SureCall Force5 Inline Manuel utilisateur

Five-Band Wireless

Adjustable Signal Booster / Kit

Force-5™ Booster, Force-5

Omni Kit, Force-5 Panel Kits

(FORCE-5)

User Guide

INTRODUCTION

THEORY OF OPERATION 2

SURECALL FORCE-5 PACKAGES 3

FORCE-5 BOOSTER HARDWARE 5

INSTALLATION

SITE SELECTION 6

INSTALLATION INSTRUCTIONS 7

LEDS12

AUTOMATIC SHUTDOWN 13

TROUBLESHOOTING

FREQUENTLY ASKED QUE

STIONS 16

OBTAINING TECHNICAL

SUPPORT 16

WARRANTY

SPECIFICATIONS

SAFETY INFORMATION

INTRODUCTION

SureCall Force-5 Cellphone-Mate, Inc. Page 2

Introduction

Congratulations on purchasing the SureCall Force-5, the finest cellular signal

booster available!

SureCall adjustable cellular signal boosters and kits from Cellphone-Mate remove

frustrations over dropped calls, limited range, and slow data rates by amplifying incoming

and outgoing cellular signals in buildings, offices, and homes. The Force-5 is designed

with leading-edge technologies to detect and amplify weak incoming signals your cellular

device would otherwise miss and to broadcast a significantly stronger signal back to the

cell tower.

This guide contains all the information you need to get your SureCall Force-5 booster

system up and running.

Theory of Operation

The SureCall Force-5 is a high-quality bidirectional signal booster that boosts cellular

signals for areas prone to weak or shadowed cellular coverage.

The Force-5 works with two antennas

xAn inside antenna that communicates with your cell phone.

xAn outside antenna that communicates with the cell tower.

Signals sent from a cell tower are received by the outside antenna, amplified by the

booster and then sent to your phone via the inside antenna.

When your phone transmits, the signal is sent to the inside antenna, and then sent to

the cell tower via the outside antenna.

Some cell signal is required for the Force-5 to enhance cellular signal coverage. The

weakest cell signal for the Force-5 to work is low -100dBm to high -90dBm. dBm is an

abbreviation for the power ratio in decibels of the radio power per one milliwatt.

To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and

press Call. In the top-left corner, a number appears instead of bars.

For Android devices, you can download several apps to measure exact signal

strength. Look up check real signal strength to find a cell signal measurement app.

INTRODUCTION

SureCall Force-5 Cellphone-Mate, Inc. Page 3

SureCall Force-5 Packages

Force-5 - Antenna Kitting Information

Table 1. Force-5

Component

Product

Number

(Description)

Gain/Loss

Notes

LTE-A

LTE-V

800

MHz

1900

MHz

1700 MHz\

2100 MHz

Outdoor

Antennas*

CM288W

3 dBi

4 dBi

4 dBi\4 dBi

CM288W-L 5 dBi 5 dBi 6 dBi 8 dBi 8 dBi\8 dBi

CM230W 10 dBi 10 dBi 10 dBi 10 dBi 10 dBi\10 dBi

CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi

Outdoor

Cable*

CM400-

65NN

(65 feet)

3.74 dB 3.74 dB 3.89 dB 5.43 dB 5.11 dB\5.75 dB 65 feet or

longer

Indoor

Antennas*

CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi

CM222W 3 dBi 3 dBi 3 dBi 6 dBi 6 dBi\6 dBi

Indoor Cable*

CM400-40NN

(40 feet)

2.53dB

2.63dB

3.57dB

3.36 dB\3.77 dB

40 feet or

longer

* All equivalent antennas and cables are suitable for use with the Force-5 booster.

Table 2. Dual Indoor Antenna Kit

Component

Product Number (Description)

Quantity

Notes

Outdoor Antennas* CM230W 1 pcs

CM248W 1 pcs

Outdoor Cable* CM400-65NN (65 feet) 1 pcs 65 feet or longer

Indoor Cable* CM400-20NN (20 feet) 1 pcs 20 feet or longer

Splitter

CM-WS-2

1 pcs

Cable After Splitting* CM400-40NN (40 feet) 2 pcs 40 feet or longer

Indoor Antenna* CM248W 2 pcs

* All equivalent antennas and cables are suitable for use with the Force-5 booster.

INTRODUCTION

SureCall Force-5 Cellphone-Mate, Inc. Page 4

Table 3. Four Indoor Antenna Kit

Component

Product Number ( Description)

Quantity

Notes

Outdoor Antennas*

CM230W

1 pcs

CM248W 1 pcs

Outdoor Cable*

CM400-65NN (65 feet)

1 pcs

65 feet or longer

Indoor Cable*

CM400-20NN (20 feet)

1 pcs

20 feet or longer

Splitter

CM-WS-4

1 pcs

Cable After Splitting CM400-40NN (40 feet) 4 pcs 40 feet or longer

Indoor Antenna*

CM248W

4 pcs

* All equivalent antennas and cables are suitable for use with the Force-5 booster.

Note: Multiple indoor antenna kit is also an option.

Note: For the signal booster to work, the following items are required:

xOutside antenna

xCable for connecting the outside antenna to the booster

xSignal booster

xInside antenna

xCable for connecting the inside antenna to the booster

xPower supply

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by

FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modifications not expressly approved by Cellphone-Mate could void the

user’s authority to operate the equipment.

INTRODUCTION

SureCall Force-5 Cellphone-Mate, Inc. Page 5

Force-5 Booster Hardware

The following figure shows the key hardware components on the SureCall Force-5

cellular signal booster. Refer to this figure as you install your SureCall Force-5

components.

Five Warning LEDs

Outside Antenna Connector

(not shown)

Inside Antenna

Connector

Four Banks of DIP Switches

(left to

right):

•

LTE-707 (Verizon, 64dB-34dB)

•

LTE-781 (AT&T, 64dB-34dB)

•

Celllular-800 (65dB-35dB)

•

PCS-1900 (72-42 dB)

•

AWS-2100 (64-34dB)

Power LED

ON/OFF Switch

INSTALLATION

SureCall Force-5 Cellphone-Mate, Inc. Page 6

Installation

Unpack all package contents and check for damage. For missing or damaged

items, contact your reseller. Keep the carton and packing material to store the

product or if you need to return it.

Site Selection

For optimum performance, select a location for your booster that

xProvides the best signal strength possible. To measure your existing cell

signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-

left corner, a number appears instead of bars. For Android devices, you

can download several apps to measure exact signal strength. Look up

“check real signal strength“ to find a cell signal measurement app.

xAvoids areas where wireless signals can be blocked or reflected by

buildings, walls, trees, hills, and other terrain features. This can result in

low signal strength.

xIs not close to energy-efficient windows, which can affect signal

penetration into a home or off

Note: The cell phone tower site in relation to the location where you install your

booster also determines signal strength. Although cell phone providers try to pla

towers for maximum coverage, local ordinances and terrain features can restr

tower locations, which can limit signal strength at your lo

ation.

INSTALLATION

SureCall Force-5 Cellphone-Mate, Inc. Page 7

Installation Instructions

The Force-5 signal booster is suited for installation in a building or home.

Step 1. Connect the Outside Antenna

1. Mount the fiberglass antenna in an outside mounting location that:

xHas at least a 12-inch radius clear of obstructions and other radiating

elements.

xIs at least 75 feet in a straight line from the inside antenna when used in

an area prone to weak cellular signals and operating the booster at full 65

dB gain.

xIs not co-located or operating with any other antenna or booster.

FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (hand-held) stations

operating in the 1710 – 1755 MHz band are limited 1 Watt EIRP. Fixed stations

operating in this band are limited to a maximum antenna height of 10 meters above

ground. Mobile and portable stations operating in this band must employ a means for

limiting power to the minimum necessary for successful communications.

2. Using the CM400 cable, connect the outside antenna to the booster connector

marked OUTSIDE (see page 5).

3. Hand tighten the connection.

Step 2. Connect the Inside Antenna

1. Mount the inside antenna:

xOmnidirectional dome antenna: mount the antenna on the ceiling in a

central location where you want reception.

xPanel antenna: install the antenna

INSTALLATION

SureCall Force-5 Cellphone-Mate, Inc. Page 8

IMPORTANT: A minimum separation distance of 30 vertical feet is necessary

between the outside and inside antennas. If the inside coverage is not sufficient, you

may need as much as 80 feet of separation. See the following table.

xUse directional flat-panel antennas for long, narrow spaces. Mount them

as close as possible to the center of the wall at one end of long narrow

space.

xUse omnidirectional dome antennas for square spaces favorable to using

a central antenna. Mount them in the ceiling, as close to the center of the

desired coverage area as possible, with the domed side pointing down

2. Using the CM400 cable, connect the inside antenna to the booster connector

marked INSIDE (see page 5).

3. Hand tighten the connection.

To Use This Much Booster Gain...

Allow This Much Separation...

40 dB

5 – 10 feet

45 dB

15 – 20 feet

50 dB

50 - 55 feet

55 dB

55 – 65 feet

65 dB

70 – 80 feet

INSTALLATION

SureCall Force-5 Cellphone-Mate, Inc. Page 9

Step 3. Mount the Booster (Optional)

1. Select a location for your booster.

2. Attach the supplied mounting kit to the booster using the supplied screws.

Tighten the screws with a screwdriver until snug, then add a ¼-to-1/2 turn. Do

not over tighten.

3. Orient the signal booster so the LEDs and DIP switches face away from the

wall and the LEDs are seen easily. Then mount the signal booster to the wall

using appropriate screws and/or wall anchors.

4. Connect the outdoor antenna cable to the Outdoor Antenna port on the

booster.

5. Connect the indoor antenna cable to the Indoor Antenna port on the booster.

6. Verify that all cable connections are snug, and that the outdoor and indoor

antennas are connected to the proper jacks.

Step 4. Connect to AC Power

1. Connect the AC power cord to the booster (see page 5).

2. Connect the plug on the other end to a 110V AC power outlet. Be sure all

connections to the booster are tight and secure.

xThe booster turns on automatically.

xThe Power LED goes ON to show that the booster is ready for use (see

page 5).

xThe Alert LEDs flash up to 15 seconds on each band to show the band is

activated (see page 5).

The booster is rated for 5-20V input voltage. DO NOT use the booster with a

higher voltage power supply. This can damage the booster and/or cause

personal injury.

INSTALLATION

SureCall Force-5 Cellphone-Mate, Inc. Page 10

Step 5. Configure Switch Settings

Facing the front of your booster, find 4 banks of dual in-line package (DIP) switches

(see page 5). These switches let you attenuate the dB gain manually for uplink and

downlink channels.

xBank 1 controls LTE amplification in the building:

oThe switches marked LTE 707 control uplink amplification for

Verizon.

oThe switches marked LTE-781 control uplink amplification for

AT&T.

oThe switches between LTE 707 and LTE-781 control downlink

amplification for both Verizon and AT&T.

xBank 2 controls Cellular amplification in the building.

xBank 3 controls PCS amplification in the building.

xBank 4 controls AWS amplification in the building.

The DIP switches in each bank correspond to the following dB gain values:

Switch 1

Switch 2

Switch 3

Switch 4

Switch 5

1 dB

2 dB

4 dB

8 dB

16 dB

For maximum gain on all channels, your booster ships with all DIP switches turned

ON. This setting should always be your starting point when installing or reinstalling

the booster. To change it, move the DIP switches to the ON or OFF position.

xMoving a switch down (away from the LEDs) turns OFF the switch and

increases booster gain for the selected channel.

xMoving a switch up (toward the LEDs) turns ON the switch and

decreases booster gain for the selected channel.

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