Samsung ACE Manuel utilisateur

International Travel Guide

Mobility

Samsung ACE™

66988

How to stay connected

around the world

Stay connected while you travel around the world

with your Samsung ACE™ smartphone. Bell gives

you access to voice coverage in over 180 countries,

including the availability of wireless data access

in more than 100 countries. Just follow these steps

to ensure you can roam wherever your business

or personal travel takes you.

Preparing for your trip

1. Visit bell.ca/coverage to conﬁrm the voice and/or

data coverage availability (which includes email

and browser access) in the country you are visiting,

as well as the roaming rates.

2. Familiarize yourself with your Samsung ACE

smartphone. In order to stay connected while

travelling, you may need to manually select

GSM mode on your smartphone when you arrive

at your destination.

3. Also, don’t forget to bring your charger and

electrical adapter with you.

Note: If you are travelling to the Dominican Republic,

Jamaica, or Mexico, please call Customer Care at least

48 hours prior to your departure to have your service

enabled in these countries.

Arriving at your destination

When you turn on your Samsung ACE smartphone,

the default service mode is set to CDMA. If you are

travelling to a country with GSM service, you will

need to change the mode. Here is how to select it:

Select Start

Go to International Usage

The options are:

- CDMA

- Int’l GSM

Select Int’l GSM

Select Apply

Conﬁrm selection by typing “yes”

By pressing OK your Samsung ACE smartphone will

power off and restart in the mode that you have

selected. Once the service mode has been changed

from CDMA to GSM, it is important to note that it must

be changed back to CDMA when you return from

your trip.

Changing the service mode from GSM back to CDMA:

Select Start

Go to International Usage

The options are:

- CDMA

- Int’l GSM

Select CDMA

Select Apply

Conﬁrm selection by typing “yes”

By pressing OK your Samsung ACE smartphone will

power off and restart in the mode that you have selected.

CDMA network

If you are logged on to a CDMA network, you will see

one of the following indicators in the top right-hand

corner of the screen: 1x

, 1X

, EV or 1XEV

GSM network

If you are logged on to a GSM network, you will see

the name of that network. You will also see a “G” icon

if you are on a GPRS network. This indicates that you

have wireless data access.

Once you’re logged on to a network, you will be able

to make/receive calls and send/receive text messages.

If a data network is available (GPRS), you will see a “G”

icon, which means you may also send and receive

emails, and use other data services.

Keep in mind that email and browser services are not

supported on all networks, so you may need to

manually select a network that supports data.

Searching for GSM networks that support

data access:

In the event that your Samsung ACE smartphone is

set to GSM and doesn’t automatically select a network

that supports data access (email and browser), you

will need to do the following:

Ensure that your smartphone is set to Manual selection

in the Int’l GSM menu:

Select Start

Go to International Usage

Your smartphone should be set to Int’l GSM

If so, select Phone Settings

Go to Networks

Conﬁrm that Network Selection is set to Manual

If selection is set to Manual, continue with the

following steps:

Select Menu

Go to Find a Network and press OK

Your smartphone will search for all available networks

in the area. Select individual networks one by one until

you are able to log on to one that allows data (GPRS)

usage. Data connectivity can be conﬁrmed by locating

the “G” icon on the status bar.

Refer to bell.ca/coverage for a complete list of

networks that support data.

How to make calls

To make local calls or to place a call within a country,

follow the local dialing method.

To make international calls, you need to use the

international dialing code used in that country.

For calls to Canada from the U.S. and most of the

Caribbean, use the same method that you would

to place a long distance call in Canada.

In GSM, you don’t need to know the international

dialing code. You can replace it with the “+” symbol.

To get the “+” symbol, press and hold the [0+] key

until the “+” symbol appears.

In CDMA, the international dialing codes are:

U.S., Bermuda, Guam and the Caribbean 011

Hong Kong, South Korea, Thailand 001

Taiwan 005

Other CDMA countries 00

Making calls from another country:

From

the U.S.,

Bermuda,

Guam and

most of the

Caribbean

Local calls (area

code+number)

Long distance calls,

including calls back

to Canada (1+area

code+number)

International

calls (Int’l dialing

code+country

code+city/area

code+number)

Miami to Miami:

305 XXX XXXX

Bermuda to Toronto:

1 416 XXX XXXX

Barbados to Paris

011 33 1 XX XX

XX XX

(CDMA)

+33 1 XX XX XX XX

(GSM)

From other

countries

Calls within a country

International calls,

including calls back

to Canada

(Int’l dialing

code+country

code+city/area

code+number)

Berlin to Frankfurt

069 XX XX XX XX

Hong Kong to

Vancouver

001 1 604 XXX XXXX

(CDMA)

+1 604 XXX XXXX

(GSM)

Tel Aviv to Montreal

00 1 514 XXX XXXX

(CDMA)

+1 514 XXX XXXX

(GSM)

Rome to London (UK)

+44 20 7XXX XXXX

Country Type of call Example

Using your services

Voicemail retrieval

To retrieve your voice messages, simply press and hold

the [0+] key until the “+” symbol appears, dial 1, and

then continue to place a call to your phone number.

Wait to hear your greeting, then press #and enter your

voicemail password. Roaming rates apply.

Call Forwarding

When you are on a GSM network, you will not be able

to disable or change your Call Forwarding settings.

Please ensure your settings are changed prior to your

departure.

Text Messaging

Sending a text message while roaming works in the

same way as it would if you were at home. Here are

some examples:

From New York to a Montreal mobile number:

514XXXXXXX

From Australia to a Calgary mobile number:

403XXXXXXX

From France to a French mobile number:

011 33 XXXXXXXXX

From France to a German mobile number:

011 49 XXXXXXXXX

Note: Text messaging in CDMA mode is only

available in the U.S.

Call Display

Depending on our roaming partner, Call Display

service may or may not work when roaming in the U.S.

or overseas.

Browser

Browser usage does not include roaming charges.

All data usage while roaming is pay-per-use.

1110

Troubleshooting

1. I see ‘No Service’ on the screen or I cannot log

on to a network when I turn on my Samsung

ACE smartphone:

It may take a few minutes for your smartphone to

log on to a network. If the problem persists, ensure

that your smartphone is set to Int’l GSM mode and/

or manually select a network.

2. I can’t send or receive email or launch

my browser:

The network you are on may not support data

roaming. Switch to a network that supports data.

3. My text messages are not being delivered:

Check that you are entering the number correctly

and make sure that text messaging service is

available in the area you are visiting.

4. I cannot access my voicemail:

Ensure that you are calling your own number using

the appropriate dialing code. Merely pressing the “1”

key before your number will not work while roaming.

5. I am not able to get service:

a) Verify that you have selected the appropriate

mode for your country of travel (GSM or CDMA).

For example, if you are travelling to a country with

GSM service, you must select the Int’l GSM mode.

b) Verify that your SIM card is in your Samsung

ACE smartphone and that it is inserted properly.

If your SIM card is missing or if it is inserted

incorrectly, your smartphone will display the

following message: “The SIM card is missing

or is not valid. You can still make emergency calls

if your service provider supports it.” Your phone

will also show a No SIM message on the display

and the SIM card icon, located at the top right

of the screen, will indicate an “x”.

1312

Rates

For a complete list of countries and rates, visit

bell.ca/coverage

Customer Care

If you have any questions about roaming while away

from home, call Customer Care, 24/7:

From the U.S.:

1 800 667-ROAM or

*611 (free from your mobile)

From overseas:

+1 514 420-7748 or

+800 328-2123-3 (available free of charge from

a landline in select countries)

(In CDMA mode, replace the “+” with an international

access code.)

For more information about using your

smartphone when you travel, call

Customer Care at 1 800 667-0123

or visit bell.ca/coverage

Current as of May 15, 2008. Available to Bell Mobility customers

within Bell’s international partner coverage areas where

technology permits. Coverage subject to change without

notice; see bell.ca/coverage for the most up-to-date

information. Can be activated with certain Bell Mobility

monthly plans on certain eligible exchanges within Bell

Mobility’s coverage area in Canada. Based on country location

and coverage, certain handset features may not be available.

Services and features may be withdrawn at any time without

notice. Roaming services for some listed countries may

be unavailable due to fraud or other circumstances. ACE is a

trade-mark of Bell Mobility Inc. used under license. Samsung is

a registered trademark of Samsung Electronics Co. Ltd. and

its related entities.

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