Siemens HiPath DX Manuel utilisateur

HiPath DX

IP Phone

User Guide

www.siemens.co.uk/hipathdx

Waste Electrical and Electronic Equipment (WEEE)

All electrical and electronic products should be disposed of

separately from the municipal waste stream via designated

collection facilities appointed by the government or the

local authorities.

This product is covered by the European Directive

2002/96/EC.

The correct disposal and separate collection of your old

appliance will help prevent potential negative

consequences for the environment and human health. It is

a precondition for reuse and recycling of used electrical

and electronic equipment.

For more detailed information about disposal of your old

appliance, please contact your city office, waste disposal

service or the shop where you purchased the product.

Contents

Contents.......................................................................................................1

Introduction.................................................................................................. 3

About this user guide ................................................................................3

About your telephone ...............................................................................4

Troubleshooting........................................................................................7

Producing and fitting the inlay...................................................................8

Standard features.........................................................................................9

Handling calls..........................................................................................10

Message waiting.....................................................................................16

Redial......................................................................................................17

Enquiry...................................................................................................18

Transfer ..................................................................................................19

Conference .............................................................................................20

Hands-free working.................................................................................21

Headset working.....................................................................................22

Menu features............................................................................................23

Show missed calls ...................................................................................24

Divert phone...........................................................................................25

Action other feature................................................................................26

Show telephone menu............................................................................28

Programming a number ..........................................................................31

Programming the Message Waiting key ...................................................32

Diagram of a typical display telephone

Feature keys

Used for:

Message waiting

Redial (last dialled number)

Enquiry

Hands-free/Headset



Programmable keys

Used for:

storing numbers

storing features

keysystem group working



Menu selection keys

Used in conjunction

with the menu system

Volume control keys

Used to raise and lower

audio volumes

Introduction

About this user guide

This user guide covers the operation of the following telephones fitted

with displays and connected to a HiPath DX via the computer IP network

(LAN). The model name is printed on the underside of the telephone.

optiPoint 400 economy, standard

optiPoint 410 economy, standard, advance

optiPoint 420 economy, standard, advance

optiPoint 600 office

Topics covered

This user guide is divided into the following sections:

Introduction Useful information about your telephone.

Standard features How to handle calls using the features

available on your telephone.

Menu features How to use the features on the menu.

Other user guides

If necessary, refer to the following user guides for more information:

•HiPath DX Telephone Features User Guide for information on using

the standard HiPath DX features.

•HiPath DX IP Phone ACD User Guide for information on using the

phone for ACD working.

•HiPath DX IP Phone Entry User Guide for information on using the

optiPoint 410 entry telephone.

•HiPath DX online user guides supplied on the HiPath DX Electronic

Publications (Ver. 9) CD provide additional details.

Introduction

About your telephone

Display and menu-selection keys

The display shows the progress

of your calls and provides a

menu system.

To see the display clearly:

•Tilt the display to suit your

office lighting conditions

•Adjust the contrast, see the

online guide.

Menu-selection keys:

WED 03 OCT

7802428

10:47

The menu system allows you to:

•Show missed calls? - display calls you have missed, see page 24

•Divert phone? - diverts your calls, see page 25

•Action other feature? - opens a submenu to access telephone

exchange features, see page 26

•Show telephone menu? - opens a submenu to allow you to set up

your telephone, see page 28

•Show call duration? - displays the length of the call, see page 15

•Redial <number>? - redials the last number you called, see page 17

Using the menu keys

Use the three menu keys in conjunction with the menus and messages

on the display:

nPress the ◄(back) or ►(next) keys to browse through the menu

options

oPress the 9(yes) key to select the displayed option or to confirm

your choice.

Introduction

Feature keys

Your telephone has four feature keys with associated lamps. To make

and fit an inlay to identify the keys, see page 8.

The feature keys are used for handling calls:

•Message Waiting - see page 16

•Redial - redials the last number you called, see page 17

•Enquiry (R) - is used to make an enquiry/consultation call or transfer a

call, see pages 18, 19 and 20

•Hands-free or Headset - see pages 14, 21 and 22

Programmable keys

Your telephone has eight or more programmable keys with associated

lamps. Each key has two stores; use the Shift key to access the second

store. You can use the programmable keys to store telephone numbers

or features. However, if you are part of a keysystem group some of the

keys are pre-programmed.

•To program a telephone number, see page 31.

•To program the Message Waiting key, see page 32.

•To program a feature, and for more information about keysystem

group working, see the online guide.

To make and fit an inlay to identify the keys, see page 8.

Volume control keys

Use the «and – keys to adjust the volume of ringing and speech during

a call, see page 13.

Headset working

If your telephone has a headset socket, you can use it with an approved

headset, see page 22.

Introduction

Using the display menus

The display has an intuitive menu system to help you use your telephone

and set it to your requirements, see page 28.

To close the menu and return to the normal display, press ◄or ►to

display Exit? and then press 9. In many cases, if you do not press any

keys for a short time, your telephone will automatically exit the menu.

If you receive a call while using the menu you can answer the call; your

telephone automatically returns to the menu when the call ends.

Emergency calls

Your telephone should have a label, clearly visible, that shows you the

number(s) to dial for the public emergency services and/or your site

specific emergency telephone number. If this is not fitted, contact your

telephone services manager.

Using the handset with a hearing aid

The handset has a special induction coupling for in-ear hearing aids that

have a switch setting marked T. Set the switch on your hearing aid to the

T position, this will give you the best sound quality.

Tone dialling

During a call, if you use the keypad, tones are sent automatically. Tones

are required, for example, for working with voice messaging systems.

Refer to the user instructions for the tone-controlled system for

information about what codes are required. Recorded instructions heard

during the call usually tell you which keys to press.

Cleaning your telephone

Use a damp or antistatic cloth to clean your telephone. If your telephone

is very dirty, use diluted washing-up liquid. DO NOT use cleaners

containing alcohol (such as screen wipes), cleaners which corrode plastic

or abrasive creams.

Introduction

Adapter bays

Your telephone may be fitted with one or two adapters; see your

telephone services manager for further information.

Spares and accessories

Various spares and accessories are available for your telephone; see your

telephone services manager for further information.

Troubleshooting

If your telephone does not operate as you expect, check the following

points before reporting a fault to your telephone services manager:

No dial tone

•Check that the telephone is plugged in to the IP network.

•Check that the power supply is plugged in and switched on.

Telephone does not ring

•Your calls are diverted (you hear a special tone when you lift the

handset and the upper line of the display usually shows the

telephone number to which calls are diverted).

•Do not disturb is set (the upper line of the display usually shows DO

NOT DISTURB). See the online guide for further information.

•Hot-desking has been set at another telephone. See the online guide

for further information.

•The ringing volume is too low.

Cannot dial an external number

•You do not have the privilege.

•Your telephone is locked. See the online guide for further

information.

Introduction

Producing and fitting the inlay Message Waiting

Redial

Enquiry (R)

Hands-free

Typical feature

keys inlay

SHIFT

You may be supplied with pre-printed inlays; use

the inlays that best correspond to the adjacent

diagrams. Otherwise use the templates or online

tool to create inlays.

Online tool

This is at http://www.siemens.com/hipath >

Downloads > Software. A wizard guides you

through the process of creating the labels.

Templates

Microsoft Word templates are available on the

HiPath DX Electronic Publications (Ver. 9) CD

supplied with your telephone system. They may

also be available on your company’s intranet.

Open the “optiPoint 500 templates” file and use

the appropriate features keys and programmable

keys inlay. Annotate the inlays as appropriate and

print them out.

Protective cover

Protective plastic covers are supplied with your

telephone. Fit the covers matt side up.

Programmable

keys inlay

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