Samsung NP960QFG Instructions de montage

www.samsung.com

REPAIR GUIDE

NP960QFG

NP964QFG

English. Rev.1.0

Table of Contents

Usage Notices

4 Precautions for Repair

5 ESD (Electrostatic Discharge) Precautions

5 Instructional Icons

Software Update

6 Samsung Update

7 Samsung Recovery

11 Windows recovery feature

11 Q&A

User Test

13 Samsung PC Diagnostics

Exploded View and Parts List

15 Exploded View

16 Parts List

Disassembly and Assembly

18 Tools for Disassembly and Assembly

20 Adhesives and Materials for Assembly

22 Case Rear Remove

24 Battery Remove

26 Wi-Fi Antenna and Cable Remove

31 Main to Sub Cable Remove

Table of Contents

33 SSD Module Remove

34 Fan Remove

36 Main PBA and Sub PBA Remove

39 Display Remove

40 Fingerprint Sensor Remove

42 Speaker Remove

44 Touchpad Remove

46 Speaker Assembly

48 Fingerprint Sensor Assembly

50 Touchpad Assembly

58 Display Assembly

60 Main PBA Assembly

63 Sub PBA Assembly

65 Fan Assembly

66 SSD Module Assembly

67 Main to Sub Cable Assembly

68 Wi-Fi Antenna and Cable Assembly

74 Battery Assembly

75 Case Rear Assembly

Usage Notices

All functionality, features, specifications, and other device information provided in

this document, including but not limited to, benefits, design, pricing, components,

performance, availability, and capabilities of the device are subject to change without

notice. Samsung reserves the right to alter this document or the device described herein

at any time, without obligation to provide notification of such changes.

Precautions for Repair

Samsung is not liable for any damage or defect determined to be caused by repair by

a non-authorized carrier, self repair or non-professional repair of the device. Samsung

is not liable for any resulting damage to the device, or any injury or other device safety

issue caused by any attempt to repair the device which does not follow these repair and

maintenance instructions.

Any damage to the device or defect caused by an attempt to repair the device by any

person other than a Samsung certified carrierwill not be covered by the warranty.

•

Use only demagnetized tools that are specifically designed for small electronic

repairs, as most electronic parts are sensitive to electromagnetic forces.

•

Use only high quality screwdrivers when servicing devices. Low quality screwdrivers

can easily damage the heads of screws.

•

Always use genuine replacement parts. Third-party replacement parts may not

function properly and could cause a fire or injury.

•

If you need to access the failure data of your device or need to get a more detailed

diagnosis, visit a Samsung Service Center.

•

If you need to replace unsold parts, visit a Samsung Service Center and receive

further instruction.

•

Before conducting repairs, remember to make backup copies of all important data

stored in the device.

•

Make sure to wear the appropriate safety equipment before carrying out repairs.

Samsung is not responsible for injuries that may occur because of not wearing the

proper safety equipment. Refer to Tools for Disassembly and Assembly for a list of

tools that you will need for assembling and disassembling the device.

•

Repair the device in a safe place.

Usage Notices

•

Before repairing the device, make sure the device is turned off. To turn off the

device, select the Start button ()and select

→

Shut down

•

If the device is damaged, emits smoke, or if you smell something burning, stop using

the device immediately and contact Samsung.

•

It is recommended to use safety equipment such as glasses, gloves, and a mask

when repairing the device.

•

Be careful not to damage the device when removing the Case rear.

•

Before assembly, ensure that there are no screws or foreign objects around the

battery.

•

During assembly, check if there are any abnormalities before reattaching the Case

rear, and be careful not to damage the battery by hitting or denting it. If the battery

is damaged, visit a Samsung Service Center.

•

Before repairing your device, make sure its battery is fully discharged.

•

Visit www.samsung.com to view the device information, related material, and safety

information.

ESD (Electrostatic Discharge) Precautions

It is the sudden flow of electricity between two electrically charged objects caused by

contact, an electrical short, or dielectric breakdown. ESD can cause negative effects on

mobile devices, especially electrical parts.

•

It is recommended to use ESD safety (Anti-static) equipment such as an anti static

wrist strap and gloves, and an ESD safe mat when repairing the device.

•

Increase the airflow to the work area to decrease the chance of accidental static

electricity discharges, as the potential for static electricity discharge may be

increased in low-humidity environments, such as air-conditioned rooms.

Instructional Icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Software Update

Samsung Update

Install and update Samsung apps and drivers on the computer. You can search for or

download the BIOS, drivers, and apps over the internet. Keep the computer performing

better and more stably with

Samsung Update

•

To check for available updates, the computer must be connected to the internet.

•

Only apps that have been installed with this app can be updated.

•

Images and features may differ depending on the model and the app version.

1 Select the Start button ( )

→

All apps

→

Samsung Update

2 Read and agree to the User Agreement.

This step appears only when the app runs for the first time.

3 Select

Update all

. Or, select

Install

Update

of the item to be updated.

The items will be updated.

Software Update

Samsung Recovery

When a problem occurs with the computer, restore the computer back to the factory

default settings by using the

Samsung Recovery

app (Recovery/Backup). It is also

possible to restore the computer to a previously backed up point. Back up important

data regularly before a problem occurs with the computer.

•

The

Samsung Recovery

app may not be provided in models with less than 64 GB

of storage. If you cannot access the Samsung Recovery app, refer to Windows

recovery feature.

•

Some functions may differ or may be unavailable depending on the version.

Refer to the app’s help information.

•

The

Samsung Recovery

app (Recovery/Backup) is not available when using CD/

DVD drives.

•

Recovering the computer erases the data or apps saved after a backup point.

Therefore, back up important data regularly before a problem occurs with the

computer.

•

When you open the app for the first time, read and accept the Terms and

Conditions when they display on the screen.

Recovering to factory default

You can restore the computer to its factory default settings. If necessary, back up

important data to an external storage device before restoring the system. Refer to

Backing up data.

1 When the computer starts Windows:

Select the Start button ()

→

All apps

→

Samsung Recovery

When the computer does not start Windows:

Turn on the computer and press the

key several times before the Samsung logo

appears.

Software Update

2 Select

Computer factory reset

→

Start factory reset

Follow the on-screen instructions to complete the recovery to its initial status.

Backing up data

Back up important data to an alternate internal drive or an external storage device

regularly to prevent data loss.

Backing up the current system

You can back up the factory default system or current system to an alternate internal

drive or an external storage device.

1 Select the Start button ()

→

All apps

→

Samsung Recovery

→

Back up computer

2 Select a drive to save the backed up data and select

Start backup

•

When backing up to an external storage device, connect the device to the

computer and then select the external drive.

3 Follow the on-screen instructions to complete the backup.

Software Update

Backing up user data

You can back up data files and folders.

1 Turn on the computer and press the

key several times before the Samsung logo

appears.

2 Select

Back up user data

3 Select the files or folders to back up and choose a storage device to save the data to

and then select

→

Start backup

•

The backed up folders or files can be saved only on an external storage device.

Connect an external storage device to your computer first and then select the

external drive.

4 Follow the on-screen instructions to complete the backup.

Recovering after a backup

Select a backup point saved on an alternate internal drive or an external storage device

to recover the computer to that point.

1 When backing up to an external storage device, connect the device to the computer.

2 Select the Start button ()

→

All apps

→

Samsung Recovery

3 Select

Backup and restore management

4 Select

Restore

of the data you want to recover and select

Start restore

5 Follow the on-screen instructions to complete data recovery.

Software Update

Copying the drive (making a disk image)

To replace the drive, move the data to the new drive by making a disk image. The

new drive must be large enough to hold the data from the current drive. Purchase an

external hard drive connector separately to connect the new drive to the computer.

When Windows is installed on a non-user replaceable disk, such as an eMMC, you

cannot copy the drive.

1 Connect the new drive to the computerwith an external hard drive connector.

2 Select the Start button ( )

→

All apps

→

Samsung Recovery

3 Select

Create a factory state disk

Create a disk copy

4 Select a disk to be copied and select

Start copy

The data on the disk is copied to the new disk.

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