You must log your request for a replacement monitor first
by calling our Customer Service Team on 1850 40 40 70.
Replacement Policy
Airtricity will (subject to availability)
replace your Airtricity Smart Energy
Monitor should it fail in normal use or be
found to be faulty during the 12 month
period immediately following the date of
dispatch of the Airtricity Smart Energy
Monitor to you.
A replacement Airtricity Smart Energy
Monitor will not be furnished in the
case of (i) damage caused by normal
wear and tear, or (ii) damage resulting
from any misuse, abuse, neglect or (iii)
damage due to modifications made by any
person or (iv) cosmetic damage, such as
scratches, nicks and dents.
To the maximum extent permitted by law,
Airtricity shall not be liable for any losses,
damage or claims whatsoever whether
direct, indirect, incidental, special or
consequential arising out of the use of
the Airtricity Smart Energy Monitor and
shall not be responsible for any personal
injury or property damage resulting from
the handling, possession or use of the
Airtricity Smart Energy Monitor.
In no event shall the liability of Airtricity
for any and all claims, exceed the
purchase price of the Airtricity Smart
Energy Monitor.
To request a replacement Airtricity
Smart Energy Monitor you should return
the monitor to Airtricity in the condition
it was received with the original
packaging to PO BOX 12004 Clonshaugh,
Dublin 17 together with your name,
Airtricity account number, MPRN number
(on your bill) and a return address.
Please obtain proof of postage from
your post office.
Once the returned Airtricity Smart Energy
Monitor is received, inspected and found
to be faulty (usually within 10 working
days of receipt) a new Airtricity Smart
Energy Monitor (or similar product) will
be dispatched to you. Any replacement
is subject to availability of the Airtricity
Smart Energy Monitor or a similar
product. In the event that there is no
similar product available on the market
at that time Airtricity shall not be obliged
to provide a monitor more expensive than
the Airtricity Smart Energy Monitor or a
cash alternative.
If you’re having problems with your monitor, try calling
our Customer Service team first on 1850 40 40 70 as they
might be able to help. You can also go online to
www.airtricity.com/monitor
18
Getting the most from your
T SSEAIR RICITY SMART ENERGY MONITOR
Watt/Kilowatt
Appliance name
Top 5 Energy Hogs:
An Energy Hog is a single
appliance that uses a high
amount of energy. To identify
an Energy Hog, first turn off
all appliances until you get to
your baseline. Then go around
your home turning on individual
appliances and recording their
Watt/Kilowatt usage
Electricity Baseline:
Your electricity baseline is the
minimum amount of energy you
use, for example when you are out
of the house or at night time.
Enter your base rate here
Watt/Kilowatt