Thank you for choosing an alarm from
Sector Alarm AS.
This user manual will help in your
everyday use of the alarm system.
Please take time to read through it,
as it can give you important
information and some good tips
about using the system.
We hope you will have the pleasure of using your
alarm system for many years to come and that it
will keep you, your loved ones and your home
secure when you need it.
The first pages explain the normal use of the
system and how to test it. You can also contact
our customer services at any time if you should
have any questions about use of or routines for
the alarm.
If the alarm is triggered:
If the alarm is triggered, the control centre will telephone
your home and available mobile numbers to check your
status. If they make contact, passwords are exchanged.
The control centre will always give its password first, to
verify who is calling. If nobody answers or we are given
an incorrect password, we will immediately requisition a
security guard to check and re-establish security.
If detectors with cameras are fitted, images will be
transferred to our control centre immediately the alarm
signal has been transferred.
The first week after installation is considered to be a
registration and test period. No call-outs are therefore
made during this period. If you require call-outs from day
one, you must inform the technician of this during
installation.
Customer service and maintenance:
The alarm system will normally inform you itself if
any fault occurs, but it is still important to regularly
test all functions. If any questions should arise, you
can simply contact customer service, who will help
you over the telephone or send a technician.
Note: all our technicians have uniforms and visible
ID badges with photographs to prove that they work
for Sector Alarm AS.
Procedure for transferred images:
Where camera detectors are fitted, images that are
transferred will be handled according to the following
procedure:
The images are used as a basis for deciding on action
by Sector Alarm AS.
The images are processed by authorised technicians
at our control centre.
All images received remain accessible for up to 7
days. On the 8th day after receipt, images are
routinely deleted.
The images cannot be passed on to any third party
other than the police.
Photography within your home and handling of these
images is in accordance with requirements set by the
authorities.
SECTOR ALARM AS
Vitaminveien 1A
PB 113 GREFSEN
0409 OSLO
Telephone 03033 Fax 23399401
E-mail: post@sectoralarm.no
