Samsung Galaxy S10 Manuel utilisateur

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

INSTRUCTION MANUAL FOR APN CONFIGURATION AND

BASIC NETWORK CONFIGURATION FOR

SAMSUNG GALAXY S10

STEP 1

Insert Geoverse SIM Card:

This is the same process for any SIM Card, so if you know how to insert a SIM card, do

it, and skip to step 2.

Remove the SIM Card from the rest of the card as below

Insert the SIM removal pin that came with your phone into the hole in the small tray on

your phone. You may have to apply some pressure to open it. Place the SIM Card into

the tray and close the case, then turn on the phone. If the phone is already on, reset it.

STEP 2

Verify Network Operator:

Once your device is on, navigate to Settings > Connections > Mobile Networks

First, ensure that Data Roaming is switched to ‘ON’

Check if the ‘Network Operators’ tab says ‘Geoverse’.

If it says another network, follow the instructions in step 2a. If it does not have a network,

skip to 2b.

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

2a. In network operators Select Manually > Disconnect network - click OK

Please note that this process may take several minutes.

This will put your phone on the Geoverse network

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

2b. Tap on Select Manually and after a few minutes, it will suggest a series of potential

networks. If Geoverse is not among them, tap on Select Automatically. After a loading

period, your phone should be on the Geoverse network.

Note: If the network still does not say Geoverse, go in and out of airplane mode and/or

power cycle the phone.

STEP 3

Verify Access Point Name (APN):

Go to Settings > Connections > Mobile Networks > Access Point Names

Check the Access Point Names to make sure it is correct. If not, or if there is no Access

Point Name, you may need to add one.

To add a new APN, follow these steps:

a. Click ADD

b. Name –The name does not affect the settings, but the field must be filled out.

c. APN –Geoverse.name and is specific to your company. Your customer support

representative can provide your APN if you do not have it.

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

d. Be sure to Save everything at the end and then make sure you have selected that

name under APN. ‘Save’ is an important step. If you do not save, the APN settings

will not take effect.

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

STEP 4

Verify Network Mode:

To check if you are in the right Network Mode:

Go to Settings > Network Mode.

The network mode that you need to be in should be LTE or LTE only and not LTE/xxx.

If you do not have that option, you need to install an app called 4G Force LTE that can

let you have LTE only mode. If you do not install this app your device will not support

CBRS.

Follow the steps given below to install this app and get this function.

a. Go to Play Store. Please note you will need a Samsung Account and a Wi-Fi

connection to download from the Play Store.

b. Find the app called 4G Force LTE and download it on your device

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

c. Click SIM LTE/3G/2G Settings

d. Under Set Preferred Network Type > Select LTE only from the drop-down list

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

You can double-check by going back to Settings > Connections > Mobile Networks

It will say LTE.

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

Find Mobile Networks > VoLTE Calls, and turn this setting ‘OFF’ if it is ‘ON’

Step 5

Verify CBRS:

To check if your device is operating on CBRS you will need an app called Network Cell

Info Lite.

To download the app, follow the steps given below:

a. Go to Play Store

b. Find the app called Network Cell Info Lite and download it on your phone

c. Check on the top right corner of the meter. It should say ‘48 Band’.

Instruction Manual –APN Configuration

Samsung Galaxy S10

Geoverse | 13920 SE Eastgate Way * Bellevue, WA 98005 | www.geoverse.io | 425.217.0600

Step 6

Enjoy connectivity wherever you go.

Feel free to delete the apps used for setup. Thank you for choosing Geoverse for all your

private LTE needs!

Troubleshooting:

If the phone does not say ‘48 Band’, verify that you are under Geoverse coverage. Go in

and out of airplane mode and/or power cycle the phone.

If this persists, there may be an error with either your device or SIM card. To test this,

swap the SIM card into a known, working phone, and/or swap a known, working SIM card

into your device. Please note that you will need to check all the settings above with the

new SIM card/device.

If the problem persists, please contact Geoverse for further troubleshooting.

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