP TRACKER User Guide

Light Sensor

The Tracker has a built-in light sensor and can notify you if it detects light. If you’ve

ever wondered if hotel housecleaning goes through your luggage, wonder no more!

Location Push Notification

When setting up your device profile, choose which virtual boundaries and how

quickly you wish to be notified via push notification for when the tracker crosses the

boundary

Notification Tab

Missed a push notification? Don’t worry, all your notifications will exist in the

notifications tab of your app. It’s the middle icon in between your home map and

settings

Play Tracker Sound

The tracker also emits a sound when searching for lost or missing items. Tap on the

Play button within the Tracker app and the device will emit a buzzing sound for 2

minutes.

Tracker LED Indicators

The tracker has a light-emitting diode (LED) on the front to indicate various

conditions.

SyncUP TRACKER User Guide

Here’s what each light means:

Color

State

Battery fully charged

Battery charging

Low battery or Network connectivity alert

CARE AND CLEANING

Use a soft, clean cloth and warm water to wipe off the tracker. While most household

cleaners should not stain or damage the device, check on a small area first. The USB

charging cable and adapter should only be cleaned with a dry, clean cloth

Green

Yellow

Blinking

Red

SyncUP TRACKER User Guide

SPECIFICATIONS

Battery

There are many contributing factors that impact battery life. However, you can

expect a charge to last much longer than a typical smartphone. For most customers

a charge will last between 2-5 days.

To increase battery life, you can:

•Change the Location Update Frequency setting to send location updates less

often. This increases the time between location updates while you’re not using

the application, and there reduces the tracker power consumption.

•Remove some Virtual Boundary notifications.

You will receive a low battery notification when the battery has 15% remaining.

We recommend you charge the tracker at this point to ensure it functions without

interruptions.

General

•Display: None

•Waterproof/Dust Rating: IP67

•SIM: Embedded

•FCC ID: R38YLCP314AT

•Sensors: Light sensor

•User Controls: Button

•LED Light: Green, yellow, red

Networks

•LTE Bands: B2, 4, 5, 12, 13, 25, 26, 66, 71, 41

•Roaming: Not supported

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