FAQ
Frequently asked questions
Version 1.03
Technical specifications are subject to change
What should I do if the device or the scope of delivery does not meet my order or if individual components /
accessories are missing?
If you find that your order is incomplete or even faulty, our in-house support department will gladly attend to you. If you need
help or assistance, please fill out the support form on our website to open a support case:
https://www.bressner.de/en/support-en/
Alternatively, the form can also be completed as a PDF file and faxed to the following number: +49 8142 47284-78
You can also contact our technical support on weekdays from 8AM - 5PM by phone: +49 8142 47284 - 44
What do I do if the device or individual components / accessories are defective?
In case of a defect in equipment, individual components or the accessories supplied, a return shipment or repair can be arranged.
BRESSNER Technology provides its own RMA form for this purpose. Please read the instructions on our website regarding the RMA
procedure carefully before filling out the form and returning it.
You can find the form on our website at: https://www.bressner.de/en/rma/
You can also contact our RMA department on weekdays from 8AM - 5PM by phone: +49 8142 47284 - 24
Where do I find my Windows license key / license sticker?
For systems with replaceable batteries, the sticker with the license key is located in the battery compartment. For systems with
a permanently installed battery, the sticker is on the back of the device. In special cases there may be no license sticker at all, in
which case the license key is rooted in the BIOS (OEM 3.0 activation).
I only see a small sticker, but not the license key?
In this case it is the ePKEA version of the license sticker, which means the Bressner OEM product key is integrated into the image.
The key itself is not visible to the user (in plain text).
The Windows setup (OOBE) asks for a license key. How can I activate Windows?
Please skip this step without entering a key, the Windows product key was already stored by us in the installation. When the OOBE
is completed and an internet connection is established for the first time, Windows 10 activates automatically within a few minutes.
Important information about Windows 10 IoT Enterprise LTSB 2016 (V1607) / LTSC 2019 (V1809)
Please read and observe the following instructions concerning the operating system(s):
• The LTSB / LTSC versions deliberately do not receive any feature updates, the original versions are always retained.
▫Avoidance of lengthy update processes, faulty updates or incompatibilities with new versions
▫Secure operation, since security updates and patches are performed via Windows update or manual installation
▫Soware update from LTSB/LTSC to standard Win10 version not possible (only by new installation with new licensing)
• 10 years guaranteed support by Microso from date of introduction
• Full driver and soware compatibility (except UWP apps) with all popular Windows 10 versions (Home/Pro/Enterprise)
• Domain integration possible
• Slim basic installation without superfluous add-ons
• Systems can be used worldwide (special regulations of dierent countries do not apply to IoT Embedded Licensing)
• Low-cost licensing model in three price levels, depending on processor performance (Entry, Value, High-End)
• ATTENTION: The LTSB/LTSC versions deliberately do not contain a Microso Store andthe installation of Microso (UWP) apps
is not possible. The only exception is the Microso CameraApp, which was preinstalled on the device by Bressner Technology
in order to be able to use the camera(s). Windows 10-compatible programs, on the other hand, can be installed with no issue
(examples for browsers: Microso Edge Browser, IE11, Firefox, Chrome, Opera, etc.)
• Systems with IoT Embedded Licensing are not covered by support contracts with Microso (Enterprise Licensing)
