Snow Hawk 600HO Manuel utilisateur

MY2006

Set-up, Service

and Shop Manual

SNOW HAWK 600HO

AD Boivin Design

700 Jean-Marchand Street

Lévis (Québec)

G6V 9G6

Tel : (418) 838-3783

Fax : (418) 838-3957

www.adboivin.com

Warranty Policies

SNOW HAWK 600HO MY2006

June 6, 2005

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 2 of 12

TABLE OF CONTENTS

1. AD BOIVIN LIMITED WARRANTY .................................................................................................. 3

2. SNOW HAWK 2006................................................................................................................................ 3

2.1. SCOPE OF THE LIMITED WARRANTY ....................................................................................... 3

2.2. WARRANTY COVERAGE PERIOD .............................................................................................. 3

2.3. CONDITIONS TO HAVE WARRANTY COVERAGE................................................................... 4

2.4. WHAT TO DO TO OBTAIN WARRANTY COVERAGE .............................................................. 4

2.5. WHAT AD BOIVIN WILL DO......................................................................................................... 4

2.6. EXCLUSIONS .................................................................................................................................. 5

2.7. LIMITATIONS OF LIABILITY ....................................................................................................... 5

2.8. TRANSFER....................................................................................................................................... 6

2.9. CONSUMER ASSISTANCE ............................................................................................................ 6

3. WARRANTY INFORMATION ............................................................................................................7

3.1. WEAR ITEMS .................................................................................................................................. 7

3.2. LABOUR TIME ................................................................................................................................ 7

3.3. VEHICLE TESTING AFTER REPAIR ............................................................................................ 7

3.4. STUDDED TRACK .......................................................................................................................... 7

3.5. DAMAGE IN TRANSIT................................................................................................................... 8

3.5.1. Visible crate damage ................................................................................................................. 8

3.5.2. Concealed crate damage ........................................................................................................... 8

4. WARRANTY PARTS MANAGEMENT .............................................................................................. 9

4.1. PARTS IDENTIFICATION .............................................................................................................. 9

4.2. PARTS KEPT AT THE DEALER’S FACILITY .............................................................................. 9

4.3. DEFECTIVE PARTS TO BE RETURNED ...................................................................................... 9

4.4. ADDRESS FOR WARRANTY PARTS RETURN......................................................................... 10

APPENDIX 1 ................................................................................................................................................. 11

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 3 of 12

1. AD BOIVIN LIMITED WARRANTY

•Warranty coverage only becomes available upon proper registration of the product

by an authorized Snow Hawk dealer. Moreover, this warranty coverage is only

available if the vehicle is purchased in the country in which the purchaser resides.

For Cross Border procedure please call AD Boivin.

•All genuine AD Boivin parts and accessories, installed by an authorized Snow

Hawk dealer at the time of delivery of the vehicle, carry the same warranty as that

of the vehicle.

•Please note that parts that are changed under the limited warranty by the

manufacturer do not extend the limited warranty over the original coverage.

•Use of the product for racing or any other competitive activity, at any point,

even by a previous owner, will render this warranty null and void.

•Routine maintenance outlined in the Snow Hawk Manual’s must be timely

performed in order to maintain warranty coverage. AD Boivin reserves the right to

make warranty coverage contingent upon proof of proper maintenance.

•AD Boivin reserves the right to improve or modify products from time to time

without assuming any obligation to modify products previously manufactured.

2. SNOW HAWK 2006

2.1. SCOPE OF THE LIMITED WARRANTY

AD Boivin Inc. warrants its 2006 Snow Hawk from defects in material or

workmanship for the period and under the conditions below.

2.2. WARRANTY COVERAGE PERIOD

This warranty will be in effect from the date of delivery to the first retail

consumer or the date the product is first put into use, whichever occurs first and for a

period of:

TWELVE (12) CONSECUTIVE MONTHS, for private or commercial use

owners. However, the warranty coverage period on a Snow Hawk delivered between

June 1st and December 1st of a given year will expire December 1st of the following

year.

The repair or replacement of parts or the performance of service under this

warranty does not extend the life of this warranty beyond its original expiration dates.

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 4 of 12

2.3. CONDITIONS TO HAVE WARRANTY COVERAGE

This warranty coverage is available only on 2006 Snow Hawk purchased as

new and unused by its first owner from Snow Hawk dealer authorized to distribute

Snow Hawk products in the country in which the sale occurred and then only after

the AD Boivin pre-delivery inspection process is completed and documented.

Warranty coverage only becomes available upon proper registration of the product by

an autorized Snow Hawk dealer. Moreover, this warranty coverage is only available if

the Snow Hawk snowbike is purchased in the country in which the purchaser resides.

AD Boivin will not honor this limited warranty to any private use owner or

commercial use owner if the preceding conditions have not been met. Such

limitations are necessary in order to allow AD Boivin to preserve both the safety of

its products, and also that of its consumers and the general public.

Routine maintenance outlined in the Snow Hawk Manual must be timely

performed in order to maintain the warranty coverage. AD Boivin reserves the right

to make warranty coverage contingent upon proof of proper maintenance.

2.4. WHAT TO DO TO OBTAIN WARRANTY COVERAGE

The customer must notify a servicing Snow Hawk dealer within two (2) days

of the appearance of a defect, and provide it with reasonable access to the product

and reasonable opportunity to repair it. The customer must also present to the

authorized Snow Hawk dealer, proof of purchase of the product and must sign the

repair/work order prior to starting the repair in order to validate the warranty repair.

All parts replaced under this limited warranty become the property of AD Boivin.

2.5. WHAT AD BOIVIN WILL DO

AD Boivin’s obligations under this warranty are limited to, at its sole

discretion, repairing parts found defective under normal use, maintenance and

service, or replacing such parts with new genuine Snow Hawk parts without charge

for parts and labor, at any authorized Snow Hawk dealer during the warranty

coverage period.

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 5 of 12

2.6. EXCLUSIONS

The following are not warranted under any circumstances:

•Normal wear and tear;

•Routine maintenance items, tune ups, adjustments;

•Damage caused by failure to provide proper maintenance and/or storage, as

described in the Snow Hawk Manual;

•Damage resulting from removal of parts, improper repairs, service,

maintenance, modifications or use of parts not manufactured or approved by

AD Boivin or resulting from repairs done by a person that is not an

authorized servicing dealer;

•Damage caused by abuse, abnormal use, neglect, use of the product on

surfaces other than snow, or operation described in the Snow Hawk Manual;

•Damage resulting from accident, submersion, fire, theft, vandalism or any

act of god;

•Operation with fuel, oils or lubricants which are not suitable for use with the

product (see Snow Hawk Manual);

•Snow or water ingestion;

•Incidental or consequential damages, or damages of any kind including

without limitation towing, storage, telephone, rental, taxi, inconvenience,

insurance coverage, loan payments, loss time, loss income; and

•Damage resulting from studs installed on tracks.

2.7. LIMITATIONS OF LIABILITY

THIS WARRANTY IS EXPRESSELY GIVEN AND ACCEPTED IN LIEU

OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,

INCLUDING WITHOUT LIMITATION ANY WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE

EXTENT THAT THEY CANNOT BE DISCLAIMED, THE IMPLIED

WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS

WARRANTY. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE

EXCLUDED FROM COVERAGE UNDER THIS WARRANTY. SOME STATES /

PROVINCES DO NOT ALLOW FOR THE DISCLAIMERS, LIMITAIONS AND

EXCLUSIONS IDENTIFIED ABOVE, AS A RESULT, THEY MAY NOT APPLY

TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY

ALSO HAVE LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE,

OR PROVINCE TO PROVINCE.

Neither the distributor, any Snow Hawk dealer nor any other person has been

authorized to make any affirmation, representation or warranty regarding the product,

other than those contained in this limited warranty, and if made, shall not be

enforceable against AD Boivin.

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 6 of 12

AD Boivin reserves the right to modify this warranty at any time, being

understood that such modification will not alter the warranty conditions applicable to

the products sold while this warranty is in effect.

2.8. TRANSFER

If the ownership of a product is transferred during the warranty coverage

period, this warranty shall also be transferred and be valid for the remaining coverage

period provided that AD Boivin is notified of such transfer of ownership in the

following way:

a) The former owner contacts AD Boivin (at the phone number below) or an

authorized Snow Hawk dealer gives the coordinates of the new owner; or

b) AD Boivin or an authorized Snow Hawk dealer receives a proof that the

former owner agreed to the transfer of ownership, in addition to the

coordinates of the new owner.

2.9. CONSUMER ASSISTANCE

In the event of a controversy or a dispute in connection with this limited

warranty, AD Boivin suggests that you try to resolve the issue at the dealership level.

We recommend discussing issue with the authorized dealer’s service manager or

owner.

If the issue has not yet been solved, please submit your complaint in writing

or call at the following number:

AD Boivin

Customer service

700 Jean-Marchand Street

Lévis, Qc (G6V 9G6)

Tel : (418) 838-3783 ext 245

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 7 of 12

3. WARRANTY INFORMATION

3.1. WEAR ITEMS

The following items are what we consider Wear items and they are not covered

under the warranty unless failure is a direct result of a defect in material or

workmanship.

Brake components Hydraulic components Slide rails

Carburetor components Light bulbs / Sealed Snow-Tracker wear

Clutches Beam lamps Spark plugs

Drive belts Lubricants Steering components

Filters Sealants Suspension components

Finished and unfinished surfaces Seat components Track

Fuses Ski wear rods

Hoses Skis

3.2. LABOUR TIME

The time taken to complete the repair and the hourly rate must be submitted to

AD Boivin via form AD-CLAIM available in appendix 1. You can also request an

electronic copy ([email protected]) and return it to us by email or fax. While

reviewing your claim, AD Boivin reserves the right to adjust hours claimed according

to the usual time needed to complete the repair.

3.3. VEHICLE TESTING AFTER REPAIR

AD Boivin recognizes the importance of verifying certain repairs by testing the

products in real conditions. Because each authorized dealership has differences in

local conditions, AD Boivin will allow you to claim up to 0.5 hour of extra labor for

vehicle testing, if the situation should warrant it. Any request for vehicle testing must

be appropriate and explained in detail. If certain conditions exist which require

additional testing time, prior authorization from AD Boivin must be acquired.

3.4. STUDDED TRACK

Install studs on a Snow Hawk track automatically void the warranty on the

track.

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 8 of 12

3.5. DAMAGE IN TRANSIT

3.5.1. Visible crate damage

Every precaution is taken to ensure that new products leave the

factory in proper condition. However, a product may be received with

damages incurred during transit. The carrier is insured and is responsible

for the products during the transportation from the factory to its

destination. Dealer must make all claims for shortage and/or damaged

products time of delivery and to notify AD Boivin by describing the

shortages and/or damages on the Bill of Lading or delivery receipt and

agrees to forward this notification to AD Boivin within 7 days after receipt

of shipment. AD Boivin will not cover these claims under warranty but will

make sure your request is properly processed by the carrier.

Please call AD Boivin (Ask for vehicle shipping)

Tel .1-418-838-3783

9Load must be inspected in the presence of the carrier (crate

damages number of vehicle included in the load, etc.);

9When damages to a crate is noticed, the carrier’s bill of

lading must be marked ‘’temporarily accepted, subject to a

further inspection’’ and signed by you and the carrier !

3.5.2. Concealed crate damage

In case of concealed damage discovery at the time of unpacking, call

the warranty department. Please note that pictures may be required:

•Picture of the crate;

•Picture of vehicle damage while in the crate;

•Picture of vehicle damaged area (we should be able to clearly

identify it)

*** TAKE THE TIME TO INSPECT THE COMPLETE

LOAD AND SIGN THE BILL OF LADING ***

AD BOIVIN WARRANTY POLICIES

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June 2005 AD Boivin Design Inc. Page 9 of 12

4. WARRANTY PARTS MANAGEMENT

As we find ways to ensure continued improvement in product quality, durability and

reliability, we need as much evidence as possible to correctly identify, diagnose and find

solutions to actual, ‘’in-field’’ defects or failures. As a vital link between the customer and

our Quality Assurance department, dealer co-operation in parts handling procedures is

valuable for everyone involved.

4.1. PARTS IDENTIFICATION

Each part returned to AD Boivin / Warranty Department or kept at your

dealership must be identified with a tag containing your dealer name and claim

number.

4.2. PARTS KEPT AT THE DEALER’S FACILITY

Under AD Boivin policies, you are required to keep at your place of

business all parts for a minimum of 90 days from the claim credit date. Any / or

all parts can be requested for further analysis by the manufacturer within this

period. Failure to provide these parts upon request will automatically result in a

debit of the complete claim.

4.3. DEFECTIVE PARTS TO BE RETURNED

When we request that defective parts be returned to AD Boivin they

must be received with a copy of the AD Boivin claim within

21 days

from the claim credit date. If they are not returned, we will debit the

repairs automatically from the dealer’s parts account.

If you are required, or requested to return certain parts with your warranty

claim, it is imperative to package the parts appropriately. Improperly packaged

and subsequently damaged parts may result in a rejection of the claim, should the

damage render the component useless or impossible to diagnose. Since rejected

warranty parts could be returned to you, per your request, you want to be sure

they arrive in good condition. Our warranty parts inspection staff always makes

sure to package parts appropriately.

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