SOUNDPEATS
1. Please try to remove the silicone ear piece and gently clean off the screen
with a little alcohol to avoid dust or secretions blocking.
1. Please change other songs or videos. For some songs and videos, the
sound effect is unstable.
2. Please change other devices. You can try this way:
- UNPAIR and delete from your original device
- Pair to a new device and play music
- UNPAIR and delete from this new device
- Pair back with original device
3. Try to reset the earbuds.
Why the other side could not hear me when calling?
1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the
settings to see if you have allowed both phone audio and media audio to be
transmitted through the earbuds.
6. Please change to some other devices to see if the condition is the same.
CHARGING
What should I do if the charging case won’t charge?
Please try to use another known working cable to charge the case for more
than 10 hours via a laptop or computer. Compared to other electronics, the
Bluetooth earbuds are low power products. Hence, for charging safety, please
do not use fast charger.
What can I do if any earbud stopped charging?
Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing
alcohol to clean the charging connectors and try to adjust the earbuds in the
charging case to ensure they charge well.
What can I do if any earbud stopped turning on?
