SMART 6000S Series Guide d'installation

Was this document helpful?

smarttech.com/docfeedback/171720

smarttech.com/kb/171720 1

Basic classroom troubleshooting for your

SMARTBoard display

Do you need some help with your SMART Board display? Look through the common issues below and see

if you find a solution to your problem.

If you need help with something that isn’t listed here, search for answers at support.smarttech.com, or

contact SMART support.

The display won’t turn on.

Check that the display is plugged into a power outlet. You can make sure the outlet is working by plugging

in another device, such as your laptop or phone, and seeing if it charges.

There is a power switch on the back of the

display next to where the power cord plugs in.

After you’ve confirmed that the power cord is

plugged into the wall and the back of the

display, try turning the power switch on and off.

Touch and ink are inconsistent. They work better on some parts of the screen

than others.

SMART Board displays use infrared transmitters and sensors around the edge of the display, between the

screen and the frame. Dust buildup on the protective plastic can impair touch performance.

Inspect these areas for dust and clean them every week. Use a clean, lint-free, non-abrasive cloth to gently

wipe the plastic between the screen and the frame.

TIP

Because the display uses infrared sensors, it is sensitive to light, so ensure there are no lamps or

spotlights pointing at the display.

Basic classroom troubleshooting for your

SMARTBoard display

smarttech.com/kb/171720 2

Touch and ink on the screen don’t align with where I touch the display.

You might need to orient your display. The orientation instructions walk you through placing your pen on a

series of targets to help the display accurately track your position on the interactive surface.

To orient your display

1. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating

systems) or Mac menu bar (macOS operating systems) and select SMART Settings.

2. Tap Orient/Align the SMART product.

3. Follow the on-screen instructions.

The display isn’t responding to touch.

SMART Service might not be running, which would prevent touch control from working.

To run SMART Service

1. Ensure a USB cable is plugged in from the desktop to the display.

2. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating

systems) or Mac menu bar (macOS operating systems) and select SMART Settings. If there is no issue

you’ll see a message that says the SMART Board is connected and working properly.

3. If you do not see this message, from the left-hand menu select About Software and product support

>Tools >Diagnostic . A new window opens.

4. From the top menu, select Service >Start. This restarts SMART Service manually so that touch can

start working again.

I can’t connect to the internet.

From the Home screen, tap Settings >Wi-Fi and ensure that a network is selected.

I want to turn SMART Ink on or off, or SMART Ink is not responding.

If SMART Ink is not responding, turning it off and on may resolve the issue.

1. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating

systems) or Mac menu bar (macOS operating systems) and select SMART Settings.

2. Tap SMART Ink Settings.

3. Select or clear the Start SMART Ink when you log on box.

Basic classroom troubleshooting for your

SMARTBoard display

smarttech.com/kb/171720 3

I can’t connect to Screen Share.

You may need to reset Screen Share and ensure your device and the display are connected to the same

network.

To reset Screen Share

1. From the display’s screen sharing application, select Reset Screen Share.

2. From the device you are looking to share from, turn Wi-Fi on and off by putting it into airplane mode for

a moment or by just turning Wi-Fi off and back on.

To confirm your device and the display are connected to the same network

1. From the display, tap Settings >Network.

2. Make note of the network your display is connected to.

3. Open the Wi-Fi settings on your device and verify that your device is on the same network as the

display.

smarttech.com/support

smarttech.com/contactsupport

SMARTTechnologiesULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. Contents are subject to

change without notice. November 24, 2020.

Autres manuels pour 6000S Series

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels SMART Tableau blanc

SMART

SMART Board 600 Series Guide d'installation

SMART

SMART SMART Board D685ix Manuel utilisateur

SMART

SMART Board 880 Manuel utilisateur

SMART

SMART SB640 Manuel utilisateur

SMART

SMART SBM680 Manuel utilisateur

SMART

SMART Board 4000 Series Instructions d'utilisation

SMART

SMART SBM600 Manuel utilisateur

SMART

SMART kapp Manuel utilisateur

SMART

SMART 800i6 Manuel utilisateur

SMART

SMART SMART Board Manuel utilisateur

SMART

SMART Meeting Pro 4 Manuel utilisateur

SMART

SMART SB885 Manuel utilisateur

SMART

SMART SB880i5e-SMP Manuel utilisateur

SMART

SMART Board 800 Series Manuel utilisateur

SMART

SMART kapp iQ 55 Manuel utilisateur

SMART

SMART KAPP42 Manuel utilisateur

SMART

SMART Board 800ix3 Manuel utilisateur

SMART

SMART Smart Board 480 Manuel utilisateur

SMART

SMART kapp iQ 55 Manuel de service

SMART

SMART SB880E Manuel utilisateur

SMART

SMART Board MX V3 Series Manuel utilisateur

SMART

SMART Board 8000 series Manuel utilisateur

SMART

SMART Board 600 Series Manuel utilisateur

SMART

SMART SPNL-6275 Manuel utilisateur

Manuels Tableau blanc populaires d'autres marques

Copernicus

Copernicus RC105 Manuel utilisateur

IKEA

IKEA MALA 104.889.67 Manuel utilisateur

funtronic

funtronic EasyBoard Manuel utilisateur

Best-Rite

Best-Rite Baby Folding Wheasel 784-T Manuel utilisateur

Best-Rite

Best-Rite Modular Room Divider Manuel utilisateur

IKEA

IKEA MALA 504.565.92 Manuel utilisateur

Panasonic

Panasonic TX-47P800HQ TX-47P800HZ Manuel utilisateur

Quartet

Quartet QRT-72981 Manuel utilisateur

EGAN

EGAN GlassWrite TableScreen TSG Manuel utilisateur

Claridge

Claridge Edify Mobile Manuel utilisateur

Legamaster

Legamaster e-Board Touch 2 Manuel utilisateur

Nureva

Nureva WALL Manuel utilisateur

Best-Rite

Best-Rite Black Splash Manuel utilisateur

Da-Lite

Da-Lite Cosmopolitan Electrol Manuel utilisateur

Steelcase

Steelcase H. System Manuel utilisateur

Epson

Epson AN2WA87 Manuel utilisateur

Rapidline

Rapidline GB96 Manuel utilisateur

Luxor

Luxor WB3624W Manuel utilisateur