Snom Vodafone 821 Manuel utilisateur

Vodafone | snom 821 User Guide

snom 821 User Manual

Vodafone | snom 821 User Guide

Important Information

Safety Instructions

Disposal of the phone

The snom 821

Welcome to Vodafone One Net

Setting up your phone

Phone installation – connecting the handset

Initialisation

Help and support

Getting to know your phone – Quick Guide

Getting started - Quick Guide

Making and receiving calls

Placing a call on hold

Transferring a call

Redial

Rejecting a call

Display layout

The ‘function key’ line (activated by the soft keys)

The ‘information’ line

Making a call

Using different audio devices

Receiving a call

Missed calls

To quickly view missed calls

Setting up voicemail

Retrieving voicemail

LED indications

Call Indication LED

Line key LEDs

Message LED

Headset key LED

Navigation key

DND (‘Do not disturb’) key

Hold key

Call Waiting

Three-party Conference

Transfer key

Attended call transfer

Blind call transfer

Local directory key

Adding a new entry or editing an existing entry

Contents

Vodafone | snom 821 User Guide

Deleting an entry from the directory

Adding an entry from the call list

Calling a contact from the Local directory

Input modes

Entering letters and special characters

Group call pick up

Volume Key

The Settings menu

Preferences menu

Preferences - Changing the ringer

Preferences - Changing the language

Preferences - Changing the display

Call Features menu

Call features - Call Forwarding

Call Forward Unconditional

Call Forward Busy

Call Forward No Answer

Turning off Call Forwarding

Call features - Outgoing Calls - Autodial

Call features - Incoming Calls – Reject Anonymous

Maintenance menu

Call History menu

Vodafone One Net Feature Access Codes

Vodafone | snom 821 User Guide

Before using this device for the rst time, please make sure you take the

time to read the instructions on phone safety and disposal, as well as the

information in this guide about how to set up and use your phone. Please also

be sure to share this information with other phone users.

Important Information

Safety Instructions

When using your snom 821, please be sure to follow the user instructions in

this manual and other applicable documentation.

This device is for indoor use only!

As with all electric items, care should be taken to keep your phone away

from damp and liquids. Don’t install the phone in a room with high humidity

(for example, in bathrooms, laundry rooms, or damp basements). Also, don’t

immerse your phone in water and be careful not to spill or pour liquids of any

kind onto or into it.

Don’t install your phone in surroundings that are at risk of explosions (in paint

shops, for example) and don’t use the phone in any environment if you smell

gas or other potentially explosive fumes.

Don’t use your phone during thunderstorms: lightning striking the power grid

may cause electric shocks.

Your snom 821 phone is CE and FCC-certied and meets European and

US health, safety and environmental standards. Unauthorised opening,

changing, or modifying of your phone will cause the warranty to lapse

and may also result in the lapse of the CE and FCC certications. In case of

malfunction contact Vodafone Customer Services on 40084.

Vodafone | snom 821 User Guide

This phone is subject to European Directive 2002/96/EC and may not be

disposed of with general household rubbish.

The separate collection and proper disposal of electrical and electronic

devices serves to protect human health and the environment, as well as

helping to ensure recycling of re-usable elements. If you don’t know where or

how to dispose of your phone at the end of its life span, contact your

local town or city council, your local waste management provider, or

Vodafone Customer Services on 40084.

Disposal of the phone

Vodafone | snom 821 User Guide

Welcome to Vodafone One Net

Vodafone One Net is an innovative and effective way to manage your

business calls. It’s a hosted telephony solution that integrates xed and

mobile voice and helps to ensure that you never miss a call.

This guide is designed to introduce you to the snom 821 and the features

associated with Vodafone One Net.

Further help and support can be found by contacting customer services on

40084 or by logging in to your ‘My Account’ area at www.vodafone.co.uk

You can also contact your company administrator who will be able to

access and amend certain Vodafone One Net service settings via the online

administration portal.

The snom 821

5V DC

NET PC EHS

Vodafone | snom 821 User Guide

Phone installation – connecting the handset

Setting up your phone

The initial set up for your snom 821 phone will have been carried out

by a Vodafone One Net engineer, so your phone should already be

correctly installed and working. However, the information within this

section of the guide will be of help if a phone in your organisation

needs to be moved to another location, or swapped with another

device, in which case this guide will help you connect the right cables

in the correct locations.

1. Connect one end of the handset’s cable to the handset and the other end

to the jack (socket) on the back of your phone, labelled

2. Once you’ve connected the cable, push it into the groove in the lower

right-hand corner of the back of your phone. This helps to stop it from

being accidentally pulled out, and also ensures the footstand, when tted,

will be ush to the back of the device.

EHS

NET

5v DC

Vodafone | snom 821 User Guide

3. Next, attach the footstand, using the screws provided.

4. Once the footstand has been tted, plug the Ethernet (network) cable into

the RJ45 socket on the back of the phone (labelled “NET”). Then plug the

other end of the cable into one of your company’s LAN (Local Area Net

work) sockets to establish a data link.

5. If you want to use a headset, connect it to the RJ audio socket (labelled

‘EHS’ – External Handset).

6. Finally, before use, place your phone on an even, horizontal surface.

The second RJ45 socket (to the left of the ‘NET’ socket, labelled “PC”),

is used to plug another handset into, if you need to connect multiple

phones to your network in a ‘daisy chain’ (i.e. without using additional

Ethernet connections).

Vodafone | snom 821 User Guide

1. Connect your phone to your company’s LAN or to your router.

2. Don’t touch any of the keys while registration and initialisation are taking

place. This process can take up to 10 minutes.

3. If your phone has been successfully registered, the display shows a tick

with the phone ID.

Shown here is an example of a successful registration, indicated with a ‘tick’

symbol and the name and extension number of the phone. This is a typical

registration indication, but please note that the detail on your display may

differ, depending on settings specied for your company.

Initialisation

All snom phones are ‘plug-and-play’, so there’s very little set-up

involved. Additionally, as already outlined, your Vodafone One Net

engineer will already have initialised the device set up for your

company, so in most cases your phone will have been registered and

initialised before you start to use it. However, if you’re ever asked to

initialise your phone, these are the steps to follow:

Help Button

Vodafone | snom 821 User Guide

If, for some reason, registration or initialisation are unsuccessful, or if the

phone is not operating correctly, contact Vodafone Customer Services by

dialling 40084 or by logging into ‘My Account’ on www.vodafone.co.uk and

following the ‘help’ links.

To see a reminder of how to contact Vodafone for help and support with your

phone, simply press the ‘Help’ button, which will bring up the

following details:

Help and support

[ ]

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