Skybeam Digital Phone Manuel d'utilisation
Digital Phone
Installation &
User Guide
Telephone #1 _________________________________
Voicemail PIN _________________________________
Telephone #2 _________________________________
Voicemail PIN _________________________________
skybeam
HIGH SPEED INTERNET • DIGITAL PHONE
We would like you to verify that the 911
address we have for you is correct - you can
do this by dialing 555-555-0911 from your
Skybeam Digital Phone.
If you find that your 911 address is incorrect,
please let us know immediately by calling
us at 1.888.SKYBEAM or emailing us at
Connect the Linksys Phone Adapter to the Internet.
Plug a phone into the adapter (see page 10, step 6)
Configure your phone options such as voicemail and
failover number at http://voice.skybeam.com and
login using your phone number and password shown on the
label below. See pages 15-16
Optional: Keep (port) your existing phone number.
Visit website www.skybeam.com/lnp (LNP Form)
Quick Start Instructions
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Welcome!
Thank you for ordering the SKYBEAM Digital phone Service. This
service utilizes VoIP (Voice over Internet Protocol) technology
which allows you to use your high-speed SKYBEAM Internet
connection to make and receive phone calls.
This guide will assist you in setting up your phone service and
configuring the options to suit your needs. It also lists the features
that are available with instructions on how to use them.
Package Contents
Power Supply
Ethernet
Linksys
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Table of Contents
SECTION: PAGES:
Phone Number Options 6-7
1. Keeping Your Current Number
2. Phone Setup Options when Porting
3. Important Porting Information
Setting up the Phone Service 8-13
Feature Setup and Use 15-17
1. Online Configuration
2. Phone Configuration
Troubleshooting 18-21
1. Billing
2. Faxing & Alarm Systems
3. Phone Doesn’t Work
4. Caller ID
5. Call Quality
6. Porting
7. Installation
8. Voicemail
9. Lost Password
10. Ringing Problems
11. Calling Problems
12. Cancelling Phone Service
Phone Number Options
Your SKYBEAM Phone Service ships with a new working telephone number
that you can begin using immediately. This number is printed on the your
manual with your voicemail password. If you are NOT going to port your
phone number (bring your number to SKYBEAM), or wish to do it at a
later time, please skip to page 8, “Setting up the Phone Service.”
1. KEEPING YOUR CURRENT NUMBER
If you decide to port (keep) your number, please follow these steps:
A. The number you wish to port must be active with your current
phone company.
B. A “Letter of Authorization” must be entered via the website:
http://www.skybeam.com/lnp (LNP Form)
C. Use a copy of your phone bill to fill out the online form.
D. Once submitted, we will process the port, which takes about 20-
30 calendar days. You will receive an e-mail notification when the
port has been submitted and when it is completed. Please keep your
porting number active with your existing provider until we notify you
that the port has completed.
2. PHONE SETUP OPTIONS WHEN PORTING
Please choose one of the three options listed below if you are porting
your phone number to determine when and how to set up your phone
service:
A. CALL FORWARDING OPTION (recommended)
Call forward your porting number to the Skybeam assigned number
and start using the Skybeam Phone Service to make and receive
all your calls. Once you have forwarded your calls to the Skybeam
assigned number, go to page 8, “Setting up the Phone Service.”
B. TWO PHONE OPTION
Keep your existing phones hooked up to your current phone service,
and set up your Skybeam Phone adapter with a phone plugged into it.
When your existing phones quit ringing and the Skybeam phone starts
to ring, the port has completed. At that time, follow the steps on page
11, beginning with step 10. This will allow you to set up all phones
in your home to use the Skybeam Phone Service. To proceed with
setting up your Skybeam Phone adapter, go to page 6, “Setting up the
Phone Service.”
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C. WAITING FOR PORT OPTION
You can wait to hook up the Skybeam phone service until you notice
that the port has completed. The downside to this option is that
you may miss calls. Several companies are involved in the porting
process and once the port completes it may take a few days for us
to notify you. However, callers will be able to leave messages on
your Skybeam voicemail. You can configure the voicemail online at
http://voice.skybeam.com to notify you via e-mail or text message
when you receive a message. When you receive the confirmation
e-mail indicating that the port has completed, go to page 8, “Setting
Up the Phone Service.”
3. IMPORTANT PORTING INFORMATION
A. PRE-CONFIGURED ADAPTER
Once we process your porting request, we immediately configure
your phone adapter with your porting number, so calls made from
a phone attached to the adapter will show your porting number
on the outbound caller ID before the port has completed. This is
normal.
B. DON’T CANCEL
After 20-30 calendar days, you may notice that the port has
completed several days before we notify you.
DO NOT CANCEL YOUR EXISTING PHONE SERVICE UNTIL
NOTIFIED VIA E-MAIL OF THE PORT COMPLETION.
C. PORT STATUS
name and phone number, and we’ll respond with the status.
Step 1
Open the box or envelope
delivered to your home.
Inside the package is the
Linksys Phone Adapter,
power supply and one
Ethernet cable. If the power
supply is in two parts, slide
the small black plug portion
onto the large black power
supply
Setting Up Phone Service
WARNING: To use all the phones in your home on the Skybeam telephone service,
it is imperative that you FIRST disconnect the phone wiring from the carrier box on
the outside of your home (See step 9 for details.)
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Step 2
Locate your Internet
connection by following the
Ethernet line that comes
into your home from the
outside and plugs into the
Motorola Antenna Power
Supply (it may be located
near your computer or in
your basement). Locate the
Ethernet plug on the power
supply and disconnect it from
your computer or router. It’s
usually a flat black cable.
Step 3
Insert the rounded plug
into the power jack on the
adapter, and plug the other
end into an always-on power
source.
Step 4
Take the Ethernet plug you
unplugged in Step 2 that was
attached to your computer
or router, and plug it into the
blue jack labeled “Internet.”
Step 5
Take the Ethernet cable that
was included in the Linksys
Phone Adapter box and plug
it into the yellow jack labeled
“Ethernet.” Plug the other
end of the Ethernet cable
into the same location on
your computer or router from
which you unplugged the
Ethernet cable in step 2
Step 6
Plug a single phone into the
Linksys Phone Adapter jack
labeled “Phone 1” (the outer
jack).
WARNING: Do not plug a
phone cord from a wall jack
into the phone adapter at
this time as it may damage
the adapter. The “Whole
Home Installation” will be
explained beginning with
Step 9.
Step 7
Turn the Phone Adapter so
that you can see the lights.
The first three lights should
come on in sequence.
Light 1 is the power light and
should become solid green.
Light 2 will flash as Internet
traffic passes through the
device.
Light 3 indicates dial tone is
available from the “Phone 1”
jack and should become solid
green within 30-60 seconds.
It will flash when a phone is
in use (off-hook).
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