8
RETURNING PRODUCTS FOR REPAIR
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before
returning unit for repair to review information relative to your application. Many times
only minor field adjustments may be necessary. When returning a product to Setra,
the material should be carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To assure prompt handling, please supply the following information and include it
inside the package or returned material:
1. Name and phone number of person to contact.
2. Shipping and billing instructions.
3. Full description of the malfunction.
4. Identify any hazardous material used with product.
Notes: Please remove any pressure fittings and plumbing that you have installed and
enclose any required mating electrical connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit.
Non-warranty repairs will not be made without customer approval and a purchase
order to cover repair charges.
Calibration Services
Setra maintains a complete calibration facility that is traceable to the National Institute
of Standards & Technology (NIST). If you would like to recalibrate or recertify your
Setra pressure transducers or, please call our Repair Department at 800-257-3872 (978-
263-1400) for scheduling.
WARRANTY AND LIMITATION OF LIABILITY
SETRAwarrantsitsproductstobefreefromdefectsinmaterialsandworkmanship,subjecttothefollowingtermsandconditions: Withoutcharge,SETRAwillrepairorreplace
productsfoundtobedefectiveinmaterialsorworkmanshipwithinthewarrantyperiod;providedthat:
a) theproducthasnotbeensubjectedtoabuse,neglect,accident,incorrectwiringnotourown,improperinstallationorservicing,oruseinviolationofinstructions
furnishedbySETRA;
b) theproducthasnotbeenrepairedoralteredbyanyoneexceptSETRAoritsauthorizedserviceagencies;
c) theserialnumberordatecodehasnotbeenremoved,defaced,orotherwisechanged;and
d) examinationdiscloses,inthejudgmentofSETRA,thedefectinmaterialsorworkmanshipdevelopedundernormalinstallation,useandservice;
e) SETRAisnotifiedinadvanceofandtheproductisreturnedtoSETRAtransportationprepaid.
Unlessotherwisespecifiedinamanualorwarrantycard,oragreedtoinwritingandsignedbyaSETRAofficer,SETRApressureandaccelerationproductsshallbewarrantedfor
oneyearfromdateofsale.
Theforegoingwarrantyisinlieuofallwarranties,express,impliedorstatutory,includingbutnotlimitedto,anyimpliedwarrantyofmerchantabilityforaparticularpurpose.
SETRA’sliabilityforbreachofwarrantyislimitedtorepairorreplacement,orifthegoodscannotberepairedorreplaced,toarefundofthepurchaseprice. SETRA’sliabilityforall
otherbreachesislimitedtoarefundofthepurchaseprice. InnoinstanceshallSETRAbeliableforincidentalorconsequentialdamagesarisingfromabreachofwarranty,or
fromtheuseorinstallationofitsproducts.
NorepresentativeorpersonisauthorizedtogiveanywarrantyotherthanassetoutaboveortoassumeforSETRAanyotherliabilityinconnectionwiththesaleofits
products.
159 Swanson Road, Boxborough, MA 01719-1304
Tel: 800-257-3872/978-263-1400, Fax 978-264-0292
SS2027 Rev.B10/10/00
