Sureshot Dispensing Systems AC2-GP Manuel utilisateur

AC2-GP

Multi-Sweetener Dispenser

Operations Manual

D-19-090RevL

AC2-GP

Multi-Sweetener Dispenser

FEATURES

Easy to install –plug in, load, dispense

Easy refill and service

Accurate, preprogrammed, consistent portions

Drink Count Data available

Clean dispense –quick cutoff avoids messy

spills

Dispenses two products

Feet are movable to slide under neighboring

appliances

SureShot Technical Assistance Center

1-888-777-9990 or 902-865-9602

service@sureshotdispensing.com

parts@sureshotdispensing.com

www.sureshotdispensing.com

A.C. Dispensing Equipment Inc.

100 Dispensing Way

Lower Sackville, Nova Scotia

Canada B4C 4H2

TABLE OF CONTENTS

THE DISPENSER .............................................1

MAIN COMPONENTS ......................................1

Servicing and Warranty................................. 2

Inspect for Damage.......................................2

Reshipment...................................................2

Unpacking the Dispenser ..............................2

DISPENSER REQUIREMENTS .......................3

Safety Precautions........................................3

Electrical .......................................................3

Locating the Dispenser in Your Facility.........3

Repositioning Feet (Optional) .......................4

CLEANING .......................................................5

Recommended Cleaning Schedule............... 5

Exterior..........................................................5

Button Panel .................................................5

Catch Tray and Screen ................................. 6

Top and Transition Piece (FIP only)..............6

Inside Compartment......................................6

Dispense Tube..............................................6

Product Hoppers and Augers........................7

SET-UP.............................................................9

Power Cord ...................................................9

Language Setting..........................................9

OPERATING INSTRUCTIONS....................... 10

Button Panel –Disabling and Enabling....... 10

Opening the Dispenser Door....................... 10

Product Hoppers ......................................... 10

Removing Hoppers ..................................... 11

Loading Hoppers......................................... 11

Filling Hoppers with Product ....................... 12

Dispensing Product..................................... 13

STANDARD BUTTON PANEL LAYOUT ........ 13

LCD DISPLAY ................................................ 14

MAINTENANCE MODE .................................. 14

Drink Count Data ........................................ 15

Volume Adjust............................................. 15

PROGRAM MODE.......................................... 15

Target Adjust............................................... 16

Product........................................................ 16

Language.................................................... 16

Service........................................................ 16

FAULT CONDITION ....................................... 16

Hopper Jammed ......................................... 16

PROGRAMMING USING A FOB .................... 17

TROUBLESHOOTING.................................... 18

SERVICE ........................................................ 19

WIRING DIAGRAM......................................... 20

Warranty ......................................................... 23

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

AC2-GP

Dispenser may not be exactly as shown

MULTI-SWEETENER DISPENSER

OPERATIONS MANUAL

Important: Read this Manual now and retain it for future reference

THE DISPENSER

The SureShot Dispensing Systems® AC2-GP Multi-Sweetener Dispenser automatically

dispenses controlled portions of two dry products such as sugar and other alternative

products for use in coffee, milkshakes, hot chocolate, health drinks and other beverages.

The product is dispensed by touching selection buttons on the front of the dispenser.

The dispenser has been preconfigured to industry-standard defaults. Each button press

is pre-set independently to accurately dispense a specified amount of product using our

unique, state-of-the-art microprocessor technology. The products to dispense are

contained in product hoppers inside the dispenser. The auger style dispense system is

designed to work with dry products with similar consistency to sugar granules.

MAIN COMPONENTS

Program / Maintenance Mode Buttons

Program / Maintenance Mode

Adjustment Up

Adjustment Down

Panel Disable

LCD Display

Window

Button Panel

Infrared

Programming

Window

Program / Maintenance

Mode Buttons

Catch Tray and

Screen

Cup Guide

(optional)

Dispenser Top

Transition Piece

SPECIFICATIONS

Weight: 29.0 lbs/13.2 kg

(empty dispenser)

Dimensions (LxWxH): 17.75" x 4.0" x 24"

(without feet)

Dispenser height

varies with feet

selection

Hopper Capacity: Top Hopper

6.0 lbs/2.7 kg

(granular sugar)

Bottom Hopper

2.5 lbs/1.1 kg

(granular sugar)

Hoppers are made of food-grade plastic.

Positionable

Feet

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

Servicing and Warranty

Standard warranty is one year, on-site parts and labour.

Access to USA and Canada-wide Technical Service Network.

The Warranty (page 23) will be null and void if the dispenser is serviced by unqualified

personnel. Under warranty, service technicians must be approved and dispatched by the

SureShot Technical Assistance Center.

Contact the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602

for approval.

The customer is responsible for all costs not approved by SureShot Dispensing

Systems®.

Inspect for Damage

Note: Damages incurred during shipment are not the responsibility of SureShot

Dispensing Systems® and are not covered by Warranty.

If you haven’t already done so, inspect packaging material for damage. Note any damage

in detail.

Unpack the dispenser immediately following the directions below. Examine the dispenser

for damage. Report any damage to the transportation company and file a claim for

damages within 24 hours. Your immediate inspection and reporting protects you against

loss.

Notify SureShot Dispensing Systems® within 24 hours of any damage claims. No returns

will be accepted without prior approval. Obtain an authorized return number by contacting

the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602.

Reshipment

If packaging is not available, it may be purchased from the SureShot Parts Department

by calling 1-888-777-9990 or 902-865-9602.

Ensure pieces which may shift in transit, are secured using masking tape.

No returns will be accepted without prior approval. Obtain an authorized return number

by contacting the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-

9602.

Unpacking the Dispenser

1. Remove the dispenser from the packaging.

a. Open the box.

b. Remove the packing material.

c. Remove power cord and catch tray.

d. Carefully lift the dispenser out of the box and place it on the counter.

2. Prior to use, read this Operations Manual and store it for future reference.

3. Remove the plastic protective covering from the stainless steel exterior.

Hold the dispenser firmly at the top and peel in sections from top to bottom.

4. Remove the plastic protective covering from the catch tray screen.

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

DISPENSER REQUIREMENTS

Safety Precautions

Always plug the dispenser into an approved electrical outlet.

The dispenser includes a microcontroller and must be operated on grounded

electrical wiring at all times.

Unplug the dispenser from its electrical source before servicing.

Do not immerse the dispenser in water.

Observe all safety precautions with this dispenser that you would with any electrical

appliance.

The dispense auger is powered by a motor with a turning shaft. To avoid possible

injury or equipment damage, keep hands and objects clear of the auger and shaft

when equipment is plugged in.

Electrical

The power requirement is 120 V AC, 0.6 amp, single ph, 60 Hz.

The dispenser has a detachable, UL-approved 3-prong AC power cord which

attaches to the rear of the dispenser. This plug is designed to fit a receptacle with

provisions for a grounding pin.

Note: older dispensers have an in-line, external power supply which attaches to the

back of the unit using a screw-type locking connector. This type of power supply

must be kept away from water.

The dispenser includes a microcontroller and must be operated on grounded

electrical wiring at all times. Failure to do so will void the Warranty.

Locating the Dispenser in Your Facility

This dispenser is not suitable for outdoor use.

Place the dispenser where it will best serve your operation.

Place the dispenser at the appropriate serving height so that users of the dispenser

can operate the button panel and easily place and remove cups.

Do not place the dispenser too close to a source of heat or moisture.

The dispenser must be placed on a level surface.

Counters, platforms or shelves should be strong enough to support the dispenser

and a full product load. The empty dispenser weighs 29 lbs/13.2 kg. With sugar

loaded in both product hoppers, the dispenser weighs 37.5 lbs/17 kg.

Apply appropriate sticker (if supplied) to front of door above button panel for products

to be dispensed. Ensure surface is clean. Cleaning with isopropyl alcohol is

recommended.

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

Repositioning Feet (Optional)

The dispenser is shipped with the feet installed at the

back and front of the dispenser base. To facilitate

positioning of the dispenser next to other appliances,

the feet may be repositioned to provide clearance for

adjacent appliances.

1. Determine which feet need repositioning.

2. Remove the two (2) screws securing the foot to

be moved. Retain the screws.

3. Move the foot to the next set of holes.

4. Reattach the foot, using the screws removed in

step 2.

5. Repeat as required.

Note: Storage of Sugar and Other Products

Ensure that sugar and other product supplies are stored in a

sealed container away from moisture to prevent product

clumping. Clumps should not be added to hopper.

Step 2.

Step 4.

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

CLEANING

Clean and dry the dispenser thoroughly, following all instructions, before first use.

Air drying completely is required to prevent clumping of products.

Do not use any abrasive materials or cleaners on the dispenser.

The dispenser must not be cleaned by water jet.

Do not spray any liquid or cleaners in or around the dispense tip area or inside the

dispenser. Liquid could damage electrical components of the dispenser.

Recommended Cleaning Schedule

Equipment

Procedure

Frequency

Exterior

See page 5

Daily

Button Panel

See page 5

Catch Tray and Screen

See page 6

Top and Transition Piece

(Fill-in-Place models only)

See page 6

Every week

Inside Compartment

See page 6

Dispense Tube

See page 6

Product Hoppers and Augers

See page 7

Exterior

1. Wipe exterior surfaces using a soft cloth dampened with warm, clean, soapy water.

A stainless steel cleaner is recommended. Use on stainless steel surfaces only.

Note: Do not allow stainless steel cleaner to come in contact with the plastic button

panel.

Button Panel

1. Disable button panel.

a. Press and hold the Panel Disable button on the button panel until two beeps

are heard. Lights on the button panel will flash in sequence.

2. Wipe the panel with a soft cloth dampened with warm, clean, soapy water.

3. Rinse with a soft cloth dampened with warm, clean water.

4. Enable button panel to return to regular button panel operation.

a. Press and hold the Panel Disable button on the button panel for several

seconds until several beeps are heard.

Note: Button panel will enable automatically after 3 minutes of being disabled.

AC2-GP Multi-Sweetener Dispenser •SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602

Catch Tray and Screen

1. Remove the catch tray and screen by tilting

the front of the catch tray up towards the

dispenser and then pulling it away.

2. Rinse thoroughly with warm, clean water.

3. Wash in hot water with a good quality cleaner

at a water temperature between 140 °F/60 °C

and 170 °F/77 °C. Wash thoroughly to reach

all corners and crevices.

If a dishwasher is available, the items may be

cleaned on the full wash cycle.

4. Rinse well with warm, clean water.

5. Air dry thoroughly.

6. Insert the screen into the catch tray.

7. Replace the catch tray and screen by tilting the front of the catch tray up towards the

dispenser and then pushing it under the front edge of the dispenser. Set down.

Top and Transition Piece (Fill-in-Place models only)

1. Remove the top by lifting it up and off the dispenser.

2. Remove the transition piece by lifting it up and off the dispenser.

3. Rinse the top and transition piece thoroughly with warm, clean water.

4. Wash in hot water with a good quality cleaner at a water temperature between 140

°F/60 °C and 170 °F/77 °C. Wash thoroughly to reach all corners and crevices.

If a dishwasher is available, the items may be cleaned on the full wash cycle.

5. Rinse well with warm, clean water.

6. Air dry thoroughly.

7. Reinstall the top and transition piece on the dispenser.

Inside Compartment

1. Unplug the dispenser.

2. Wipe dispenser interior using a soft cloth dampened with warm, clean, soapy water.

3. Dry thoroughly.

4. Plug in the dispenser.

Dispense Tube

Clean, sanitize and dry tubes thoroughly. Store spare tubes provided for future use.

1. Disable button panel.

a. Press and hold the Panel Disable button on the button panel for 3 seconds

until beeps are heard. Lights on the button panel will flash in sequence.

2. Remove hopper. (Recommended to avoid spillage into dispenser.)

a. Open the dispenser door. Grasp door on the top right corner and swing out until

the door is opened fully (180°).

b. Remove tubes from guide plate.

c. Lift the hopper up slightly and pull it out of the dispenser.

3. Pull tubes from barbed fitting on the hopper.

4. Rinse thoroughly with warm, clean water.

5. Wash in hot water with a good quality cleaner at a water temperature between 140

°F/60 °C and 170 °F/77 °C.

If a dishwasher is available, the items may be cleaned on the full wash cycle. Ensure

tubes are upright to allow a thorough clean and drain.

6. Rinse well with warm, clean water.

7. Air dry thoroughly.

8. Reinstall tubes by sliding tube onto barbed fitting on the hopper.

Steps 1 and 7. Catch Tray and Screen

Back edge

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