Stentofon alphaCom XE Guide rapide
TECHNICAL MANUAL
AlphaCom XE
Installation, Configuration & Operation
A100K10805
2A100K10805
AlphaCom XE - Installation, Conguration & Operation
Zenitel Norway AS and its subsidiaries assume no responsibility for any errors that may appear in this
publication, or for damages arising from the information therein. No information in this publication should be
regarded as a warranty made by Zenitel Norway AS.
The information in this publication may be revised or changed without notice. Product names mentioned in
this publication may be trademarks and are used only for identication.
Zenitel Norway AS © 2010
About this Document
Document Scope
This document provides a detailed step-by-step guide to the installation
and conguration, as well as useful information on system management
and operation, of the AlphaCom XE Audio Server product range.
This document should provide adequate information for setting up the
system and getting it up and running.
Product Information
Product Part Number
AlphaCom XE1 Audio Server 1009601002
AlphaCom XE7 Audio Server 1009608000/1009608100/1009608106/1009608300
AlphaCom XE20 Audio Server 1009621000
AlphaCom XE26 Audio Server 1009627000/1009627001/1009627002
Publication Log
Rev. Date Author Comments
1.0 21.10.2010 HKL Published
1.1 24.11.2010 HKL Revised LCM gures
1.2 4.3.2011 HKL XE7 backplane g.
1.3 18.3.2011 HKL AMC board jumpers
Related Documentation
For further information, refer to the following documentation:
Doc. no. Documentation
A100K10176 RIO Remote Input/Output Unit
A100K10300 Prison Technical Manual
A100K10390 SIP GSM Gateway MV-370
A100K10333 SIP Analog Gateway AudioCodes MP-114/118
A100K10313 Network Design Guide
A100K10590 Billing System Conguration Guide
A100K10610 LCM - Line Connection Module
A100K10652 IP DECT Installation & Conguration
A100K10674 API STENTOFON SDK
A100K10777 IP DECT Quick Conguration
A100K10788 IP Master Station Installation & Conguration
A100K10803 IP Substation Installation & Conguration
A100K10845 SoftClient Installation & Operation
3
AlphaCom XE - Installation, Conguration & Operation
A100K10805
Contents
1 The AlphaCom XE System ..............................................................6
1.1 Flexible, Secure and Safe Operation ........................................7
1.1.1 Restricted management access ....................................7
1.1.2 Separate management interface ...................................7
1.1.3 Internal rewall ..............................................................7
2 Getting Started .................................................................................8
2.1 Making a Network Plan .............................................................8
2.2 Unpacking and Installing Hardware ..........................................9
2.2.1 Installing the AlphaCom XE1 cabinet ............................9
2.2.2 Installing the AlphaCom XE7 cabinet ............................9
2.2.3 Installing the AlphaCom XE20 cabinet ........................10
2.2.4 Installing the AlphaCom XE26 cabinet ........................10
2.2.5 LCM - Line Connection Module .................................. 11
2.2.6 Installing feature boards ..............................................12
2.2.7 AMC-IP - AlphaCom Module Controller Board ............12
2.2.8 APC - Program and Clock Board ................................13
2.2.9 ASLT - Subscriber Line Board .....................................13
2.2.10 ATLB - Telephone Line Board .....................................15
2.2.11 ATLB-12 - Telephone Line Board ................................15
2.2.12 AGA - General Purpose Audio Interface .....................16
2.3 Performing a Cold Start ..........................................................17
2.3.1 Cold start procedure ...................................................17
2.3.2 Cold start AMC application only (retain IP setting) ......17
2.4 Modifying Factory Default Settings .........................................17
2.5 Default Directory and Feature Numbers .................................17
2.5.1 Station numbers ..........................................................17
2.5.2 Class of Service (CoS) ................................................18
2.5.3 Features during connection ........................................18
2.5.4 Voice and display messages .......................................18
2.5.5 Station functions ........................................................19
2.5.6 System maintenance ..................................................20
2.5.7 Control room stations ..................................................20
2.5.8 Mail queue navigation .................................................21
2.5.9 Dual Display station ....................................................21
2.5.10 Telephone functions ....................................................21
2.5.11 AlphaNet .....................................................................21
3 AlphaWeb XE .................................................................................22
3.1 Connecting to AlphaCom using AlphaWeb .............................22
3.1.1 Saving and applying changes ....................................23
3.2 Changing Default User Name and Password .........................23
3.3 Installing License Keys ...........................................................24
3.4 IP Conguration ......................................................................24
3.4.1 Overview .....................................................................24
3.4.2 IP interfaces ................................................................24
3.4.3 Congure IP routing ....................................................25
3.4.4 Internal rewall ............................................................25
4 AlphaPro .........................................................................................26
4.1 Overview .................................................................................26
4.1.1 AlphaPro versions .......................................................26
4.1.2 Backwards compatibility ..............................................26
4A100K10805
AlphaCom XE - Installation, Conguration & Operation
4.1.3 PC requirements .........................................................27
4.2 Getting Started with AlphaPro .................................................27
4.2.1 PC setup .....................................................................27
4.2.2 Insert the HW dongle ..................................................27
4.2.3 Connect a PC to the server .........................................27
4.3 Dening Network and Exchange .............................................28
4.3.1 Initial programming .....................................................28
4.3.2 Add network or exchange ...........................................28
4.4 Data Communication ..............................................................29
4.4.1 Establishing data communication ...............................29
4.4.2 Send information to the exchange ..............................29
4.4.3 Get information from the exchange .............................29
4.5 Communication Window Actions .............................................29
4.6 AlphaPro Menu Structure ........................................................30
5 StationConguration ....................................................................32
5.1 Conguration in AlphaPro .......................................................32
5.2 Additional IP and SIP Station Conguration............................34
5.3 IP DECT SIP Station Conguration .........................................34
6 AlphaNet .........................................................................................35
6.1 Overview .................................................................................35
6.2 VoIP AlphaNet Conguration ..................................................36
6.2.1 Overview .....................................................................36
6.2.2 Insert AlphaNet license ..............................................36
6.2.3 Create all the exchanges in the AlphaNet ...................36
6.2.4 Create AlphaNet data routing ......................................36
6.2.5 Create AlphaNet audio channels ................................38
6.2.6 Cluster node programming .........................................38
6.2.7 Update the directory in each exchange ......................39
7 Multi-Module Network....................................................................41
7.1 Overview .................................................................................41
7.2 Installation .............................................................................41
8 External Communication...............................................................43
8.1 SIP Trunk License ...................................................................43
8.2 Gateway Conguration ...........................................................43
8.3 AlphaCom Congurations ......................................................43
8.3.1 AlphaWeb Congurations ...........................................43
8.3.2 Insert SIP Trunk licenses ............................................44
8.3.3 Firewall (lter) settings ................................................44
8.4 AlphaPro Conguration ..........................................................44
8.4.1 Create a SIP Trunk Node ...........................................44
8.4.2 Dene the AlphaCom/SIP routing ..............................44
8.4.3 Create Prex number ..................................................45
8.4.4 Update the exchange ..................................................45
8.5 Billing System .........................................................................45
9 Audio Messaging ...........................................................................47
9.1 Stored Voice Messages ..........................................................47
9.1.1 Message identication ................................................48
9.1.2 ASVP software module ...............................................48
9.1.3 ASVP board ...............................................................48
9.2 Customized Message Upload .................................................49
9.2.1 Upload messages from AlphaWeb ..............................49
5
AlphaCom XE - Installation, Conguration & Operation
A100K10805
9.2.2 Record message from a station ..................................51
9.2.3 Licensing .....................................................................51
9.2.4 Supported audio le formats .......................................52
9.3 Recall ......................................................................................52
9.3.1 Directory numbers ......................................................52
9.3.2 User interface .............................................................53
9.3.3 Optional settings ........................................................53
9.3.4 Simultaneous recall operations ..................................54
9.3.5 Hardware and software requirements .........................54
9.4 Auto-attendant ........................................................................54
9.4.1 Conguration ..............................................................55
9.4.2 Hardware and license requirements ...........................56
10 System Monitoring.........................................................................57
10.1 System Logging ......................................................................57
10.1.1 Local log le and AlphaWeb ........................................58
10.1.2 System clock and event time stamps ..........................59
10.2 System Information and Statistics ...........................................60
10.2.1 SNMP MIBs .................................................................60
10.2.2 System information .....................................................60
11 Upgrade & Backup .........................................................................61
11.1 Software Upgrade ...................................................................61
11.2 Conguration Backup and Restore .........................................61
12 Appendix - Technical Data ............................................................62
12.1 Specications ..........................................................................62
12.2 Physical Numbers ...................................................................63
12.3 ASLT & AGA Board Positions ..................................................63
12.4 Switches and Jumpers ............................................................64
12.4.1 AMC-IP ........................................................................64
12.5 Port pin-out .............................................................................65
12.5.1 RIO controller unit connection .....................................66
6A100K10805
AlphaCom XE - Installation, Conguration & Operation
The AlphaCom XE System1
The AlphaCom XE Audio Server with HD Voice system provides easy
to use, secure and powerful system management capabilities targeted
towards meeting the needs and demands of the end-user.
The management system has an open and exible architecture that
caters to multiple tools and technologies.
The management tools and functions come with different levels of
complexity, running the gamut from small standalone systems to large
integrated management systems.
The main tools and functions are:
AlphaPro●
AlphaWeb●
Logging and monitoring●
System upgrade and Backup●
Interface to 3●rd party management tools
AlphaPro
AlphaPro is the professional tool for conguration of the AlphaCom
XE system. It is self contained, simple to install and use. When a new
server is to be congured, it is given a working default factory setting
which may be modied later. AlphaPro works over IP or the local data
port (RS232).
AlphaWeb
AlphaWeb is an embedded web server running on the AlphaCom XE
server. It allows users to log in using a standard web browser such as
Internet Explorer or Firefox to operate and manage the AlphaCom XE
system.
Logging and monitoring
AlphaCom XE comes with powerful logging and monitoring functions,
providing the user with good oversight of system status and events.
Software and system upgrade
AlphaCom XE comes with powerful software and system upgrade
capabilities. New software packages are easily uploaded and stored
to ash via AlphaWeb. In addition, older AlphaCom systems can be
upgraded to AlphaCom XE with only limited hardware changes and
automatic upload and conversion of the old customer database.
Interface to 3rd party management tools
AlphaCom XE has a wide range of open interfaces that supports
integration with 3rd party management applications. The 3rd party
management application may interface AlphaCom XE using SNMP
(Simple Network Management Protocol), syslog, HTTP (Hyper Text
Transfer Protocol), NTP (Network Time Protocol), and OPC (open
connectivity via open standards), as well as legacy STENTOFON data
protocols.
AlphaPro
AlphaWeb 3rd party
application
AlphaNet
Administration
Network
Serial
data
Separate
Management
Interface
RS232
AlphaCom
AlphaCom AlphaCom
Printer
Alpha C o m XE 7Alpha C o m XE 7
Alpha C o m XE 7
7
AlphaCom XE - Installation, Conguration & Operation
A100K10805
Flexible, Secure and Safe Operation1.1
Critical Communication over IP (CCoIP®) is our solution for VoIP
with IP services and applications integrating security and reliability
functionalities required in critical situations. The critical communication
solution can no longer be regarded as a totally independent system
isolated from data networks and their associated challenges.
The AlphaCom system provides carrier class system availability and
protects resources in an IP environment by using embedded IP security
mechanisms. The main AlphaCom XE security mechanisms are:
Restricted management access●
Separate management interface●
Internal rewall●
Restricted management access1.1.1
All users need to authenticate themselves before gaining access
to management services. The authentication process uses an MD5
authentication routine.
Separate management interface1.1.2
AlphaCom XE comes with a separate Ethernet interface which can
be dedicated to management. This allows the administrator to build a
separate administration VLAN that is dedicated only to administrators.
Internalrewall1.1.3
AlphaCom XE has an internal rewall allowing the network administrator
to open and close IP services that are allowed access to AlphaCom XE
from the different networks.
AlphaCom XE comes with the most restrictive rewall settings by
default.
To change these settings, log into AlphaWeb as described in section 3.1.
Select ●SystemConguration>Filters
WAN/LAN
VoIP Netvork
LAN
Administration
Network
ALLEGIANTVi de o Sy s t e m
Code O ut
Alarm Status BatteryLow
Power
POWER
FAULT
SYSTEMFAULT
TEST
DISABLEMENTS
MENU
ALARMS
ALARM
ABC DEF GHI
JKL MNO PQR
STU _VW XYZ
78 9
456
123
0
ServoMaster
NEXT
ALARM
SERVOTEKNIKK
CCTV Fire Alarm
AlphaCom
Alpha C o m X E7Alpha C o m X E7
8A100K10805
AlphaCom XE - Installation, Conguration & Operation
Getting Started2
This section is a step-by-step guide to getting the AlphaCom XE system
up and running.
1. Sketch a network overview
2. Unpack and install hardware
3. Perform cold start
4. Connect to AlphaWeb
5. Congure IP Settings
6. Change default user name and password
7. Enter the license key
8. Modify default settings (optional)
9. Perform a system backup
The AlphaCom XE servers are shipped with a default factory setting and
the system will work straight out of the box. If no changes to the default
factory settings are required, it is enough to perform steps 1 to 6 to set
up a working system.
Some changes to the default factory settings are often required, for
instance if the default numbering plan and naming in the directory shall
be updated to reect the oors in a building, then the optional steps
should also be performed.
Making a Network Plan2.1
Make a plan of the network topology as shown in the example below.
Oslo head office
SIP ISDN
Gateway iPBX
Public
telephone
network
Internet
VPN (IPsec)
WAN
Internet Service Provider
Horten branch office
USA branch office
Alpha C om XE7
Alpha C om XE7
Alpha C om XE7
Alpha C om XE7
LAN Oslo LAN Horten LAN USA
Network IP 10.0.1.0 Network IP 10.0.5.0 Network IP 10.0.10.0
Mask 255.255.255.0 Mask 255.255.255.0 Mask 255.255.255.0
Router Oslo 10.0.1.1 Router Horten 10.0.5.1 Router USA 10.0.10.1
AlphaCom Oslo 1 10.0.1.10 AlphaCom Horten 1 10.0.5.10 AlphaCom USA 1 10.0.10.10
AlphaCom Oslo 2 10.0.1.11
iPBX 10.0.1.20
SIP ISDN Gateway 10.0.1.21
9
AlphaCom XE - Installation, Conguration & Operation
A100K10805
Unpacking and Installing Hardware2.2
Remove all hardware from the packing boxes and inspect each item to
ensure that they have not been damaged during shipping. In addition,
check that the packing boxes contain all the items you ordered. If you
discover or suspect any damage, contact your distributor immediately.
2.2.1 Installing the AlphaCom XE1 cabinet
More information is found in Datasheet A100K10798
The cabinet should be mounted on a shelf or in a 19” rack. It contains
one AMC-IP processor board only. The server includes a power board.
● All cables are terminated to connectors at the rear of the cabinet.
Two RJ-45 Ethernet terminals are used for IP LAN, WAN, Internet ●
and AlphaNet IP communication.
The serial ports with RS232 and RS422 interfaces are used for ●
connecting to equipment using these protocols.
The unit is powered from a 90-270 VAC via a 5 VDC power supply at ●
4 W maximum.
2.2.2 Installing the AlphaCom XE7 cabinet
More information is found in Datasheet A100K10799
The cabinet can be wall or shelf mounted or mounted in a 19” rack. It
has room for installation of one AMC-IP processor board and up to 6
feature boards. The server also includes a power board and a cooling
fan.
All cables are terminated to connectors on the backplane.●
The two-pair star wired intercom cables are connected using ●
pluggable screw connectors.
Two RJ45 Ethernet terminals are used for IP LAN, WAN, Internet and ●
AlphaNet IP communication.
The serial ports with RS232 and RS422/485 interfaces are used for ●
connecting to equipment using these protocols.
● The two NO switches on the RCI connectors can execute
programmable functions.
The 12 RCOs are connected to optional MRBD relay boards and can ●
be programmed to execute functions such as door control.
Connectors 5 and 6 on the rst ASLT line board are enabled for ●
program distribution. Additional programs can also be connected
to individual ASLT ports via the interface board FBSAR, with 6
programs per board.
If line points 5 and/or 6 are to be used as subscriber line points,
follow the connection procedure for AlphaCom XE7 in section 2.2.9.
The server is normally powered from the mains via a 24 VAC ●
transformer. The 6 A type 203 0010 260 can serve up to 24
subscribers, while the 11 A type 203 0010 270 is needed for a full
cabinet of 36 subscribers.
Battery backup power is connected to the 24 VDC input plug.●
The ground terminal is connected to the cabinet.●
The jumper is used to provide galvanic connection between the
cabinet and 0V (DC-GND) or isolation from 0V (AC-GND). AC-GND
is only used on marine vessels.
Serial Port 1 Serial Port 0
Eth 0 Eth 1
5 VDC
11 1
230 VAC
5 VDC
MAINS
AlphaComXE7
AlphaComXE7
36
31
1
P5
P6
N1
N5
N4
N2
N3
C CD D
24V DC
Out
24V AC In
+
24V DC
In
+
_
_
Program level
RCO 1 - 6
1
RCO 7 - 12
P6 P5
RCI 2
RCI 1
Eth 0 Eth 1 Serial Port 0 Serial Port 1
USB
485 422
1
12
65
18
24
30
7
13
19
25
1
2
3
230VAC
2 4 V A C
MAINS
24VDC
A B C D
MRBD
7....12
MRBD
1....6
1 2
AC-
GND
DC-
GND
Alpha C omXE 7
Alpha C omXE 7
1 2 3 4 5 STENTOFON
VMP-
D619
*
#
123
456
789
0 C
M
VINGTOR
10 A100K10805
AlphaCom XE - Installation, Conguration & Operation
2.2.3 Installing the AlphaCom XE20 cabinet
More information is found in Datasheet A100K10800.
The cabinet is intended for mounting in a 19” rack. It has room for
installation of 20 circuit boards in total: one AMC-IP processor board,
one APC program & clock board, and up to 18 feature boards. The
server also includes a mains power supply.
Up to 4 units may be mounted in one 19” rack if sufcient ventilation ●
is provided. It is recommended to mount a 24 VDC cooling fan
module on top of each server unit.
The two-pair star wired intercom cables are connected to connection ●
boards or an LCM Line Connection Module on the cabinet DIN rail or
in a separate distribution eld.
● Each subscriber line card provides 6 freely programmable Remote
Control Outputs (RCOs).
Two RJ45 Ethernet terminals on the IP lter board are used for IP ●
LAN and WAN communication.
The serial ports with RS232 and RS422/485 interface are used for ●
connecting to equipment using these protocols.
6 program distribution sources can be connected to the APC ●
board via an optional program connection board or to an LCM Line
Connection Module. Up to 64 extra programs may be added using
AGA boards with 16 programs per board.
The optional program connection board or LCM module has input for 6 ●
Remote Control Inputs (RCIs) which can initiate programmed actions.
The server is powered from the mains. The power supply, APWR, ●
runs on 90-270 VAC.
The built-in power supply serves approximately 80 standard stations
when all stations are activated (All Call or Alarm Call). If All Call or
Alarm Call is not to be activated, the server may be fully equipped
with 102 stations.
See the manual A110K10610 Line Connection Module for details.
2.2.4 Installing the AlphaCom XE26 cabinet
More information is found in Datasheet A100K10317.
There are three standard cabinet models: 19” rack mounting, oor
cabinet, and oor cabinet with distribution eld.
The cabinet has room for installation of 26 circuit boards in total: one
AMC-IP processor board, one APC program & clock board, and up to 24
feature boards. The server also includes a mains power supply and a
cooling fan.
The two-pair star wired intercom cables are connected to connection ●
boards or LCM Line Connection Modules.
There is one Remote Control Output (RCO) per subscriber point on ●
the connection board which can be programmed to perform actions
via an optional relay board.
The LCM module has relay output for 6 RCOs while additional RCOs
require optional relay boards.
● Two RJ45 Ethernet terminals on the IP lter board are used for IP
LAN and WAN communication.
The serial ports with RS232 and RS422/RS485 interfaces are used ●
for connecting to equipment using these protocols.
6 program distribution sources can be connected to the APC ●
board via an optional program connection board or an LCM Line
Connection Module. Up to 64 extra programs may be added using
AGA boards, with 16 programs per board.
RS232
RS232/422/485
USB
Eth1
Eth0
IP FILTER BOARD
0
0
1
1
a
b
c
d
CONNECTION BOARD
123456
MRBD
1....6
GND
1...6
1...6
RCI
RCO
MAINS
PROGRAM
CONNECTION BOARD
RS232
RS232/422/485
USB
Eth1
Eth0
IP FILTER BOARD
0
0
1
1
a
b
c
d
CONNECTION BOARD
123456
MRBD
1....6
1...6
RCO
PROGRAM
CONNECTION BOARD
GND
1...6
RCI
MAINS
Table des matières
