Sorenson ntouch VP Manuel utilisateur
User Guide
ntouch VP
Copyright © 2016 Sorenson Communications All Rights Reserved
Any trademarks mentioned herein are the property of their respective owners.
All names and phone numbers used herein are fictitious and are not intended to refer to actual persons, businesses, or numbers.
Firmware 8.0
February 29, 2016
Version 8.0
Table of Contents
• New 8.0 Features ....................................................... 2
• Hardware Overview ................................................... 3
• User Interface Overview .......................................... 8
• Make and Receive Calls............................................. 16
• Use Call Transfer ........................................................ 25
• Share Text and Contacts .......................................... 30
• Use Voice Carry Over (VCO) ................................... 41
• Use Personal SignMail Greeting ............................ 48
• Send Deaf SignMail .................................................. 62
• View Your SignMails.................................................. 65
• See Call History........................................................... 74
• Add a Profile Photo .................................................. 91
• Use the Phonebook ................................................... 95
• Use the Video Center .............................................. 116
• Change Settings ....................................................... 119
• Get Help ....................................................................... 162
New 8.0 Features
2ntouch VP 8.0
New 8.0 Features
What’s New in 8.0?
Sorenson's ntouch VP 8.0 firmware includes these new features:
•Favorites — The Favorites feature lets you create a list of favorite contacts. You can
store your most important contacts in the Favorites list to make them easy to find
quickly. Using the Favorites list is especially helpful if you have a large number of
contacts. You can add a phone number to your Favorites list at the time you create
the contact or afterwards. You can open your Favorites list on the Home screen or
from the Phonebook screen.
•Hide My Caller ID — The Hide My Caller ID feature lets you make videophone
calls that do not send Caller ID information in your outgoing calls. When this
feature is enabled, you will not be able to call Sorenson users who have enabled the
“Don’t Accept Anonymous Calls” feature (described below) on their endpoints.
•Don’t Accept Anonymous Calls — The Don't Accept Anonymous Calls feature
lets you reject incoming videophone calls that do not have Caller ID information.
This feature can help reject solicitation calls or calls from people who are hiding
their Caller ID information. Remember, if you turn on the Don't Accept
Anonymous Calls feature, other Sorenson users will not be able to call you if they
have enabled the “Hide My Caller ID” feature (described above) on their endpoints.
•N11 Dialing — The N11 Dialing feature which lets you dial 211, 311, 511, 611,
711 and 811 numbers yourself. In the past, you could only directly dial 411 and 911
calls. When you dial an N11 number, your call will be connected to the appropriate
service, if that service is available. All N11 calls are handled as Sorenson Relay calls,
except 611 calls which are directly routed to Sorenson Customer Support. N11
services are not available in all areas. Your provisioned 911 Location address is used
for N11 phone number look-up. If you have a non-standard address format, N11
number look-up may fail. The N11 numbers are:
211 = Community information and referrals
311 = Non-emergency police dispatcher
411 = Phone directory assistance
511 = Traffic and transportation information
611 = Customer service (directly dials Sorenson Customer Service)
711 = State TTY relay service
811 = Local utility “call-before-you-dig” service
911 = Emergency dispatcher
•Spanish Contact — This feature lets you choose to show the SVRS Espanol contact
in your Contacts list or hide this contact if you do not use Sorenson’s Spanish VRS.
•Company Name — This feature lets you add a company name to the contact
records in your Phonebook.
Hardware Overview
3
User Guide
Hardware Overview
ntouch VP is made up of three separate hardware devices: the Main Unit, the Remote
Camera Unit (RCU), and the hand-held remote control. The Main Unit connects to the
Remote Camera Unit with a USB cable attached to the RCU. The Main Unit connects to
a standard TV set or to an HDTV using either a composite video cable or an HDMI
cable. ntouch VP supports both Standard and High Definition video signals.
Take a Quick Look at ntouch VP
Step 1. Look at this picture to see how ntouch VP’s three hardware devices could be
arranged next to an HDTV television screen.
Figure 1: ntouch VP shown with an HDTV
Note: A television set is not provided with ntouch VP.
Remote Camera
Remote Control
Main Unit
Hardware Overview
4ntouch VP 8.0
Step 2. Look at this picture to see ntouch VP’s Main Unit. The SVRS button on the front
panel is called the “Quick Connect” button.
You can press this Quick Connect button to dial an SVRS call, answer an incoming
call, or hang up a call without touching the remote. You might have to press the
button once to wake up the VP and then press it again to make an SVRS call.
Figure 2: Main Unit and SVRS Quick Connect button
Step 3. Look at this picture to see the ports on the back panel of the Main Unit.
The Sorenson Trainer who installed ntouch VP in your home or office will have
connected cables to these ports.
Figure 3: Back panel of ntouch VP Main Unit
SVRS “Quick Connect” button
Hardware Overview
5
User Guide
Step 4. Look at this picture to see ntouch VP’s Remote Camera Unit (RCU). The LightRing is
located around the camera lens. You do not have to focus or adjust the camera lens.
Figure 4: Remote Camera Unit with LightRing and lens
Step 5. Look at this picture to see ntouch VP’s hand-held remote control unit. The
arrangement of the buttons is very similar to those on the VP-200’s remote control.
Figure 5: ntouch VP Remote Control
Step 6. Go on to the next two pages to learn about the keys on the remote control unit.
LightRing around the lens
Fixed-focus lens
Hardware Overview
6ntouch VP 8.0
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Hardware Overview
7
User Guide
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User Interface Overview
8ntouch VP 8.0
User Interface Overview
ntouch VP’s user interface (UI) is designed to be easy to understand and to use. There are
six main screens that you access by selecting six buttons at the left side of the screen. Most
screens contain one or two columns that hold buttons, fields, and lists.
You use the Arrow and Enter keys on the remote control to move around the screen and
to select items. A printed Remote Control Guide is provided with each ntouch VP.
The best way to learn the user interface is to see it in action. The steps in this section show
you how to move around ntouch VP’s UI and how to access the six main screens.
To Learn About the Interface
Step 1. Take a few minutes to learn the about the various parts of the Home screen. The
blue captions and arrows around the image below show important parts of the UI.
Figure 6: Home screen elements
Note: The Status Bar icons are used to show the status of the In-Call Audio setting, the
Video Privacy setting, the Do Not Disturb mode setting, the Ethernet connection,
and the Remote Camera Unit connection. See Page 15 for more information about
the Status Bar icons.
Button column Dial field
Status Bar icons
Self-View image
Your phone number
Home button is
selected (highlighted
in gold color)
User Interface Overview
9
User Guide
Step 2. You will use the Arrow keys on the remote control to move around the screen. Use
the Enter key located in the center of the four Arrow keys to select things on ntouch
VP’s user interface. A close-up view of this group of keys is shown below.
Figure 7: Remote control cursor buttons
Step 3. Use the Arrow keys on the remote control to move to and select the Dial field as
shown below. Notice how the Dial field is now highlighted in a gold color.
Figure 8: Dial field highlighted and selected
Note: The yellow arrow on the above image shows you where to move to on the screen
image. You will see these used throughout this guide to show you where to move.
The blue arrows and captions point out important parts of the user interface.
Four Arrow keys
on the silver ring Enter key is in
the center
Dial field is now
highlighted
in gold
User Interface Overview
10 ntouch VP 8.0
Step 4. Press the Enter key on the remote control to display the call list shown in the image
below. Notice how the call list has replaced the Self-View image. You can use this
list as a “speed dial” to help you quickly redial any recent phone numbers.
Figure 9: Call History list on Home screen
Step 5. Use the remote control to move back to the left side of the screen. You will then see
the Home screen and your Self-View image again as shown below.
Figure 10: Home button selected on Home screen
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