Signotec Gamma Manuel utilisateur

Version 2.0 as of 10.03.2020 www.signotec.com

signotec Gamma

User Manual

 
 
 
© 2000–2020 signotec GmbH 
signotec Gamma user manual 
Page 2 of 16 
 
Contents 
 
THANK YOU!...................................................................................................................................................................3 
SYMBOLS........................................................................................................................................................................3 
WARNINGS AND PRECAUTIONS .....................................................................................................................................4 
OTHER RESOURCES.........................................................................................................................................................4 
CHECKING THE DEVICE UPON ARRIVAL ..........................................................................................................................5 
PRODUCT VIEW..............................................................................................................................................................6 
1. FRONT SIDE ........................................................................................................................................................................6 
2. BACK SIDE..........................................................................................................................................................................7 
CONNECTION TYPES .......................................................................................................................................................8 
1. USE WITH A COMPUTER ........................................................................................................................................................8 
2. USB REDIRECTION ON THE TERMINAL SERVER............................................................................................................................8 
3. VIRTUAL SERIAL CONNECTION AT THE TERMINAL SERVER..............................................................................................................9 
4. SPECIAL FEATURES OF CITRIX ENVIRONMENTS ...........................................................................................................................9 
5. USING A USB-TO-ETHERNET ADAPTER ....................................................................................................................................9 
INSTALLATION..............................................................................................................................................................10 
1. ASSEMBLING THE PEN HOLDER .............................................................................................................................................10 
2. STATUS LED.....................................................................................................................................................................11 
3. SOFTWARE.......................................................................................................................................................................11 
ACCESSING THE SERVICE MENU ...................................................................................................................................11 
1. SWITCHING MODES............................................................................................................................................................11 
2. ADJUSTING THE BRIGHTNESS................................................................................................................................................12 
3. RECALIBRATING THE SENSOR................................................................................................................................................12 
MAINTENANCE, CARE AND CLEANING......................................................................................................................13 
1. PEN AND PEN CARTRIDGE................................................................................................................................................13 
2. REPLACING THE CARTRIDGE .............................................................................................................................................13 
3. REPLACING THE PEN.......................................................................................................................................................13 
4. CARE AND CLEANING......................................................................................................................................................13 
WARRANTY ..............................................................................................................................................................14 
1. DURATION AND NATURE OF THE WARRANTY .......................................................................................................................14 
2. EXCLUSION OF WARRANTY...............................................................................................................................................14 
SUPPORT AND REPAIRS ............................................................................................................................................15 
1. TECHNICAL SUPPORT ......................................................................................................................................................15 
2. REPAIRS.......................................................................................................................................................................15 
3. OVERVIEW OF ACCESSORIES AND SPARE PARTS ....................................................................................................................15 
DISPOSAL OF DEVICE ................................................................................................................................................16 
DECLARATIONS OF CONFORMITY .............................................................................................................................16 
 
 
 

signotec Gamma user manual

Page 3 of 16

1. Thank you!

Thank you for having chosen one of signotec’s products. You now have a robust, durable and high-

tech solution that is unrivalled in this market segment. The signotec Gamma LCD signature pad serves

as an input device for signatures and is used to capture writing characteristics (biometrics) accurately

and in a high resolution and to display textual and colour graphical information on the LCD. The LCD

visualises the signature on the pad in real time.

The design of the sensor, along with a hardened glass surface, enables a long service life of up to

30 million signatures and unbeatable robustness.

In 2016, the signotec Gamma was honoured with an international premium award

of the German Design Council, the German Design Award, in the category of Ex-

cellent Product Design –Computer and Communication.

2. Symbols

Special attention in this user manual is drawn to specific situations, important notes and general

information using a system of symbols and colours.

Caution: Situations that can lead to injuries, errors or damage.

Note: Situations in which attention should be given to specific notes and information on

compatibility.

Tip: Notes and tips for usage.

signotec Gamma user manual

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3. Warnings and precautions

This user manual contains detailed information about the installation and setup of the signotec

signature pad. The following sections describe the device itself, as well as how to install, configure

and properly maintain the device.

Before you start using the device, please read all information, warnings and safety instructions care-

fully to take full advantage of the product’s long service life. Failure to comply with these precautions

will result in the loss of your warranty. Furthermore, signotec will not accept any responsibility for the

repair or replacement of the device.

•The signature pad was primarily designed for use in an office environment, over the counter

or for mobile use and has been tested in this operating environment. The use of the device in

other fields of application may damage it and is undertaken entirely at the user’s own risk.

•The pad is neither waterproof nor explosion-proof. In addition, you should avoid extreme fluc-

tuations in temperature. Never use the device in very dusty environments.

•Make sure to not scratch the display or place sharp or heavy objects on the device. Avoid

violently shaking (from impacts or drops, for example) the device in order to prevent damage

to the components.

•The screen’s surface can become damaged by pen tips that are pointy or have sharp edges.

Replace the pen tip or cartridge once it shows signs of use.

•Never expose the product to high-voltage electrostatic discharges or the build-up of electro-

static charge on the LCD screen. It could cause the LCD screen to temporarily become patchy.

If patches do appear, leave the device’s display turned on. The patchiness will disappear after

a few hours.

•The signature pad and the supplied pen are designed to be used together. You will void the

warranty if you use these two components of the product separately.

•In case of damage to the LCD screen, DO NOT touch the liquid that may leak out under ANY

CIRCUMSTANCES. This liquid may cause skin irritation. Immediately rinse the affected area

under running water for at least 15 minutes if the liquid comes in contact with your skin, eyes

or mouth. If the liquid comes in contact with your eyes or mouth, consult a doctor as well.

4. Other resources

In addition to the user manual, signotec also provides further information such as product descriptions

and technical data sheets online. For additional downloads and information, please contact your dealer

or visit www.signotec.com.

Please read this user manual carefully before installing and using the device to

ensure that you handle it safely.

signotec Gamma user manual

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5. Checking the device upon arrival

Immediately upon or after receiving the product, check that all associated components have been

delivered. If a component is missing, defective or visibly damaged, please contact signotec or the

authorised dealer from whom you purchased the product within one working day. If you do not com-

plain about a missing, defective or visibly damaged component within the period of time from receipt

of the product, the product is considered to have been properly accepted and it remains at the sole

discretion of the dealer to deliver or replace missing, defective or damaged components after this

period. It is up to you (as the customer) to prove the non-conformity of the delivery upon receipt of

the product.

The scope of delivery for your signature pad includes:

▪signotec Omega signature pad

▪Battery-free pen with replaceable cartridge (attached to the pad by a cord)

▪USB cable (attached to the pad; replaceable)

▪Replacement cartridge and tool

▪Vertical pen holder

signotec Gamma user manual

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6. Product view

6.1. Front side

USB cable

Ergonomic pen with

replaceable pen tip

Liquid Crystal Display (LCD) with

a hardened glass surface

Cord (attached to the device and pen)

Status LED

①

③

②

④

⑤

signotec Gamma user manual

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6.2. Back side

Pen holder (horizontal)

Micro-USB port

Cord (attached to the device and pen)

Device designation

USB cable

Item number

Mounting fixture for a vertical

pen holder

Hardware revision number

Tension relief for USB cable

Barcode with unique serial number

①

③

②

⑥

⑦

④

⑤

⑧

⑩

⑨

signotec Gamma user manual

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7. Connection types

The signotec Gamma signature pad is available in a variety of connection types. You can choose

between an HID/WinUSB and a vCOM (FTDI) version for use in virtual serial mode. The HID/WinUSB

device (item no. ends with U100) is designed for local use on a computer. A device featuring an

integrated USB-serial converter (FTDI) (item no. ends with FT100) will be detected as a serial device,

meaning it can be addressed via a COM port. These devices are specially designed for terminal server

environments in order to use the device as a local resource.

Note: A device featuring FTDI always operates in serial (vCOM) mode ex-works, whereas a

standard device always operates in HID-USB/WinUSB mode. For devices featuring an inte-

grated USB-serial converter, it is possible to switch modes using the service menu.

7.1. Use with a computer

We recommend using a signature pad in HID-USB or WinUSB mode for use on a computer with a

local operating system. If you operate the device under Windows 8.1, we recommend installing

the signotec HID driver. This driver disables the (Windows) power saving feature for the signotec

signature pads, which can have a negative effect on the device and could turn off the device from

time to time, for example. The driver is automatically installed with all current signotec software

products. As an alternative, you can download it at www.signotec.com.

7.2. USB redirection on the terminal server

The signotec signature pads feature support for native USB redirection from Windows Remote

Desktop and Citrix.

a) Remote Desktop

The following steps are required to use this feature on a Windows Terminal Server with RDP

(Remote Desktop):

a. The Windows Terminal Server must have Remote Desktop Session Host (RDSH)

installed in the server roles in Remote Desktop Services (RDS).

b. At the client, the following group policy must be enabled: Computer Configuration >

Administrative Templates > Windows Components > Remote Desktop Services >

Remote Desktop Connection Client > RemoteFX USB Device Redirection, and enable the

‘Allow RDP redirection of other supported RemoteFX USB devices from this computer’

option.

c. To apply the settings, an update of the machine’s policies (‘gpudpate /force’) and then

a reboot must be performed.

d. When establishing the remote connection, enable ‘Other supported RemoteFX USB

devices’ in the RDP client’s options under ‘Local Resources’ under ‘More...’.

e. An additional icon should be displayed in the connection line of the remote session after

a successful connection to show the available and redirected devices.

signotec Gamma user manual

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b) Citrix

The local devices can be selected for redirection when using current Citrix versions, for example,

via Citrix Receiver. These can also be accessed on the Citrix desktop via the ‘Devices’ area and

can be enabled or disabled.

Note: The connection via USB redirection is supported; however, it offers only an insuf-

ficient or very slow connection speed in some system environments. In this case, we

recommend using virtual serial or Ethernet connections.

7.3. Virtual serial connection at the terminal server

Signature pads can be used via a serial interface in a Windows Terminal Server or Citrix environ-

ment.

a) A device featuring an integrated USB-serial converter (FTDI) (item no. ends with FT100)

can be addressed via a virtual COM port, which is used to simulate the serial port. It means

that the device can be used as a local resource on a terminal server. To do so, the stand-

ardised FTDI driver must be installed on the client.

b) The ‘signotec virtual COM port driver’, which must be purchased separately, is available

for devices without an integrated USB-to-serial converter (FTDI).

This driver is available for Windows and Linux operating systems and converts the con-

nected USB device into a virtual COM port.

7.4. Special features of Citrix environments

There is an alternative connection method for signotec signature pads in Citrix

environments. The Virtual Channel technology enables you to use signature

pads without needing the COM port to map on the server. The technology is

also not limited to the use of devices with a virtual COM port, but also supports

native HID and WinUSB devices. In addition, the Virtual Channel connection offers significantly

better performance and stability and is therefore the recommended connection type for compatible

Citrix environments.

Note: The signotec Virtual Channel driver is required on the client. The driver is available

ex-works for various systems (such as IGEL and Rangee clients). If this is not the case, the

driver must be purchased.

7.5. Using a USB-to-Ethernet adapter

Signature pads used in HID or WinUSB mode can also be connected to the

signotec USB-to-Ethernet adapter. In this way, the device can be integrated

into the network via IP and is therefore available across several workstations,

for example. The connection via IP can also improve the performance in

terminal server environments. Please refer to the description of the network adapter for more

information.

Note: The USB-to-Ethernet adapter is only compatible with devices in USB mode and

therefore not with devices operating in virtual serial mode (vCOM).

signotec Gamma user manual

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8. Installation

The device has a removeable USB cable with both a standard USB Type A plug and a Micro-USB plug.

The cable is used for data transfer and to power the device. Connect this plug to a free USB port of

the computer or a signotec USB-to-Ethernet adapter.

The cable is routed through a small channel on the back of the signature pad to provide tension relief.

Attaching the cable without tension relief may damage the cable as well as the device.

Please connect the cable while taking all necessary safety precautions with regard to other devices

and persons. The cable should be routed in such a way that under no circumstances is it constantly

under tension. Do not place heavy objects on the cable, do not bend the cable repeatedly and do not

exert strong pressure on the cable connections. Improper loading of the cable or the connector sockets

may result in cable breakage or damage to the device’s components or your computer. Damage that

can be attributed to these causes is not covered by warranty.

Note: Please use only the supplied cable or appropriate spare parts from signotec to ensure

correct functionality. The USB standard provides for a maximum cable length of three metres.

signotec cannot guarantee functionality for longer cables.

8.1. Assembling the pen holder

There is a small cutout on the back of the device to attach the supplied, vertical pen holder. The

rounded, flat end of the pen holder needs to be pressed into this cutout, while applying a little

pressure, in order to ensure that it stays in place.

Please install all required drivers on your system before connecting the device.

Most drivers are included when installing signotec APIs and other software products

(such as signoSign/2). Otherwise, you can find them at www.signotec.com.

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