
Warranty:
Simulaids warrants this product to be free from any defect in mate-
rials and/or workmanship for a period of three years from the date
of purchase, as evidenced by the date of invoice when the product
was shipped to the end user. This warranty expressly does not
cover abuse, accidental or purposeful damage, or any form of
modification to the product. Simulaids reserves the right to either
repair or replace affected parts or the entire unit, at their sole dis-
cretion, after investigating and reviewing the actual product and
the damage. In most instances, a digital photo of the product in
question showing the damage will help qualify a product for return
to the factory. At no time will any product be accepted at the plant
without proper return authorization issued by Simulaids.
Freight and Shipping charges are the sole responsibility of the end
user. No product will be received with shipping charges due. Any
product considered for warranty work must be identified by serial
number and invoice number from the agency through whom the
product was purchased. Without this information the product will
not receive a return authorization number as required above.
Repair:
Simulaids airway trainers can only be repaired by Simulaids fac-
tory. Any other attempt to repair the trainer will void the warranty.
Return Goods Policy:
Should it be necessary to return the trainer to Simulaids for any
reason contact the customer service department to obtain a RE-
TURNAUTHORIZATION NUMBER.
Merchandise without a RETURNAUTHORIZATION
cannot be accepted. When requesting your RETURN
AUTHORIZATION please have your invoice number, date of pur-
chase, or the product serial number. Do not pack trainer being
returned in any type of packing materials that includes print like
newspaper.