SoftBank Whiz Instructions d'installation
1
Whiz Support Guide
This support guide describes how to deal with problems that may occur during operation, and
Machine maintenance. Please check how to handle a problem and procedures. For moredetails,
please refer to "Whiz Quick Guide" included in the Machine for basic operations and maintenance.
The latest version of this document and the Whiz Operational Manual can be found on "help.
meetwhiz.com".
※Please note that screen specifications on the touch display are subject to change without notice
Press the autonomous
cleaning start / stop button
Pull the steering handle
The Machine has Left the Cleaning Route
The Secondary Battery is Off
Check the red cleaning
route has turned into the
white route
ROBOT IS OFF PATHError Message
ROBOT IS OFF PATH
CANCEL ROUTE
ROBOT IS OFF PATH
CANCEL ROUTE
Tap and close the error
message
Tap and close the error
message
2021.01
Return the Machine to
the correct cleaning route
SECONDARY BATTERY OFF
Stow the steering handle
Error Message
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2
Wipe each sensor with
the micro-fiber cloth
2D/3D Camera
（Sensor）
LIDAR Sensor
Cliff Sensor
When the problem persists, report the following to Customer Support.
・
The error number and message on the touch display
（ e.g. Error number：
103, 8001 / Error Message： system error occurred）
・
The behavior of the Machine before and after the error.
・
How you responded to the problem before contacting Customer Support
・
Whether the problem persists even after the reboot
FRONT CAMERA ERROR / BOTTOM SENSOR ERROR /
SYSTEM ERROR / FIRMWARE ERROR
Reboot the Machine
Stow the steering handle
Pull the steering handle
straight up
Check the red cleaning
route has turned into
the white route
ROBOT IS OFF PATH
CANCEL ROUTE
CLIFF DETECTED / IMPACT DETECTED
Return the Machine to
the correct cleaning route
Refer to P.4 "Reboot the Machine"
Avoid the obstacle when moving the Machine.
Press the autonomous
start / stop button
ROBOT IS OFF PATH
CANCEL ROUTE
Obstacles / Steps Detection
Sensor / System Error
Error Message
Error Message
Tap and close the error
message
Tap and close the error
message
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3
To keep the Machine in good condition, carrying out maintenance every time after use or once
a week will be needed. ※ Carry out maintenance depending on the amount of dust collected.
The sensors are an important part of
detecting obstacles during autonomous
cleaning. Remove dust or dirt with
the supplied micro-fiber cloth.
If the dust or hair is caught in the brush, remove the brush from the Machine and clean.
Gently lay the Machine down Push the brush in to the right,
and pull toward you
Discard dust caught
in the brush
Insert each end of the brush
into the corresponding socket
of the brush compartment
□ Check the marks on the left and right ends of the brush.
□ Spin the brush and check the brush is installed correctly.
Wipe off Dust or Dirt on Each Sensor Discard any Dust in the Hopper Tray
Pull the tray out from the side by its handle.
Remove Dust Caught in the Brush
Maintenance
2D/3D Camera
（Sensor）
LIDAR Sensor
Cliff Sensor
Front Back
Right side
*Please ensure the steering
handle is not sticking out.
The tray can be washed with water.
Wipe away any water when installing.
Floor
Cliff sensor
Left side Right side
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4
Reboot the Machine
① ②
Remove the dustbin cover Remove the used dustbag
Make sure the side of the
illustration of the new dustbag
faces upwards, and install it
Check the dustbin pin
is afloat Close the dustbin cover
Turn the main power
switch OFF ( O )
Check that the secondary
battery power is OFF
Pull out the battery with
both hands
Insert the battery into
the battery compartment
Turn the main power
switch ON ( l )
When the dustbag is full and the error message appears, replace with a new dustbag.
Replace with a New Dustbag
Tap at the upper right
Press the battery lock
Be careful not to let your thumb get caught
Wait for
30 seconds
after removing
the battery
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