Syn-Tech Systems FuelMaster Plus Manuel utilisateur

Syn-Tech Systems, Inc.

Home of the FuelMaster®

FuelMaster®Plus

FMU/Site Operations

Manual

Publish Date: 9/15/2008

America.

Except as permitted under the United States Copyright Act of 1976, no part of

this publication may be reproduced, stored in a retrieval system, or transmitted in

any form or by any means – electronic, mechanical, photocopying, recording or

otherwise – without the prior written permission of the publisher:

Syn-Tech Systems, Inc.

PO Box 5258

Tallahassee, Florida 32314

Phone: (850) 878-2558

Fax: (850) 877-9327

Support: (800) 888-9136 Ext. 2

Trademark Acknowledgements

Trademarks of other products mentioned in this manual are held by the

companies producing them. Use of a term in this manual should not be regarded

as affecting the validity of any trademark. All other trademarks are

acknowledged.

TABLE OF CONTENTS

Preface............................................................................................. 6

INTRODUCTION .......................................................................... 7

GENERAL INFORMATION..................................................... 8

Document Structure.................................................................... 8

SECTION I - VEHICLE KEY OPERATIONS............................ 10

Vehicle Key FMU Configuration ............................................. 10

Vehicle Key Operation Prompts............................................... 10

SECTION II - USER KEY OPERATIONS ................................. 17

User Key FMU Configuration.................................................. 17

User Key System Procedures.................................................... 17

SECTION III- EITHER KEY OPERATIONS............................. 21

Either Key FMU Configuration................................................ 21

Either Key System Procedures.................................................. 21

VEHICLE KEY SPECIFIC SYSTEM PROCEDURES ...... 22

USER KEY SPECIFIC SYSTEM PROCEDURES............. 25

BOTH KEYS SYSTEM PROCEDURES ............................ 26

SECTION IV- TWO KEY OPERATIONS.................................. 28

Two-Key FMU Configuration.................................................. 28

Two Key System Procedures.................................................... 28

USER KEY........................................................................... 29

SECTION V- MANUAL KEY OPERATIONS........................... 34

Manual Key System Procedures............................................... 34

VMN SYSTEM TYPE ............................................................. 34

ALL SYSTEM TYPES:............................................................ 34

COMMERCIAL & VVID SYSTEM TYPES ONLY:............. 35

ALL SYSTEM TYPES:............................................................ 35

SECTION VI - TANKER TRUCK OPERATIONS .................... 38

Tanker Truck Procedures.......................................................... 38

SECTION VII -SUPERVISOR KEY ACCESS........................... 41

SUPERVISOR KEY SYSTEM PROCEDURES..................... 41

SUPERVISOR SYSTEM MENU ............................................ 42

SYSTEM > REPORTS......................................................... 42

SYSTEM > REPORTS > ERR LOG............................ 42

SYSTEM > REPORTS > EVENTS.............................. 42

SYSTEM > REPORTS > ERR DUMP ........................ 42

SYSTEM > REPORTS > LCD...................................... 42

SYSTEM > REPORTS > REPRINT ............................ 42

SYSTEM > REPORTS > CFG ..................................... 42

SYSTEM > REPORTS > EIU CFG ............................. 42

SYSTEM > CREDIT CARD................................................ 43

SYSTEM > CREDIT CARD > PRINT CONFIG......... 43

SYSTEM > CREDIT CARD > NETWORKS .............. 43

SYSTEM > TOTALIZER .................................................... 43

SYSTEM > CLOSEOUT...................................................... 43

SYSTEM > FLASH.............................................................. 43

TABLE OF CONTENTS

SUPERVISOR PREVENTATIVE MAINTENACE (PM)

MENU....................................................................................... 44

PM > DISPLAY ............................................................... 44

PM > UPDATE................................................................ 44

PM > SET ........................................................................ 44

SUPERVISOR ODOMETER MENU...................................... 45

ODOM > DISPLAY......................................................... 45

ODOM > UPDATE ......................................................... 45

SUPERVISOR AIM MENU..................................................... 45

AIM > SET PHT................................................................... 45

AIM > PROGRAM............................................................... 45

AIM > RESET ...................................................................... 46

SUPERVISOR CONFIG MENU ............................................. 46

CONFIG > MODIFY............................................................ 46

CONFIG > MODIFY > COMM...................................... 46

CONFIG > MODIFY > TOTALIZERS.......................... 47

CONFIG > MODIFY > PUMPS .................................... 48

CONFIG > MODIFY > SYSTEM.................................. 49

CONFIG > MODIFY > SHOW OPTIONS................... 49

CONFIG > TESTS................................................................ 52

CONFIG > TESTS > SWITCH (SW)........................... 52

CONFIG > TESTS > OUTS (OUTPUTS)................... 53

CONFIG > TESTS > LCD............................................. 53

CONFIG > TESTS > KEYPAD..................................... 53

CONFIG > TESTS > RECEIPT.................................... 53

CONFIG > TESTS > BOARDS .................................... 53

CONFIG > TESTS > PROKEE® ................................. 53

CONFIG > TESTS > COUNT....................................... 54

CONFIG > TESTS > RESET........................................ 54

CONFIG > TIME/DATE...................................................... 55

SUPERVISOR ISSUES MENU:.............................................. 55

ISSUES > MANUAL ........................................................... 55

ISSUES > MODE................................................................. 55

ISSUES > MODE > SEMI-MANUAL........................... 55

ISSUES > MODE > MONITOR.................................... 56

ISSUES > PUMPS................................................................ 56

ISSUES > PUMPS > SET PRICING........................... 56

ISSUES > PUMPS > SHUT DOWN PUMP ............... 56

ISSUES > PUMPS > REENABLE ............................... 56

SUPERVISOR TANKS MENU:.............................................. 57

TANKS > STICK READING .............................................. 57

TANKS > DROP .................................................................. 57

TANKS > (+)ADJ................................................................. 57

TANKS > (-)ADJ.................................................................. 57

SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING

....................................................................................................... 58

TABLE OF CONTENTS

Error Message Prompts............................................................. 58

FMU WAS NOT ABLE TO READ KEY CONTENTS...... 58

FMU WAS ABLE TO READ KEY CONTENTS............... 58

FMU COULD NOT WRITE

ODOMETER/CHRONOMETER BACK TO KEY............. 59

FMU COULD NOT WRITE P.M. BACK TO KEY............ 59

ODOMETER/CHRONOMETER ENTERED ON THE FMU

KEYPAD IS LOWER OR HIGHER THAN THE

PREVIOUS VALUE AND RANGE CALCULATION....... 59

TWO CONSECUTIVE INVALID ODOMETER ENTRIES

CAUSED TRANSACTION CANCELLATION ................. 59

HOSE IS UNAVAILABLE FOR USE................................. 60

WHILE DOING SELF-TEST DURING POWER-UP, FMU

MISREAD SITE CONFIGURATION STORED IN

EEPROM .............................................................................. 61

INITIALIZE USING OLD OR NEW? YES/NEW, NO/OLD

............................................................................................... 61

TEST SELECTED CANNOT GAIN ACCESS TO HOSES62

POWER FAIL TEST FAILED............................................. 62

SELECTED OPERATION CANNOT GAIN ACCESS TO

RESOURCES CURRENTLY PERFORMING

COMMUNICATIONS ......................................................... 62

USER ID/VEHICLE ID CANNOT BE VERIFIED............. 62

FMU HARDWARE FAILURE!!......................................... 62

PREFACE

Preface

The FuelMaster® Site Operations Manual is provided with

each FuelMaster® Fuels Management System. It should be

used as a guideline when training the end users on the

FuelMaster® systems operations. In addition, it is

recommended that the users be given explanations

regarding options to expect at the fuel island (timeouts, FMU

messages, etc.).

Some FuelMaster® features have certain requirements of

firmware, software, or hardware, and may not be available to

every customer without modifications to their custom

manufactured FuelMaster® system. Other features require

activation by STS Product Support personnel using modem

communications. Still others may be determined by the

Central Controller PC at the time the keys are encoded. In

this manual, each of these options will be identified with the

description of the feature.

INTRODUCTION

The operation of the FMU and the prompts displayed to the user vary based on

the system type selected for the FMU and the key type(s) used for a fueling

transaction or other operation. System types provide varying levels of security

for fuel access. The system types are summarized below.

Verified Miscellaneous Number (VMN)

VMN systems have a ProKee® or Smart Card encoded with a Vehicle ID to

access fueling and requires that a verified User ID be entered by the user prior to

authorization.

Verified Vehicle ID (VVI)

VVI systems encode the User ID on the ProKee® or Smart Card and require a

verified Vehicle ID to be entered at the FMU prior to fueling.

Commercial Vehicle Key Only (VKO)

VKO systems require that the user have an encoded Vehicle Key and then

enters a User ID. The difference between this and VMN is that the User ID is not

verified and can be alpha-numeric.

Commercial User Key Only (UKO)

UKO systems require that the user have an encoded User Key and then enters a

Vehicle ID. The difference between this and VVI is that the Vehicle ID is not

verified and can be alpha-numeric.

Commercial Either Key (EK)

EK system allows for the encoding and use of either Vehicle or User keys

depending upon fueling needs. The system will prompt for a User ID if a Vehicle

key is inserted and a Vehicle ID if a User key is inserted. Both IDs entered at the

keypad are not verified and can therefore be alpha-numeric.

Commercial Both Key (2K)

2K system behaves like the VMN/VVI systems with one exception; the fueler is

not prompted for a User or Vehicle ID, the fueler needs a second key before

authorization will take place. The fueler would use this system by inserting their

Vehicle key and then inserting their User key or vice versa. The system requires

a Vehicle and User key for authorization.

Keyless (Keyless)

Keyless systems have the same behavior as the VMN or VVI system by default

except it does not require keys and can support alphanumeric values for IDs. The

Vehicle and User IDs are prompted and are entered on the keypad. The Keyless

system can be setup multiple ways but will have to be configured by a Syn-Tech

INTRODUCTION

Field Technician, Syn-Tech Customer Satisfaction Center (CSC) Technician, or a

Syn-Tech Authorized Service Representative.

Over The Road (OTR)

OTR systems allow for the recording of fuel for refrigerated trailers. OTR is based

on the VMN system but has the option for a reefer identifier to be recorded while

only needing one Vehicle key. The fueler will enter the key, will be prompted to

enter a User ID, another prompt “ARE YOU FUELING A REEFER” (Y/N), if the

user enters 'Yes', he/she will be prompted for the Reefer ID, and the transaction

will be recorded for the trailer, not the Vehicle - the reefer ID is verified. If the

user enters No, he/she will continue on to fuel the Vehicle and the transaction will

progress normally. The Reefer IDs are created and stored in the Vehicle List.

GENERAL INFORMATION

This document describes the procedures that must be followed for each of the

system types. This includes the prompts that may be displayed on the 2500

series FMU (Fuel Management Unit) and all valid responses. The results of

invalid responses to prompts are also discussed.

Some of the prompts are system option dependent while others are key option

dependent. If a particular system option is not enabled on the system and/or on

the key being used, the prompts related to that option will not be displayed. Each

of the option and key dependent prompts is so noted in this manual.

System options may be set at the factory. Some system options may be

adjusted using a Supervisor ProKee®. All system options may be changed by

contacting the Syn-Tech Customer Satisfaction Center (CSC) who can remotely

access the FMU and adjust all system options.

Each entry made on the FMU keypad is required to be alphanumeric or numeric

and the ENTER/YES key must be pressed to complete the entry. Once each

entry is completed, the prompt with the next required action appears. An

operation may be canceled by pressing the Cancel or N(o) key on the FMU

keypad followed by user confirmation of the cancellation.

Document Structure

This manual is divided into eight sections - some describe the operation of the

FMU based on system type; others discuss operations based on key type; some

discussions cover operation that is determined both by the system type and key

types used.

Section I Vehicle Key: The FuelMaster® system using a vehicle key.

Section one also covers the prompts a user will see to

INTRODUCTION

conduct a fueling transaction.

Section II User Key: The FuelMaster® system using a User key.

Section two also covers the prompts a user will follow to

conduct a fueling transaction.

Sections III-IV Either-Key: These sections cover the Commercial Systems

options of operating the FuelMaster® using user and/or

vehicle keys.

Section V Manual Issue: This section covers the use of the Manual

Issue (M) key and its operation.

Section VI Truck key: This section covers the use of the Lube Truck

(T) key and its operation by the lube truck operator.

Section VII Supervisor Key: This section covers the (S) Supervisor's

key and its many menus on the FuelMaster® unit. It is used

for configuration of the FMU, displaying odometer readings

from a vehicle key, updating odometer readings, and

performing various diagnostic testing.

Section VIII This section is a troubleshooting guide used to identify FMU

generated error messages and with an explanation of each,

and a step-by-step guide to solve minor problems at the fuel

island.

Troubleshooting should be done in conjunction with

Syn-Tech Systems Customer Satisfaction Center (CSC)/

Product Support.

SECTION I - VEHICLE KEY OPERATIONS

Vehicle Key FMU Configuration

The system types that use vehicle keys are the COM (Commercial)

systems which have one of the following key configurations: VKO (Vehicle

Key Only), Either Key or Two Key and the VMN (Verified Miscellaneous

Number) systems. (Prompts specific to Either-Key and Two-Key Systems

are detailed in Sections III & IV of this manual.)

Vehicle Key systems are designed to provide accurate fueling records as

they relate to the activities of a particular vehicle. These records may also

contain User information depending on the configuration of the unit and

the key options selected.

Vehicle Key Operation Prompts

If the Odometer/Chronometer feature is enabled, note the current

odometer/chronometer reading before getting out of the vehicle.

 The FMU screen displays the following prompt:

** FuelMaster FUELS ACCOUNTING SYSTEM **

** INSERT KEY, HOLD 1 SECOND TO BEGIN **

This message indicates that the FMU is available for use. Insert the ProKee®

into the ProKee® receptacle. Press it in and hold it there until the display screen

on the FMU changes to the next prompt (approximately one second).

NOTE:

If your system is equipped with a credit card reader, the following prompt is used

instead of the prior prompt as the FMU’s default prompt:

** FUELMASTER FUELS ACCOUNTING SYSTEM **

** INSERT KEY OR CARD TO BEGIN **

 If the FMU’s PIN option is enabled and the vehicle key’s PIN option is set to

Y (this is done in the Central Controller software when a ProKee® is being

encoded), the following prompt will appear:

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