Sony Clie PEG-NX70V Mode d’emploi

4-668-516-11 (1)

Personal Entertainment Organizer

PEG-NX70V

PEG-NX60

Trouble-

shooting

Q&A

Your CLIÉ Handheld does not

operate properly

About CLIE Launcher

You cannot perform a HotSync®

operation

Error message

You cannot input properly

How to operate basic applications

(PIM)

You cannot beam data

You forget your password

You cannot use “Memory Stick”

media

You cannot make a backup

You cannot transfer data

The peripheral devices are not

recognized

You cannot play music

(Audio Player)

About Sound Utility/Sound

Converter 2

About movies

You cannot connect to the

Internet

You cannot utilize e-mail

(CLIE Mail)

Frequently-Asked Questions

Tip

You can also solve the following problems by resetting your Sony CLIÉ™handheld.

bFor details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting

your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”

You cannot turn on your CLIÉ Handheld

• Is the HOLD switch of your CLIÉ handheld on?

Your CLIÉ handheld will not operate when the HOLD switch is on. Make

sure that the HOLD switch is off.

• Has your battery run out?

Connect your CLIÉ handheld to the adapter with the cradle and turn on your

CLIÉ handheld after some minutes. When your CLIÉ handheld turns on,

charge it for about four hours and then perform a soft reset.

No reaction to operations

Is the HOLD switch of your CLIÉ handheld on?

Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure

that the HOLD switch is off.

You cannot perform a HotSync®operation

Verify the following:

• Are the CLIÉ handheld and cradle correctly connected?

• Is the Palm™ Desktop for CLIÉ software installed in your computer?

• Is your computer’s OS compliant?

The OS must be compliant with Windows 98 Second Edition/Me/2000

Professional/XP*.

* In this manual, Windows XP Home Edition and Windows XP Professional

are referred to as Windows XP.

• Is the USB cable of the cradle directly connected to the USB port of your

computer? Do not use USB hub.

You cannot perform a HotSync®operation

• Is the HotSync icon displayed in the task tray on the lower right of the

screen of your computer?

If not displayed, select Programs (In Windows XP, All Programs)-

Sony Handheld-HotSync Manager from the Start menu, and start the

HotSync Manager.

• Is the check box of Local USB of the menu (displayed after clicking the

HotSync icon) selected?

• Is the USB port active?

“Memory Stick” media is not recognized

• Eject the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a

cotton swab.

• You cannot use a “Memory Stick” media that is formatted in a device other

than your CLIÉ handheld. Please format it in your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data in “Memory

Stick” media may not be displayed. Recharge the battery of your CLIÉ

handheld.

The peripheral devices or the network card are not

recognized

• After turning off your CLIÉ handheld, remove the peripheral device or the

network card and try connecting again.

• For the latest support information on the peripheral devices or the network

card, refer to http://www.sony.com/peg/support/ and select the appropriate

model.

Playing music: The MP3 files cannot be read or replayed

• Check whether the MP3 files are copied in the /PALM/Programs/

MSAUDIO folder of “Memory Stick” media.

• Check whether the format can be replayed in your CLIÉ handheld.

bFor details on formats that can be replayed in your CLIÉ handheld, refer to

“Audio Player” in “CLIÉ Application Manual” on your computer.

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

If your problem still persists, then proceed to the next page.

Playing music: The CLIÉ handheld is placed on the cradle,

but SonicStage 1.5 does not recognize the CLIÉ handheld

• Set to the music transfer mode.

bFor details, refer to “Audio Player” in “CLIÉ Application Manual” on your

computer.

• Other applications are starting on your computer.

After a while, place your CLIÉ handheld on the cradle again. If this does not

solve the problem, restart the computer.

You cannot connect to the Internet

• Follow the steps mentioned in “Customizing your Sony CLIÉ Handheld:

Changing the Network preferences” in “Handbook” and verify the settings

of Network Preferences.

• Check the connection between your CLIÉ handheld and the network card.

You cannot send or receive e-mail messages

• Follow the steps listed in “CLIE Mail” in “CLIÉ Applications Manual.”

Verify the mail server settings to see if your user name and password are

correct.

• If you cannot send an e-mail message, verify the e-mail address where you

are sending e-mail.

Contents of Troubleshooting

Symptoms Page

Your CLIÉ Handheld does not operate properly

You cannot turn on your CLIÉ handheld Page 13

The screen is not displayed though the POWER LED is on Page 13

No response to operations Page 13

Your CLIÉ handheld keeps turning itself off Page 14

Your CLIÉ handheld does not make any sounds Page 14

The backlight does not turn on when you adjust the brightness

level

Page 15

The LCD cannot be viewed properly Page 15

Software or Applications do not operate properly after a soft

reset is performed

Page 15

You cannot use the Jog Dial™ navigator Page 15

About CLIE Launcher

You cannot drag and drop in CLIE Launcher Page 16

You cannot start CLIE Launcher Page 16

The applications stored in a “Memory Stick” media are not

displayed

Page 16

Do the CLIE Launcher groups and the categories of Palm

OS®standard screen differ?

Page 17

You cannot perform a HotSync®operation

Issues to be verified at first Page 17

You cannot start a HotSync®operation when pressing the

HotSync button of the cradle

Page 19

You cannot cancel a HotSync®operation midway Page 19

Data cannot be synchronized with some applications when a

HotSync®operation is performed

Page 19

You cannot back up some data by a HotSync®operation Page 20

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

Contents of Troubleshooting (continued)

Symptoms Page

The Palm™ Desktop for CLIÉ software does not start or

cannot be selected from the menu

Page 21

The HotSync Manager does not start (The HotSync icon

is not displayed in the bottom right of the computer screen)

Page 21

When you perform a HotSync®operation, the mail software

of your computer starts

Page 21

You cannot perform a HotSync®operation via modem Page 21

You cannot perform an IR HotSync®operation Page 23

If you still cannot perform a HotSync®operation Page 24

Error message

An error message is displayed repeatedly Page 26

When an application starts, “Invalid process” is displayed Page 26

The error message for insufficient memory is displayed Page 26

The HotSync®operation does not start and the message is

displayed on the screen

Page 27

The error message for insufficient memory is displayed when

you receive data via IR port

Page 27

You cannot input properly

When you tap the button or screen icons, your CLIÉ handheld

activates the wrong feature

Page 28

When you tap the menu icon, the menu is not displayed Page 28

Your CLIÉ handheld does not recognize handwritten

characters

Page 28

How to operate basic applications (PIM)

Your CLIÉ handheld does not show the correct date when you

tap the Today button

Page 29

You cannot find the data you created when opening it in the

application

Page 29

You cannot re-order memos in a list Page 29

An event created in the Date Book application cannot be listed

in the week view

Page 30

The vCard data imported from the Address application in

your CLIÉ handheld by beaming cannot be read by the

Palm™ Desktop for CLIÉ software

Page 30

You cannot beam data

Issues to be verified at first Page 30

The error message is displayed for insufficient memory when

you receive data via beaming

Page 31

You forget your password

You forget the password and your CLIÉ handheld is locked Page 31

You forget the password and your CLIÉ handheld is not

locked

Page 31

You cannot use “Memory Stick” media

You cannot copy/move data from/to “Memory Stick” media

to/from your CLIÉ handheld

Page 32

The message “Please insert the Memory Stick media” is

displayed when a “Memory Stick” media is inserted in the

“Memory Stick” slot

Page 32

You cannot start applications installed in a “Memory Stick”

media

Page 32

You cannot read the data in a “Memory Stick” media Page 33

You cannot read data from a “Memory Stick” media or there

are errors

Page 33

You cannot make a backup

You cannot make a backup of some data in your computer

with a HotSync®operation

Page 34

Symptoms Page

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

You cannot transfer data

You cannot transfer image files or movie files from your

computer to your CLIÉ handheld

Page 34

The peripheral devices are not recognized Page 35

You cannot play music (Audio Player)

Playing music

There is no sound Page 35

The sound is too low Page 35

The sound is disrupted for a moment Page 35

The sound is noisy Page 35

You cannot play music while other applications are running Page 36

The sound becomes distorted Page 36

The sound is coming from only one side Page 36

The names of music files in “Memory Stick” media are not

displayed when you start the Audio Player application

Page 36

You cannot play the music once you have reached the limit of

playback

Page 36

MP3 files cannot be read or cannot be played Page 37

The next music cannot be searched Page 37

The sound stops suddenly Page 37

You cannot operate your CLIÉ handheld with the remote

control

Page 37

Connecting to the computer

The CLIÉ handheld is placed on the cradle, but SonicStage

1.5 does not recognize the CLIÉ handheld

Page 38

The connection suddenly gets disconnected Page 38

The number of songs that can be sent is not enough (The time

to record is not enough)

Page 38

Symptoms Page

Contents of Troubleshooting (continued)

Symptoms Page

After you connect to the computer, the drive is recognized but

the contents cannot be seen

Page 39

Operation during connection is unstable Page 39

The error message “The disk is out” is suddenly displayed on

the screen

Page 39

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