SARK 500 Manuel de service
SARK500 Embedded VoIP/TDM PBX
Administrators Guide V3.1
SARK Version 3 Release 1-115
Ma 2011
Contents
CONTENTS ............................................................................................................................. 2
1 COPYRIGHT INFORMATION .............................................................................................. 3
2 INTRODUCTION .................................................................................................................. 4
3 FEATURES OVERVIEW ...................................................................................................... 5
4 SARK IMPLEMENTATION ON THE WARP ....................................................................... 6
5 USING SARK ....................................................................................................................... 7
6 LOGGING ON TO SARK AND SETTING THE PASSWORDS ........................................... 9
7 ADDING TRUNKS ............................................................................................................. 11
8 ADDING EXTENSIONS ..................................................................................................... 18
9 CONFERENCING .............................................................................................................. 21
10 INTERACTIVE VOICE RESPONSE ................................................................................. 23
11 ADDING ROUTES ........................................................................................................... 26
12 FIREWALL ....................................................................................................................... 27
13 NETWORK CONFIGURATION ........................................................................................ 31
14 BACKUP/REGRESS & SAVE TO USB ........................................................................... 33
15 GLOBAL SETTINGS ....................................................................................................... 34
16 CALL RECORDING ......................................................................................................... 35
17 ASTERISK FILE EDIT ..................................................................................................... 36
18 SARK SERVICE CODES ................................................................................................. 38
19 NANP SUPPORTED SERVICE CODES .......................................................................... 44
20 PIKA TELEPHONY HARDWARE CHANNEL DRIVER ................................................... 45
21 CHANNEL STATUS ON THE APPLIANCE LCD ............................................................ 64
22 DEPLOYMENT AND DIMENSIONS ................................................................................ 68
23 SARK DIRECTORY STRUCTURE ON THE WARP ........................................................ 69
23 SARK DIRECTORY STRUCTURE ON THE WARP ........................................................ 69
24 SARK ADDITIONAL PERL DEPENDENCIES................................................................. 73
25 SARK ADDITIONAL BUSYBOX COMMANDS ............................................................... 73
1 Cop right Information
TRADEMARKS
SARK UCS/MVP and SARK500 are re istered trademarks of Aelintra Telecom Limited.
PIKA is a re istered trademark of PIKA Technolo ies Inc.
All other trademarks, product names and company names and/or lo os cited herein, if any, are the
property of their respective holders.
DISCLAIMER
This document is provided to you for informational purposes only and is believed to be accurate as of the
date of its publication, and is subject to chan e without notice. Aelintra Telecom Limited. assumes no
responsibility for any errors or omissions in this document and shall have no obli ation to you as a result of
havin made this document available to you or based upon the information it contains.
2 Introduction
SARK500 on the WARP appliance provides a solid-state SIP/TDM PBX solution for system inte rators and
PBX resellers. The appliance is a purpose-desi ned telephony platform with its own inte rated analo ,
di ital and GSM telephony boards. The system can support up to 8 FXO (CO) lines or 8 Di ital (BRI)
Channels or 4 GSM channels, dependin upon the confi uration. It also provides a further 8 SIP or IAX2
trunks for VoIP telephony. The system can be confi ured with up to 20 IP handsets from any of the leadin
SIP manufacturers (e. . Snom, Aastra, Cisco, Yealink etc).
The onboard SARK UCS/MVP software provides a feature-rich raphical workbench and decision en ine
desi ned to enerate and run efficient PBX ima es.
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3 Features Overview
SARK500 provides an easy to use raphical workbench and decision en ine that controls and mana es the PBX.
The Warp appliance is a purpose-desi ned solid state telephony platform with its own inte rated analo , di ital
and GSM telephony boards. The SARK Implementation on the WARP appliance uses the SARK source code
directly from the SARK svn repository. SARK is also available as, a CentOS 5 .iso, a tarball or a Redhat/CentOS
rpm.
SARK500 features
Add or chan e extension and voicemail accounts in seconds
Inte rated, extensible automatic provisionin service
Supports all Asterisk-supported trunk technolo ies
Reduce lon distance costs with LCR and powerful pattern-based outbound routin
Route incomin calls based on time-of-day, DID, Caller ID
Supports BLF, call parks and directed call pickup
Create infinite level interactive Di ital Receptionist (IVR) menus
Desi n sophisticated recursive call roups
True hot-desk support (option)
Advanced voice recordin features (option)
Mana e callers usin ACD and Queues
Detect and direct incomin faxes
Automatic Backup and one-click Restore
Powerful on-board firewall
Simple network mana ement
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4 SARK Implementation on the Warp
Overview
Surprisin ly few chan es were necessary to deploy SARK onto the Warp platform. Over 90% of the code is
exactly the same as it is on any other SARK platform. The C code has been recompiled for the WARP's PPC CPU
and there are some other minor chan es due to the absence of a re ular System V initiator, however they are
relatively minor.
The majority of the SARK code all resides in a sin le tree in /opt/sark. This has been placed into persistent
stora e usin conventional 'ln –s back-to-root' practice. A very few SARK features have been disabled on the
Warp platform due to missin platform functionality
PIKA infrastructure changes
l IPtable support added by Mark Recoskie
l Shorewall firewall added
l Daemon startup sequence chan ed and a firewall starter added (S70shorewall)
l Daemontools starter added for the SARK helper daemon
l Cron root added for the SARK timer, backup and a ein routines
SARK disabled features
l Dynamic Proxy has been disabled because the Li httpd rewrite en ine doesn’t support it.
l Network scannin to discover “orphan” SIP devices is disabled because the PIKA Linux platform does not
have 'nmap', 'pin –W' or 'arp'. This will be redeployed in a near release usin arpin –W with a
recompiled BusyBox.
l Multi-tenant support is disabled on the WARP; it is inappropriate for smaller systems
SARK new features for PIKA
l sarkpnet.pl has been created to mana e ip chan es in the PIKA environment
l sarkedsw.pl (firewall) has been modified for PIKA from the EL5 project
SARK Storage la out on the Warp
l SARK pro ram stora e is almost all on /persistent/opt/sark
l The only exception is the HPE (hi h performance en ine) which is in /var/lib/asterisk/a i-bin.
l SARK customer data stora e (the database, backups and various customer mana ed files) is held on
/persistent2/opt/sark. This ives a clean separation between data and lo ic and makes firmware
up rade simpler.
l All mana ed usin standard symlinkin e. .
/opt/sark → /persistent/opt/sark → /persistent2/opt/sark/target
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5 Using SARK
The SARK browser pa es follow a standard layout. The fi ure below shows a typical SARK Web pa e.
Navi ation is handled by the column to the left of the screen. Modifiable data appears in the data window in
the centre and information and action buttons appear to the ri ht. All data fields have instant help (see
below). To save your chan es, press the save (disk icon) button. To commit your chan es (i.e. brin them into
service), click the checkmark (tick) button; this will cause SARK to re enerate the underlyin Asterisk
confi uration files and issue a soft reload.
S stem Help
Every name field in the system has context sensitive help associated with it. All you need do is hover the cursor over
any name field for an explanation of the field's function.
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S stem Buttons
The system buttons are clustered to the ri ht of each data panel. The available buttons are as follows
NEW button. Used to create a new object instance
SAVE button. Used to save an update or chan e
ACTION button. Used to perform an action.
DELETE button. Used to delete an object instance.
COMMIT button. Used to “enliven” your chan es by updatin the PBX runnin instance
CANCEL button. Used to cancel the current operation and return to the parent screen.
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6 Logging on to SARK and setting the passwords
To lo on to SARK you will need to know the IP address of the appliance. To obtain the IP address; after the
appliance starts press the touch sensitive button to the ri ht of the LCD screen. The button to les the LCD
display between the line status view and the IP address view. Type the IP address of the appliance in the address
bar of any Web browser on the same subnet. The SARK lo in appears.
Type the user name and password in the appropriate text box. The default user name is admin and the default
password is sarkadmin. Click the OK button. The SARK splash pa e appears.
The System Statistics section (to the ri ht) shows eneral status information. Telephone Tux is just for fun (and,
of course, there is a cool T-shirt).7 Chan in the Default Passwords
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Changing the Browser Password
For security reasons, we recommend that you chan e the default browser password immediately usin the
chan e password panel.
The system requires a password of at least 8 characters and you should try to use a mixture of upper and lower case
and at least one numeric character. This panel is only responsible for the maintenance of the browser password. It
does NOT chan e the root password of the box.
Changing the Password for the Appliance root User
Use an SSH client to open a session to the appliance usin the IP address displayed on the LCD. Type the user
name root and your password at the prompts. The factory set root password is sarkroot If you want to chan e
the password for the root user account, type passwd root at the Linux command prompt on the appliance.
Follow the prompts to enter and confirm the new password. Password information is preserved between
restarts.
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