Supra KeyAdvantage Manuel utilisateur

KeyAdvantage System

User Manual

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Document number/revision: 10092796P1-07 REV D (October 2015).

Disclaimer The information in this document is subject to change without notice. United Technologies

Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specically

disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,

directly or indirectly, of the use or application of any of the contents of this document. For the latest

documentation, contact Supra or visit us online at www.keyadvantage.com.

This publication may contain examples of screen captures and reports used in daily operations.

Examples may include ctitious names of individuals and companies. Any similarity to names and

address of actual businesses or persons is entirely coincidental.

Trademarks and

patents

Supra is a registered trademark of United Technologies Corporation.

Other trade names used in this document may be trademarks or registered trademarks of the

manufacturers or vendors of the respective products.

Software License

Agreement

Important: This end-user license agreement (“Agreement”) is a legal agreement between

UTC Fire & Security and You. Read the following terms and conditions carefully before installing

or using this Software. This agreement provides a license from UTC Fire & Security to use the

Software. It also contains warranty information, disclaimers, and liability limitations. Installing and/

or using the Software conrms Your agreement to be bound by these terms and conditions. If

You do not agree with these terms and conditions, do not install or use the Software or, if already

installed, immediately cease all use of the Software and promptly uninstall all components of the

Software.

1. Denitions. The following denitions apply to this document:

a. “UTC Fire & Security”, with respect to title to or warranty of the Software, means

UTC Fire & Security Americas Corporation, Inc., a Connecticut corporation.

b. “Software” means the executable software or rmware programs and accompanying

documentation installed on the UTC Fire & Security products, plus any upgrades, modied

versions, updates, additions, and copies of the software furnished to Customer during the

term of the license granted herein.

c. “Documentation” means all associated media, printed materials, and electronic

documentation accompanying the Software.

d. “Licensed Product” means the Software and Documentation.

e. “Customer” means the person or organization, or parent or subsidiary thereof, who uses

the Software for its intended purposes, and excludes distributors, authorized resellers,

value-added resellers and original equipment manufacturers. Customer may be referred to

as You or Your, whether an individual or a business entity of any kinds.

f. “Machine” means the computer, workstation, terminal, or other hardware product on which

the Software is installed.

2. License. All rights to and in the Licensed Product, including, but not limited to, copyrights,

patents, trademarks, and trade secrets, belong to UTC Fire & Security, and UTC Fire & Security

retains title to each copy of the Software. You agree that UTC Fire & Security at any time,

upon reasonable notice, may audit Your use of the Software for compliance with the terms

and conditions of this Agreement. Subject to the terms and conditions of this Agreement,

UTC Fire & Security grants You a nonexclusive license to use the Software, but only in the country

where acquired, provided that You agree to the following:

You may:

a. install and use the Software on a single Machine at one time, unless You have purchased

additional copies of the Software, in which case You may install the software on the

number of Machines for which You have purchased copies of the Software;

b. use the original copy of the Software provided to You for backup purposes.

You may not:

a. transfer or distribute the Licensed Product to others, in electronic format or otherwise, and

this Agreement shall automatically terminate in the event of such a transfer or distribution;

b. use the Software over a computer network;

c. sell, rent, lease, or sublicense the Software;

d. copy or modify the Licensed Product for any purpose, including for backup purposes.

3. Term. This Agreement is effective until terminated. You may terminate this Agreement by

uninstalling all components of the Software from all Machines and returning the Software to

UTC Fire & Security. UTC Fire & Security may terminate this Agreement if You breach any of these

terms and conditions. Upon termination of this Agreement for any reason, You agree to uninstall all

components of the Software and return the Licensed Product to UTC Fire & Security. All provisions

of this Agreement relating to (i) disclaimer of warranties; (ii) limitations on liability, remedies,

and damages; and (iii) UTC Fire & Security’s proprietary rights, shall survive termination of this

Agreement.

4. Object code. The Software is delivered in object code only. You may not alter, merge, modify,

adapt, or translate the Software, nor decompile, disassemble, reverse-engineer, or otherwise

reduce the Software to a human-perceivable form, nor create derivative works or programs based

on the Software.

5. Limited warranty. UTC Fire & Security warrants that for one (1) year from the date of delivery of

the Licensed Product (Software Warranty Period), the functions contained in the Software will be t

for their intended purpose as described in the applicable Documentation from UTC Fire & Security,

and will conform in all material respects to the specications stated in such Documentation.

UTC Fire & Security does not warrant that the operation of the Software will be uninterrupted or

error-free. UTC Fire & Security does warrant that the media on which the Software is furnished

will be free from defects in materials and workmanship under normal use for a period of thirty

(30) days from the date of delivery (Media Warranty Period). Except as specically provided

therein, any other software and any hardware furnished with or accompanying the Software is not

warranted by UTC Fire & Security.

Your exclusive remedy under this limited warranty for nonconforming Software shall be repair or

replacement of the Software, at the sole discretion of UTC Fire & Security. To obtain a repair or

replacement of nonconforming Software, contact UTC Fire & Security Customer Service toll-free at

1-866-259-8077 or online at www.keyadvantage.com during the Software warranty period.

Except as expressly provided above, the licensed product is provided “as is” without warranty

of any kind, either expressed or implied, including, but not limited to, implied warranties of

merchantability or tness for a particular purpose and, except as expressly provided above, You

assume the entire risk as to the quality and performance of the licensed product.

6. Limitation of liability. UTC Fire & Security’s sole obligation or liability under this agreement

is the repair or replacement of nonconforming software and/or defective media according to

the limited warranty above. In no event will UTC Fire & Security be liable for damages, whether

consequential, incidental, or indirect, nor for loss of data, loss of prots, or lost savings, arising

from use or inability to use the software or documentation (or any hardware furnished with the

software), even if UTC Fire & Security has been advised of the possibility of such damages, nor for

any claim by any third party.

7. General. Any materials provided to You by UTC Fire & Security shall not be exported or

reexported in violation of any export provisions of the USA or any other applicable jurisdiction. Any

attempt to sublicense, assign, or transfer any of the rights, duties, or obligations hereunder shall

be void. This Agreement shall be governed by and interpreted under the laws of the State of New

York, United States of America, without regard to conicts of law provisions. You hereby consent

to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon,

to resolve any disputes arising under or in connection with this Agreement, with venue in Portland,

Oregon.

iii

8. Restricted rights legend. The Licensed Product is provided with RESTRICTED RIGHTS.

In the event the United States Government or an agency thereof is granted a license, the

following additional terms apply: Restricted Computer Software, as dened in the Commercial

Computer Software–Restricted Rights clause at Federal Acquisition Regulations 52.227-19, and

the restrictions as provided in subparagraphs (c)(1) and (c)(2) thereof; and as applicable, the

Government’s rights to use, modify, reproduce, release, perform, display, or disclose the Software

also are restricted as provided by paragraphs (b)(2) and (b)(3) of the Rights in Noncommercial

Technical Data and Computer Software–Small Business Innovative Research (SBIR) Program

clause at DFARS 252.227-7018.

9. Acknowledgment. You acknowledge that You have read and understand this agreement

and agree to be bound by its terms. You further agree that this agreement is the complete and

exclusive statement of the agreement between You and UTC Fire & Security, and supersedes any

proposal or prior agreement, oral or written, and any other communication relating to the subject

matter of this agreement.

Intended use Use this product only for the purpose it was designed for. For the latest product information,

contact Supra or visit us online at www.keyadvantage.com.

FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a residential environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instruction manual, may cause harmful interference to radio

communications.

Changes or modications not expressly approved by the party responsible for compliance could

void the user’s authority to operate the equipment.

EMC Directive The European Union directive on electromagnetic compatibility (2004/108/EC) requires non-

European manufacturers to designate an authorized representative in the Community.

Our European representative is UTC Fire & Security B.V., Kelvinstraat 7, 6003 DH Weert,

Nederland.

The European directive Waste Electrical and Electronic Equipment (WEEE) aims to minimize

the impact of electrical and electronic equipment waste on the environment and human health.

For proper treatment, recovery, and recycling, return the equipment marked with this symbol to

your local supplier upon the purchase of equivalent new equipment, or dispose of it in designated

collection points.

Regulatory

Table of Contents

Preface................................................................................................................................ 1

Safety terms and symbols ............................................................................................ 1

Chapter 1. Introduction ....................................................................................2

KeyAdvantage Overview .................................................................................................. 2

KeyAdvantage System Controls ...................................................................................... 3

Software Controls ......................................................................................................... 3

KeyPad Controls........................................................................................................... 3

KeyBox Controls........................................................................................................... 5

The KeyPad ........................................................................................................................ 6

Physical Characteristics................................................................................................ 6

KeyPad User Interface.................................................................................................. 7

KeyPad Navigation ....................................................................................................... 7

Audio Feedback............................................................................................................ 8

Visual Feedback ........................................................................................................... 8

User Operations............................................................................................................ 8

Programming the KeyPad........................................................................................... 11

The KeyBox ...................................................................................................................... 13

Physical Characteristics.............................................................................................. 13

Programming the KeyBox........................................................................................... 14

User Operations.......................................................................................................... 15

The KeyTag....................................................................................................................... 18

Physical Characteristics.............................................................................................. 18

KeyTag Programming ................................................................................................. 18

The KeyCaddy.................................................................................................................. 19

The Programming Base................................................................................................... 20

Physical Characteristics.............................................................................................. 20

Visual Feedback—LEDs............................................................................................. 20

User Operations.......................................................................................................... 21

Software Overview........................................................................................................... 22

System Users ............................................................................................................. 22

User and Product Status............................................................................................. 24

Importing KeyAdvantage Inventory Files.................................................................... 25

Entering Vehicle Information....................................................................................... 25

Assigning KeyTags ..................................................................................................... 26

Maintaining the KeyAdvantage Database................................................................... 26

System Conguration ................................................................................................. 26

KeyAdvantage Reports............................................................................................... 27

Assignment Reports ................................................................................................... 28

Reconciliation Reports................................................................................................ 28

Inventory Reports ....................................................................................................... 28

Conguration Reports................................................................................................. 29

History Reports........................................................................................................... 29

Scheduling Reports .................................................................................................... 30

Chapter 2. Getting Started .............................................................................32

Logging on to KeyAdvantage.........................................................................................32

KeyAdvantage Software Toolbars..................................................................................33

Importing KeyAdvantage Inventory ...............................................................................34

Creating Key Holder Groups...........................................................................................34

Creating Users and Key Holders....................................................................................35

Assigning Key Holders to Groups .................................................................................38

Assigning KeyPads to Key Holders...............................................................................39

Viewing Change History..................................................................................................40

Entering Vehicle Information ..........................................................................................41

Importing Vehicle Information ........................................................................................42

Assigning KeyTags to Vehicles ......................................................................................43

Unassigning KeyTags from Vehicles .............................................................................44

Chapter 3. Using KeyPads and KeyBoxes ...................................................46

Checking Out KeyPads ...................................................................................................46

Checking In KeyPads ......................................................................................................47

Modifying KeyPads..........................................................................................................47

Diagnosing KeyPads .......................................................................................................48

Flashing KeyPads............................................................................................................51

Importing rmware......................................................................................................51

Flashing KeyPads.......................................................................................................51

Modifying KeyBoxes........................................................................................................52

Programming KeyBoxes .................................................................................................53

Reading KeyBoxes ..........................................................................................................53

Diagnosing KeyBoxes.....................................................................................................54

Chapter 4. Reports..........................................................................................58

Scheduling Reports for Automatic Distribution ...........................................................58

Chapter 5. Database Maintenance.................................................................60

Backing Up KeyAdvantage Data ....................................................................................60

Archiving KeyAdvantage Data........................................................................................61

Unarchiving KeyAdvantage Data ...................................................................................62

Purging Vehicle Inventory Data ......................................................................................63

Restoring the Entire Database........................................................................................64

Appendix A. Troubleshooting ...........................................................................66

Device Programming Errors ...........................................................................................66

Device Diagnostics..........................................................................................................66

KeyBox-KeyPad Connection Errors...............................................................................66

KeyAdvantage Software Error Messages......................................................................67

KeyPad Troubleshooting.................................................................................................67

KeyPad Error Messages..................................................................................................68

Appendix B. Contacting Us...............................................................................70

Preface

This manual includes an overview of KeyAdvantage products, and detailed instructions explaining:

• how to log on to KeyAdvantage;

• how to create and assign users, key holders, and key holder groups; and

• how to use KeyPads, KeyBoxes, and KeyAdvantage data.

There is also information describing how to contact technical support if you have questions or concerns.

To use this document effectively, you should have the following minimum qualications:

• a basic knowledge of the MS Windows operating system; and

• a basic knowledge of vehicle information data tracking.

Read these instructions and all other documentation entirely before installing or operating this product. The most

current versions of this and related documentation may be found on our website.

The following conventions are used in this document:

Bold Menu items and buttons.

Italic Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.

Titles of books and various documents.

Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.

Monospace Text that displays on the computer screen.

Programming or coding sequences

Safety terms and symbols

These terms may appear in this manual:

CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other

property.

WARNING: Warnings identify conditions or practices that could result in equipment damage or serious

personal injury.

Chapter 1

Introduction

Chapter 1. Introduction

The KeyAdvantage System is an electronic KeyBox system designed to give

auto dealerships better control over access to vehicle keys.

The KeyAdvantage system consists of:

• Electronic KeyPads, which are checked out by key holders.

• Electronic KeyBoxes, which are assigned to dealerships and

departments.

• Electronic KeyTags, which are assigned to specic vehicles.

• KeyAdvantage software, used to track activity, assign inventory, and

create user permissions.

• A programming base, which connects KeyAdvantage inventory to the

KeyAdvantage software.

They KeyAdvantage system can be congured one of two ways:

• Assign KeyPads to specic key holders: KeyPads are assigned to

specic key holders in the KeyAdvantage software. Key holders can

only check out KeyPads that are assigned to them. Any number of

KeyPads can be assigned to a key holder, but a KeyPad can only be

assigned to one key holder at a time.

• Allow key holders to check out any KeyPad: Key holders can check

out any KeyPad that is not already checked out. The key holder’s

information is stored in the KeyPad only for the duration of the key

holder’s shift. You can limit the number of KeyPads a key holder is

allowed to check out.

KeyAdvantage Overview

At the beginning of their shift, each salesperson checks out a KeyPad at the

KeyAdvantage computer. Checking out a KeyPad activates it and programs

the key holder’s PIN code and permissions into the KeyPad. In order to check

out a KeyPad, the key holder must be set as Active in the KeyAdvantage

software and within the set access hours.

If your system is congured to require purpose codes, key holders are required

to choose a description of why they are accessing the vehicles keys when they

access a KeyBox. Reports can be generated showing who accessed vehicle

keys and for what purpose.

Key holders access KeyBoxes by entering their PIN, selecting a purpose code,

and touching the KeyPad to the KeyBox. They can then open the KeyBox and

remove the vehicle keys. Both the KeyPad and KeyBox record who accessed

the vehicle keys, and the date and time of the access.

Before leaving the vehicle, the key holder returns the vehicle keys to the

KeyBox and closes it. The KeyPad can also be used to read the KeyBox and

instantly display who last took the vehicle key.

The key holder carries the KeyPad throughout his shift. At the end of the

shift, the key holder checks in the KeyPad, and the activity for that day is

downloaded into the KeyAdvantage software.

3KeyAdvantage User Manual

KeyAdvantage System Controls

The KeyAdvantage system has a number of integrated security features. Some system controls, such as tracking

parameters, are built into the system and are not optional. Others, such as purpose codes, can be congured

based on your company’s security needs.

Software Controls

The KeyAdvantage system utilizes user permissions to control access to the software.

There are two types of system users: those who only need access to the KeyAdvantage software in order to

check in and out their KeyPad, and those who need access to the software in order to administer the system.

The KeyAdvantage system has built-in classications for a wide range of user permissions, based on the

requirements of each person:

• Key holders can be set up with varying degrees of KeyBox access based on which dealerships and

departments that they need to access.

• There are ve preset administrative proles. See “Preface” on page 23 for more detailed information

about user proles and permissions.

The status of any KeyAdvantage user can be changed to disallow them from using the system. Only users with

a status of Active can check out KeyPads or log into the KeyAdvantage software. Users with an Inactive status

cannot access the system.

KeyPad Controls

KeyAdvantage KeyPad controls include the use of PIN codes, KeyPad expiration, KeyBox access limits, bad PIN

code lockout, KeyBox access tracking, audit trails, and purpose codes.

PIN Code

The most basic security feature of the KeyPad is the PIN code. Accessing the vehicle keys requires the valid PIN

code for the user assigned to the KeyPad be entered.

• If a KeyPad is lost or stolen, the KeyPad cannot access vehicle keys without the use of the PIN code.

• If ve consecutive incorrect PIN codes are entered into the KeyPad, the KeyPad shuts down for 10

minutes.

• The PIN code is a 4-digit number. There are 10,000 possible combinations of four digits.

KeyPad Expiration

• KeyPads can only be used to access KeyBoxes when checked out by

a key holder. The KeyPad then expires at the end of the key holder’s

shift.

• If a KeyPad is not updated or is not checked out, it displays KEY

EXPIRED CHECK OUT KEY when it is powered on. The user must

check out the KeyPad using the programming base or manually update

the KeyPad to use it to access KeyBoxes.

KeyBox Access Limit

• The system administrator can limit the number of KeyBoxes a user’s

KeyPad can access during the key holder’s shift by dening the

maximum number when creating the key holder record.

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