1. Be sure you are holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different on
different phones) the entire time you are speaking into your smartphone. It works like a walky-talky.
8. I can’t hear out of my SmartPhone
1. Be sure you are NOT holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different
on different phones) while your visitor is speaking.
2. If you still cannot hear from your smartphone, please contact us.
9. The video freezes at 10, 20 or 60 seconds
1. This issue was in revolved with firmware version 35. If you still experience this issue, please contact us.
10. The “Mute”/”Talk” button does not work the first time I press and hold it (Android Users Only)
1. This is affected by the difference between Android phone screens. Try to press and hold the middle of the button and
it should work.
11. My login details I used on the website during checkout do not work with the app
1. The account you created in the cart and your SkyBell app account are completely different. Please create a new
account via the app and use your email and password to log into the app. There is no continuity between the website
and the app.
Using the Advanced Features
1. The Do Not Disturb (Silent Mode) doesn’t work
1. It takes 3 minutes for the Do Not Disturb (Silent Mode) to activate or deactivate after you turn it on or off.
2. If it still does not work after you have waited three minutes, please contact us.
2. The motion sensor on/off switch doesn’t work
1. It takes 3 minutes for the motion sensor setting to activate or deactivate after you turn it on or off.
2. If it still does not work after you have waited three minutes, please contact us.
3. *Note: The motion sensor currently has a range of 12-16 inches and requires up to 15 seconds to activate. This is
just the start and we’ll expand the feature as we continue fine-tuning the performance of the motion sensor.
Issues After SkyBell Was Working Correctly
1. SkyBell’s light turned from solid green to blinking green after it was working correctly
1. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts blinking
rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes. If it is green then you are all set.
2. If this does not work, power cycle SkyBell by turning off your circuit breaker for 15 seconds. Then allow SkyBell to
reset for 5 minutes.
3. If this does not work, please contact us.
4. You can also conduct a speed test to confirm your upload speed is 1.5mbps or above.
5. If your upload speed is 1.5 mbps or above and the light is still blinking green, please contact us.
2. SkyBell’s light turned from solid green to blinking red
1. In most cases, this is happening between 18-36 hours after successfully installing, syncing and using SkyBell
2. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts blinking
rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes.
3. If that does not work, power down your SkyBell from the circuit breaker for 10-15 seconds and then let SkyBell
power back up for 5 minutes. If your SkyBell light is green, press the SkyBell button and see if it sends the video
feed.
4. If it is still blinking red, please contact us.
3. SkyBell’s light turned from solid green to solid red
1. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts
blinking rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes.
If that does not work, power down your SkyBell from the circuit breaker for 10-15 seconds and then let SkyBell power back
up for 5 minutes. If your SkyBell light is green, press the SkyBell button and see if it sends the video feed.
2. If it is still a solid red, then go into your app and delete your SkyBell from the account. To do this, tap on the
SkyBell name, scroll to the bottom and click “Remove Device”. Then sign out of the app, sign back in and then re-
sync SkyBell. You will need the device ID again.
3. You may also want to conduct a speed test
4. If your upload speed is 1.5 mbps or above and the light is still red, then contact us.
