SureCall Flare Manuel utilisateur

Flare™/ Flare-C™User Guide

Cellular signal booster kit with combined

booster and indoor antenna

• Flare Omni kit for voice & 4G data (US)

• Flare Yagi kit for voice & 4G data (CANADA)

• Flare-C Yagi kit for voice & text signal (CANADA)

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

Introduction

Thank you for purchasing SureCall’s Flare cellular signal booster kit. SureCall’s Flare was specically designed to

eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in

homes and oces.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: [email protected]

Or, chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday

Watch installation,

optimization and

troubleshooting

techniques on our

SureCall YouTube

channel

@SureCall Stay up to date

with all things

SureCall

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

Table of Contents

TABLE OF CONTENTS

How it works .................................................................................................................................... 4

PACKAGE CONTENTS ........................................................................................................................ 5

BEFORE INSTALLATION ..................................................................................................................... 6

Installation Overview........................................................................................................................ 6

FLARE INSTALLATION ........................................................................................................................ 6

Step 1. Find the Area With the Strongest Signal ............................................................................ 6

Step 2. Install the Outside Antenna................................................................................................. 7

Step 3. Place the Booster ............................................................................................................... 9

Step 4: Connect to Power ............................................................................................................... 9

Step 5: Enjoy Boosted Signal.......................................................................................................... 9

IF YOU WANT TO IMPROVE PERFORMANCE ................................................................................ 10

LED INDICATORS .............................................................................................................................. 10

TROUBLESHOOTING........................................................................................................................ 10

FLARE SPECIFICATIONS .................................................................................................................. 11

Kitting Information ......................................................................................................................... 12

FCC & IC INFORMATION................................................................................................................... 14

WARRANTY ....................................................................................................................................... 15

Three-Year Product Warranty ........................................................................................................ 15

Limitations of Warranty, Damages and Liability ........................................................................... 15

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

How It Works

How it works

1. An outside antenna collects signal from the cell tower.

2. The outside antenna sends the signal to the booster through coax cable.

3. The booster amplies the cell signal and rebroadcasts the signal indoors to all mobile devices within range.

4. The booster amplies outgoing cell signal back to the tower.

minimum 25

ft. separation

Cable Power Supply

Booster

Outside Omni Antenna (a)

Outside Yagi Antenna (b)

How the SureCall Flare Booster Works

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 5

Package Contents

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

1. Flare Cellular Booster 3. Indoor Cable (50 ft.)

4. Outside Antenna Options:

PACKAGE CONTENTS

Unpack all package contents. For missing or damaged items, contact your reseller.

Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________#

Purchase Date: __________________________________________________________

Keep the carton and packing material to store the product in case you need to return. Your Flare signal booster

package includes the following items:

1. SureCall Flare signal booster

2. Power supply

3. Cable for connecting the outside antenna to the signal booster

4. One outside antenna (either omni or Yagi antenna)

2. Power Supply

4b. Outside Yagi Antenna4a. Outside Omni Antenna OR

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

BEFORE INSTALLATION

1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be

needed to optimize performance.

2. Your planned location for the booster (central to where signal is needed) should be near an existing electrical outlet.

3. Ensure adequate separation between the planned locations of the booster and outside antenna (at least 30 ft.).

4. Ensure sucient cable length between the outside antenna location and booster location. The length of the

provided cable is 50 ft.

Installation Overview

Step 1. Find the outside area with the strongest signal.

Step 2. Install the outside antenna

Step 3. Place the Flare on a table or desktop, center of the area where signal is needed.

Step 4. Connect the booster to an AC power source.

FLARE INSTALLATION

Step 1. Find the Area With the Strongest Signal

Finding Your Strongest Cellular Signal

Using your phone, identify the outside location with the strongest signal. Generally, this is found on the side facing

your nearest cell tower and as high as possible.

For specic dB signal measurements, use the methods below. Note that dB measurements appear as a negative

number where the closer to 0, the stronger the signal (eg. -100 dB would be considered a weak signal while -65 dB

a strong signal).

• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of

bars.

• Android devices:

download the app

“Network Signal Info” in

the Google Play store.

Note that Bars are not always

a reliable measure of signal.

The best way to conrm

signal coverage is the ability

to place and hold a call.

Before Installation

Signal Strength

Excellent

-50 dB

-60 dB

-70 dB

-80 dB

-90 dB

-100 dB

GoodPoor

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Step 2. Install the Outside Antenna

After identifying the area of strongest signal, choose the surface where you will mount the outside antenna.

Using the provided hardware, mount the outside antenna at the highest possible elevation, allowing a minimum

separation of 25 feet from the planned location of the booster.

Once the outside antenna is secured, connect one end of the provided cable to the outside antenna and tighten the

connection.

Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.

Option A: Omni Antenna

The omni antenna is omni-directional, which receives and sends signals in a 360º radius.

The provided hardware allow for either a surface mount or pole-mount.

Mount antenna to a vertical surface:

1. Using vertical plate of bracket, mark position of desired placement. The omni

antenna should be mounted in an upright position (See “Omni Outside Antenna Install

Illustration” on page 7)

2. Unscrew nut from end of stucco screw and remove it along with lock washer and

regular washer.

3. Place vertical plate into desired location and tap the screws, head rst, along with

sleeve, into stucco 1/2 to 5/8 inches deep into place.

4. In this order, place washer, lock washer and nut on each screw and tighten until

secure. When tightening screw, sleeve will expand to secure plate.

5. Remove screws from antenna base and use to secure antenna onto horizontal plate.

6. Connect antenna to one end of the provided RG6 cable and tighten the connection. Run the cable along route

to planned location of your booster.

Note: Alternate screws may be required for diering surfaces such as wood or concrete.

Installation

Pole-mount hardware

Omni antenna with

surface mount hardware

Cable

Planned

Booster

Location

Outside

Antenna

minimum 25 ft. separation

Nuts &

Washers

L-Bracket

Cable

Anchors /

Sleeves

Screws

Omni Outside Antenna Install Illustration

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

Option B: Outside Yagi Antenna

Before installing a Yagi, or directional antenna, note that the antenna

should be mounted on a pole or pipe (not provided), at the highest possible

location and mounted horizontally, aimed in the direction of your nearest

cell tower. To nd the location of your carrier’s closest cell tower, go to

www.antennasearch.com.

Ensure that the mounting area has at least a 12-inch radius clear of

obstructions and other radiating elements and orient the antenna with the

drip hole at the bottom.

Once you have identied your install location, assemble the u-bolt, bracket,

nuts and washers onto a pole or pipe (not provided) as shown in the

illustration. Keep the connections loose enough to allow the antenna to

rotate until the optimum direction is found.

Once the outside antenna is secured to a pipe or pole, connect antenna

to one end of the provided RG6 cable and tighten the connection. Run the

cable along route to planned location of your booster.

Installation

Outside Antenna Assembly

Nut

Washer U-bolt

Bracket

Drip Hole

RG6 Cable

Cable

Planned

Booster

Location

Outside

Antenna

min

mum

5 f

sep

rat

Omni Yagi Antenna Install Illustration

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 9

Installation

Step 3. Place the Booster

Place the booster in a central location where signal is needed and at least 25 ft. from the outdoor antenna location.

When placing the booster, note that further separation between the booster and outside antenna will increase

booster performance. Connect the open end of the RG6 cable from the outside antenna to the booster and tighten

connection.

Please note that the performance and range of your

booster depends on three factors:

1. Signal strength at the location of the outside antenna.

2. Interior building materials between the booster and

your mobile device.

3. Distance between the outside antenna and booster

(while at least 25 ft. separation is recommended,

further separation will increase performance).

Note: Fixed stations operating in the 1710-1755 MHz bands are limited

to a maximum antenna height of 10 meters above ground.

This booster should not be used near open re or ame. Storage

and transportation: Store and place in non-extreme room-

temperature and dry environment.

Step 4: Connect to Power

Once the booster and outside antenna are connected

and in place, connect the power cord to the signal

booster and plug into a power outlet.

Note: This booster is rated for 5-15V input voltage. DO NOT use the

booster with a higher voltage power supply. This can damage

the booster, cause personal injury, and void your warranty.

Step 5: Enjoy Boosted Signal

Place a call in the room where the booster is located to

conrm that your phone is receiving a boosted signal.

Remember: Bars are not always a reliable measure of

signal. The best way to conrm signal coverage is the

ability to place and hold a call.

Placing Booster and connecting cable

Connecting the Power Supply

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

IF YOU WANT TO IMPROVE PERFORMANCE

• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher

is usually better.

• Increase the distance between the booster and outside antenna.

• If using an omni outside antenna, upgrade to a directional yagi antenna that can be aimed toward your closest

tower.

Please Note: Changes or modications not expressly approved by SureCall could void user’s authority to operate the equipment.

LED INDICATORS

LED

Position

LED

Color

LED

Condition

Indication

Left Yellow Flashing Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.

Right Yellow Flashing Automatic Gain Control (AGC) is preventing oscillation.

If this happens: Increase separation between outside antenna and booster to optimize

performance.

Left Red Flashing The booster is receiving too strong of a signal which could cause the booster to automatically

turn o.

If this happens, relocate the outside antenna to a location where the signal is weaker. If using a

Yagi outside antenna, turn in small increments away from cell tower until Red ashing stops.

Right Red /

Yellow

Alternately

Flashing

Booster function has shut o to prevent oscillation.

If this happens: Increased separation between the outside antenna and Flare booster is needed to

continue proper operation.

Booster LED Diagram

Left LED Right LED

Power LED

TROUBLESHOOTING

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

LED Indicators & Troubleshooting

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