6/7
Quick Start Guide
DigIO 12x12 DSP To download the latest version of SymNet Designer, the Windows application that
controls all SymNet hardware, go to: www.symetrixaudio.com
7/7
Quick Start Guide
DigIO 12x12 DSP To download the latest version of SymNet Designer, the Windows application that
controls all SymNet hardware, go to: www.symetrixaudio.com
Warranty and Service
The Symetrix Limited Warranty
Symetrix, Inc. expressly warrants that the product will be
free from defects in material and workmanship for eighteen
(18) months from the date the product is shipped from the
factory. Symetrix's obligations under this warranty will be
limited to repairing or replacing, at Symetrix's option, the part
or parts of the product which prove defective in material or
workmanship within eighteen (18) months from the date the
product is shipped from the factory, provided that the Buyer
gives Symetrix prompt notice of any defect or failure and
satisfactory proof thereof. Products may be returned by Buyer
only after a Return Authorization number (RA) has been
obtained from Symetrix. Buyer will prepay all freight charges to
return the product to the Symetrix factory. Symetrix reserves
the right to inspect any products which may be the subject of
any warranty claim before repair or replacement is carried out.
Symetrix may, at its option, require proof of the original date of
purchase (dated copy of original retail dealer's invoice). Final
determination of warranty coverage lies solely with Symetrix.
Products repaired under warranty will be returned freight
prepaid via United Parcel Service by Symetrix, to any location
within the Continental United States. Outside the Continental
United States, products will be returned freight collect.
The foregoing warranties are in lieu of all other
warranties, whether oral, written, express, implied or
statutory. Symetrix, Inc. expressly disclaims any IMPLIED
warranties, including fitness for a particular purpose
or merchantability. Symetrix's warranty obligation and
buyer's remedies hereunder are SOLELY and exclusively
as stated herein.
This Symetrix SymNet product is designed and manufactured
for use in professional and studio audio systems and is
not intended for other usage. With respect to products
purchased by consumers for personal, family, or household
use, Symetrix expressly disclaims all implied warranties,
including but not limited to warranties of merchantability
and fitness for a particular purpose.
This limited warranty, with all terms, conditions and
disclaimers set forth herein, shall extend to the original
purchaser and anyone who purchases the product within the
specified warranty period.
Symetrix does not authorize any third party, including any
dealer or sales representative, to assume any liability or make
any additional warranties or representation regarding this
product information on behalf of Symetrix.
This limited warranty gives the buyer certain rights. You may
have additional rights provided by applicable law.
Note: Some Symetrix SymNet products contain embedded
software and may also be accompanied by control software
intended to be run on a personal computer. Said software is
specifically excluded from this warranty.
Limitation of Liability
The total liability of Symetrix on any claim, whether in contract,
tort (including negligence) or otherwise arising out of, connected
with, or resulting from the manufacture, sale, delivery, resale,
repair, replacement or use of any product will not exceed the
price allocatable to the product or any part thereof which gives
rise to the claim. In no event will Symetrix be liable for any
incidental or consequential damages including but not limited to
damage for loss of revenue, cost of capital, claims of customers
for service interruptions or failure to supply, and costs and
expenses incurred in connection with labor, overhead,
transportation, installation or removal of products, substitute
facilities or supply houses.
Servicing the DigIO
If you have determined that your DigIO requires repair services
and you live outside of the United States please contact your
local SymNet dealer or distributor for instructions on how to
obtain service. If you reside in the U.S. then proceed as follows.
Return authorization
At the Symetrix factory, Symetrix will perform in-warranty or
out-of-warranty service on any product it has manufactured for a
period of three (3) years from date of discontinued manufacture.
Before sending anything to Symetrix, please contact our
Customer Service Department for a return authorization (RA)
number. The telephone number is (425) 778-7728. Additionally
support is available via E-mail through tech@symetrixaudio.com
or via the web site
http://www.symetrixaudio.com.
In-warranty repairs
To get your DigIO repaired under the terms of the warranty:
1. Call us for an RA number (have the serial number, shipping
and contact information and description of the problem
ready).
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number, and
a brief statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid. We do not accept
freight collect shipments.
Just do these five things, and repairs made in-warranty will cost
you only one way freight charges. We'll pay the return freight.
If you don't have the factory packaging materials, we
recommend using an oversize box. Wrap the unit in a plastic
bag, surround it with bubble-wrap, and place it in the box
surrounded by Styrofoam peanuts. Be sure there is enough
clearance in the box to protect the rack ears. We won't return
the unit in anything but Symetrix packaging for which we will
have to charge you. If the problem is due to operator misuse or
error, you will have to pay for both parts and labor. In any event,
if there are charges for the repair, you will pay for the return
freight. All charges will be COD unless you have made other
arrangements (prepaid, Visa or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all
necessary parts, labor, packaging materials, and freight
charges. Please remember, you must call for an RA number
before sending the unit to Symetrix.
© 2003, Symetrix, Inc. All rights reserved. Printed in the United States of America. Symetrix Part Number 53DIOS-1A00. The information in this Quick
Start Guide is subject to change without notice. Symetrix, Inc. shall not be liable for technical or editorial errors or omissions contained herein; nor is
it liable for incidental or consequential damages resulting from the furnishing, performance, or use of this material. Mention of third-party products is
for informational purposes only and constitutes neither an endorsement nor a recommendation. Symetrix assumes no responsibility with regard to the
performance or use of these products. Under copyright laws, no part of this Quick Start Guide may be reproduced or transmitted in any form or by any
means, electronic or mechanical, without permission in writing from Symetrix, Inc. If, however, your only means of access is electronic, permission
to print one copy is hereby granted. Product names mentioned herein may be trademarks and/or registered trademarks of their respective owners.
