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Streaming to Hearing Instruments
Starting and Stopping
A hearing professional can set up your hearing instruments to start audio streams in two different ways:
• “Automatic” streaming – hearing instruments will start streaming when they are both within the
Streaming Activation distance and in a memory environment that is enabled for streaming.
• “Manual” streaming – hearing instruments will start streaming when they are within the streaming
activation distance, they are in a memory environment that is enabled for streaming and the user selects
the Favorite button ( ) on a remote control. This method requires either a SurfLink Advanced Remote
or SurfLink Mobile accessory.
To stop audio streaming, you can:
• Turn off SurfLink Media 2.
• Press Favorite button ( ) on your remote control.
• Change to a hearing instrument memory environment that is not enabled for audio streaming.
• Power off electronic audio source.
Interoperability with Other Accessories
On a remote control, the Favorite button ( ) can be used to start and stop audio streaming. To use a remote
control during audio streaming, aim the remote control directly at SurfLink Media 2 as the command is actually
relayed by SurfLink Media 2 to the hearing instruments.
If you also use a SurfLink Mobile, phone call streaming will take priority over SurfLink Media 2 audio
streams. When a SurfLink Mobile phone call stream ends, SurfLink Media 2’s audio stream automatically
returns to a hearing instrument.
Troubleshooting
SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
One (or both) hearing
instruments unexpectedly
drops out of audio streaming.
Hearing instruments may be on the edge
of wireless range. Move closer to SurfLink Media 2.
Battery level in hearing instrument can no
longer support audio streaming. Replace hearing instrument battery with new one.
SurfLink Media 2 may not be positioned for
optimal streaming.
Re-orient SurfLink Media 2 spatially by turning a few degrees
to right or left.
Large object, such as furniture or a wall,
may be degrading signal.
For best performance, your hearing instruments should be within
line-of-sight and about the same elevation as SurfLink Media 2.
LED is solid green, but no
streamed sounds are heard
in the hearing instruments.
Hearing instruments are not within
wireless range.
• Move closer to SurfLink Media 2.
• Adjust the Streaming Activation Control slider to the far right.
Telephone memory may be active. When telephone memory is active, streaming is stopped.
Ensure hearing instrument is in a memory capable of streaming.
Current audio fidelity setting is not
supported by hearing instrument. Adjust the audio fidelity switch to the bottom position ( ).
LED is off, but SurfLink
Media 2 appears to be on.
Audio cable may be connected to
“audio IN” on electronic audio source.
Ensure the cable is plugged into “audio OUT” jack on the
electronic audio source.
No incoming audio signal is available. Turn on the electronic audio source.
Electronic audio source output is
not correct format.
Set the digital output on your electronic audio source to PCM. Audio
formats not compatible with SurfLink Media 2 include RAW, Dolby Digital®,
AC3 and MPEG.
LED is blinking continuously. Possible error condition. Remove power adaptor from jack #5, wait 5 seconds and reinsert power
adapter.
Streamed audio is not
synchronized with the
television picture.
Many new televisions (such as HDTVs)
take a long time to process the video signal,
so they may delay the audio to maintain
synchronization.
• Try using another audio output jack (which may require a different type
of cable) on your television.
• Try using another electronic audio source. For example, if currently using
cable box, try the audio OUT on a television or vice-versa.
• Some electronic audio sources (such as televisions or A/V receivers) have
a built-in option to adjust the timing sequence of audio and video.
