Ricoh Shepherd-Lt Manuel de service

Technical Bulletin PAGE: 1/2

Model:

Shepherd-Lt

Date:

16-May-19

No.:

RM0D4001

Subject: Troubleshooting : Poor Print

Quality may occur when

parameter in print control software unmatched with current

ink type

Prepared by: D.Kobayashi

From:

Regional Sales Department, Global IP Sales Center

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2 Tier 0.5

There is an information of troubleshooting regarding poor print quality by unmatched

between parameter in print control software and actual installed ink type.

Symptom

There are different image processing parameters for each ink type in Pro TF6250.

Poor print quality may be occurred by unmatched between actual installed ink type and

parameter in print control software.

If dot pattern or image alignment is not problem but banding or uneven density may

occur, then check the parameter in print control software whether it is matched with

actual installed ink type.

How to Check

・Check the Connection between PC and Machine

・Start print control software (if already started, close it once and then restart)

・Check the parameter below

Maintenance＞Voltage＞Printhead configuration

RICOH Pro UV Ink Bottle T7210

RICOH Pro UV Ink Bottle GP120

RICOH Pro UV Ink Bottle DG130

Technical Bulletin PAGE: 2/2

Model:

Shepherd-Lt

Date:

16-May-19

No.:

RM0D4001

Note

If any prints start before check above the parameter, then the parameter will be changed

to , as the result you will not be able to check the parameter.

At that time, you can check by restart print control software and should check this

parameter first.

Solution

If unmatched parameter is found, reinstall print control software.

・Close the print control software

・Uninstall the print control software

・Reinstall the print control software with select correct ink type

Technical Bulletin PAGE: 1/5

Model: Shephered－Lt Date: 20-May-19 No.: RM0D4002

subject: Field Service Manual Correction Installation Prepared by: D.Kobayashi

From: Regional Sales Department, Global IP Sales Center

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2 Tier 0.5

Service manual correction

Please apply the following corrections to your Pro TF6250 field service manual, in section:

2. Installation>Main Machine Installation>Installation Procedure>Unpacking

1. Remove all the screws that fixes the front side board [A], from the top and side boards.

2. Remove the front side board [A].

Note

Rear cover removal is not needed.

3. Remove the four accessory boxes and test print paper from the wooden box.

4. Remove the bolt [A] on the front crossbar

Technical Bulletin PAGE: 2/5

Model: Shephered－Lt Date: 20-May-19 No.: RM0D4002

Front view of palette

5.Remove the cross bar[A] in front

Technical Bulletin PAGE: 3/5

Model: Shephered－Lt Date: 20-May-19 No.: RM0D4002

6. Pull out while lifting the vertical sleepers[A]

]

7.Pull out the fixing bracket[A]

Technical Bulletin PAGE: 4/5

Model: Shephered－Lt Date: 20-May-19 No.: RM0D4002

8. Open the silver colored heat-shielding sheet, as shown below.

Note

The whole machine is covered with heat-shielding sheet. Therefore, you need to open the

sheet, so that the fork of the fork lift can access the forklift insertion brackets.

9. Insert the forks of the forklift into the forklift insertion brackets [B] at the bottom of the

machine [A].

Technical Bulletin PAGE: 5/5

Model: Shephered－Lt Date: 20-May-19 No.: RM0D4002

Note

Make sure to open the heat-shielding sheet in step 3 before inserting the forks under the

table.

10. Lift the machine (1436kg, 3165.9lb.) with the forklift, and take it out from the wooden

box.

Important

・When installing the machine, the inclination angle of machine shall be 3 degrees or less.

11. Pull out the fixing bracket on back side[A] if it isremaining with forklift insertionbrackets

on back side.

Refer from step 10 of the service manual for the subsequent steps.

Technical Bulletin PAGE: 1/2

Model:

Shepherd-Lt

Date:

27-May-19

No.:

RM0D4003

Subject: Troubleshooting : Carriage too low error occur

Prepared by: D.Kobayashi

From: Regional Sales Department, Global IP Sales Center

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2 Tier 0.5

Symptom

Error Code 6 “Carriage height is too low” error may occur when operating Motion Test

menu on Print Control software.

This error may occur when operate Motion Test as below.

・Select Cleaning Lifter, then click X+ with wiper up then click X- with wiper down .

After these operations, as result may occur “Carriage height is too low”error.

And you may not be able to move carriage any more due to this error.

Technical Bulletin PAGE: 2/2

Model:

Shepherd-Lt

Date:

27-May-19

No.:

RM0D4003

Cause

Software bug

Solution

Perform “Reset Origin” or Restart Print Control software.

This bug will be resolved in the next version software.

Refer to the release note for detail.

Technical Bulletin PAGE: 1/4

Model:

Shepherd-Lt

Date:

28-May-19

No.:

RM0D4004

subject: Field Service Manual Correction Installation

Prepared by:

D.Kobayashi

From: Regional Sales Department, Global IP Sales Center

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2 Tier 0.5

Service manual correction

Please apply the following corrections to your Pro T7210 and Pro TF6250 field service

manual, in section:

2. Installation>Main Machine Installation>Installation Procedure>Print Head Front

and Back Position Adjustment

Additional step in red for Step 3-3 and 4-3

Step 3-3

Rotate the adjustment screw [B] for the print head [A] (for the cyan nozzles) of the second

row to correct the displacement.

・If the line on the left side is lower than the line on the right side: The print head is

displaced towards the front. Rotate the screw [B] clockwise to correct the displacement.

・If the line on the left side is upper than the line on the right side: The print head is

displaced towards the rear. Rotate the screw [B] counter-clockwise to correct the

displacement.

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