Rheem Everhot 2A1 Series Document technique

This water heater must be installed and serviced by a qualified person.

Please leave this guide with the householder.

Owner’s Guide

and

Installation Instructions

Stainless Steel

Electric Domestic Water Heater

An electronic copy of these Owner’s Guide and Installation Instructions

is available upon request.

PATENTS

This water heater may be protected by one or more patents or registered designs

in the name of Rheem Australia Pty Ltd or Aquamax Australia Pty Limited.

TRADEMARKS

® Registered trademark of Rheem Australia Pty Ltd.

TM Trademark of Rheem Australia Pty Ltd.

Note: Every care has been taken to ensure the accuracy in preparation of this

publication. No liability can be accepted for any consequences,

which may arise as a result of its application.

RHEEM AUSTRALIA PTY LTD A.B.N. 21 098 823 511

www.rheem.com.au

For Service Telephone 131 031 AUSTRALIA 0800 657 335

CONTENTS

HOUSEHOLDER

This booklet contains important information about your new water heater,

including terms of the Everhot warranty.

We recommend you read pages 8 to 24,

and the terms of the Everhot warranty on pages 4 to 7.

The other pages are intended for the installer but may be of interest.

Warranty .......................................................................................4

Safety, Warnings, Installation Notes .........................................8

About Your Water Heater ..........................................................12

Maintenance Requirements ......................................................16

Water Supplies...........................................................................18

Save A Service Call ...................................................................22

Installation..................................................................................25

Connections –Plumbing ..........................................................34

Connections –Electrical...........................................................39

Commissioning..........................................................................41

Draining The Water Heater .......................................................42

EVERHOT ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

EVERHOT STAINLESS STEEL ELECTRIC 2A1 MODELS

1. THE EVERHOT WARRANTY –GENERAL

1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of

1 Alan Street, Rydalmere New South Wales.

1.2 Rheem offer a trained and qualified national service network who will repair or

replace components at the address of the water heater subject to the terms of

the Everhot warranty. Rheem Service, in addition can provide preventative

maintenance and advice on the operation of your water heater. The Rheem

Service contact number is 131031, with Contact Centre personnel available

24 hours, 7 days a week to take your call and if necessary to arrange a service

call for during normal working hours Monday to Friday (hours subject to

change).

1.3 For details about this warranty, you can contact us on 131031 or by email at

[email protected] (not for service bookings).

1.4 The terms of this warranty and what is covered by it are set out in sections 2

and 3 and apply to water heaters manufactured after 1st April 2019.

1.5 If a subsequent version of this warranty is published, the terms of that warranty

and what is covered by it will apply to water heaters manufactured after the

date specified in the subsequent version.

2. TERMS OF THE EVERHOT WARRANTY AND EXCLUSIONS TO IT

2.1 Rheem may reject a claim under this warranty in its sole discretion if:

a) You do not arrange for a major service to be conducted on your water

heater in the fifth year after installation, in accordance with Rheem’s

recommendation in the Owner’s Guide and Installation Instructions; and

b) The fault giving rise to the warranty claim would have been detected and

rectified during that major service.

2.2 The decision of whether to repair or replace a faulty component is at Rheem’s

sole discretion.

2.3 If you require a call out and we find that the fault is not covered by the Everhot

warranty, you are responsible for our standard call out charge. If you wish to

have the relevant component repaired or replaced by Rheem, that service will

be at your cost.

2.4 Where a failed component or cylinder is replaced under this warranty, the

balance of the original warranty period will remain effective. The replacement

does not carry a new Everhot warranty.

EVERHOT ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

EVERHOT STAINLESS STEEL ELECTRIC 2A1 MODELS

2.5 Where the water heater is installed outside the boundaries of a metropolitan

area as defined by Rheem or further than 25 km from either a regional Rheem

branch office or an Accredited Rheem Service Agent's office, the cost of

transport, insurance and travelling between the nearest branch office or

Rheem Accredited Service Agent’s office and the installed site shall be the

owner’s responsibility.

2.6 Where the water heater is installed in a position that does not allow safe or

ready access, the cost of that access, including the cost of additional materials

handling and/or safety equipment, shall be the owner’s responsibility. In other

words, the cost of dismantling or removing cupboards, doors or walls and the

cost of any special equipment to bring the water heater to floor or ground level

or to a serviceable position is not covered by this warranty.

2.7 This warranty only applies to the original and genuine Everhot water heater in

its original installed location and any genuine Everhot replacement parts.

2.8 The Everhot warranty does not cover faults that are a result of:

a) Accidental damage to the water heater or any component (for example: (i)

Acts of God such as floods, storms, fires, lightning strikes and the like; and

(ii) third party acts or omissions).

b) Misuse or abnormal use of the water heater.

c) Installation not in accordance with the Owner’s Guide and Installation

Instructions or with relevant statutory and local requirements in the State

or Territory in which the water heater is installed.

d) Connection at any time to a water supply that does not comply with the

water supply guidelines as outlined in the Owner’s Guide and Installation

Instructions.

e) Repairs, attempts to repair or modifications to the water heater by a person

other than Rheem Service or a Rheem Accredited Service Agent.

f) Faulty plumbing or faulty power supply.

g) Failure to maintain the water heater in accordance with the Owner's Guide

and Installation Instructions.

h) Transport damage.

i) Fair wear and tear from adverse conditions (for example, corrosion).

j) Cosmetic defects.

EVERHOT ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

EVERHOT STAINLESS STEEL ELECTRIC 2A1 MODELS

2.9 Rheem may reject a claim under this warranty in its sole discretion if a third

party solar diverter is connected to the water heater.

2.10 Subject to any statutory provisions to the contrary, this warranty excludes any

and all claims for damage to furniture, carpet, walls, foundations or any other

consequential loss either directly or indirectly due to leakage from the water

heater, or due to leakage from fittings and/ or pipe work of metal, plastic or

other materials caused by water temperature, workmanship or other modes of

failure.

2.11 If the water heater is not sized to supply the hot water demand in accordance

with the guidelines in Everhot’s water heater literature, any resultant fault will

not be covered by the Everhot warranty.

3. WHAT IS COVERED BY THE EVERHOT WARRANTY

FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT

3.1 Rheem will repair or replace a faulty component of your water heater if it fails

to operate in accordance with its specifications as follows:

What components

are covered

The period from the

date of installation

in which the fault

must appear in

order to be covered

What coverage

you receive

Everhot Stainless Steel electric 2A1 models

All components

(all installations)

Year 1

Repair and/or replacement of

the faulty component, free of

charge, including labour.

The cylinder

(if the water heater is

installed in a single-family

domestic dwelling)

Years 2 to 10

Replacement cylinder, free of

charge. Installation and repair

labour costs are the

responsibility of the owner.

EVERHOT ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

EVERHOT STAINLESS STEEL ELECTRIC 2A1 MODELS

4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY

4.1 To be entitled to make a claim under this warranty you need to:

a) Be the owner of the water heater or have consent of the owner to act on

their behalf.

b) Contact Rheem Service without undue delay after detection of the defect

and, in any event, within the applicable warranty period.

4.2 You are not entitled to make a claim under this warranty if your water heater:

a) Does not have its original serial numbers or rating labels.

b) Is not installed in Australia.

5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY

5.1 If you wish to make a claim under this warranty, you need to:

a) Contact Rheem on 131031 and provide owner’s details, address of the

water heater, a contact number and date of installation of the water heater

or if that’s unavailable, the date of manufacture and serial number (from

the rating label on the water heater).

b) Rheem will arrange for the water heater to be tested and assessed on-

site.

c) If Rheem determines that you have a valid warranty claim, Rheem will

repair or replace the water heater in accordance with this warranty.

5.2 Any expenses incurred in the making of a claim under this warranty will be

borne by you.

6. THE AUSTRALIAN CONSUMER LAW

6.1 Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure

and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to

be of acceptable quality and the failure does not amount to a major failure.

6.2 The Everhot warranty (set out above) is in addition to any rights and remedies

that you may have under the Australian Consumer Law.

 
8 
SAFETY, WARNINGS, INSTALLATION NOTES 
 
It is important you read the following safety and warnings information. 
 
 SAFETY AND WARNINGS 
•This water heater is only intended to be operated by persons who have the 
experience or the knowledge and the capabilities to do so. 
•This water heater is not intended to be operated by persons with reduced 
physical, sensory or mental capabilities i.e. the infirm, or by children. Children 
should be supervised to ensure they do not interfere with the water heater. 
•If the electrical conduit to the water heater is damaged, it must be replaced 
by a qualified person in order to avoid a hazard. Phone Rheem Service or 
their nearest Accredited Service Agent to arrange for an inspection. 
•This water heater uses 220 V –240 V a.c. power for the electrically operated 
components. The removal of the front cover(s) will expose 220 V –240 V a.c. 
wiring. It must only be removed by a qualified person. 
•This water heater is supplied with a thermostat, an over-temperature cut-out 
and a combination temperature pressure relief valve. These devices must not 
be tampered with or removed. The water heater must not be operated unless 
each of these devices is fitted and is in working order. 
The Everhot warranty may not cover faults if relief valves or other safety 
devices are tampered with or if the installation is not in accordance with 
these instructions. 
•DANGER: The operation of the over-temperature cut-out on a thermostat 
indicates a possibly dangerous situation. If the over-temperature cut-out 
operates, it must not be reset and the water heater must be serviced by a 
qualified person. 
•The water heater will operate until a water temperature of 60°C to 75°C for 
250 and 315 models or 60°C to 80°C for 050 models is reached, depending 
upon the thermostat setting. 
Refer to “How  Hot  Should  The  Water Be?” on page 12 and “Temperature 
Adjustment” on page 13. 
•The lever on the temperature pressure relief valve and expansion control 
valve (if fitted) requires to be operated every six (6) months to clear any 
deposits and to ensure the valve and its drain line are not blocked. 
Refer to “Relief  Valves” on page 9 and “Minor  Maintenance Every Six 
Months” on page 17. 
•For continued safety of this water heater it must be installed, operated and 
maintained in accordance with  the  Owner’s  Guide  and  Installation 
Instructions. 

SAFETY, WARNINGS, INSTALLATION NOTES

•Servicing of a water heater must only be carried out by qualified personnel.

Phone Rheem Service or their nearest Accredited Service Agent.

•Only a person qualified to install or service a water heater should drain the

water heater, if this is required.

•Do not modify this water heater.

RELIEF VALVES

Temperature Pressure Relief Valve

This water heater incorporates a temperature

pressure relief valve located near the top of the

water heater. This valve is essential for the water

heater’s safe operation.

It is possible for the valve to discharge a quantity

of water through the drain line during each

heating period. This quantity should be equal to

approximately 1/50 of the hot water used, as

water expands by this volume when heated.

Expansion Control Valve

In many areas, including South Australia and

scaling water areas, it is mandatory an

expansion control valve is fitted to the cold water

line to the water heater.

The expansion control valve will discharge the

quantity of water from its drain line during the

heating period instead of the temperature

pressure relief valve as it has a lower pressure

rating.

Valve Operation

Continuous leakage of water from either valve

and its drain line may indicate a problem with the

water heater. Refer to “Temperature Pressure

Relief Valve or Expansion Control Valve

Running” on page 23.

Warning: Never block the outlet of either valve or their drain lines for any

reason. A relief valve drain must be left open to atmosphere, and be installed in

a continuously downward direction.

In locations where water pipes are prone to freezing, the relief valve drain line

must be insulated and not exceed 300 mm in length before discharging into a

tundish through an air gap.

lift until water

flows from the

drain line –

lower gently

drain

line

SAFETY, WARNINGS, INSTALLATION NOTES

Operate the easing lever on the temperature pressure relief valve and expansion

control valve once every six (6) months to clear any deposits and ensure the

valve and its drain line are not blocked. It is very important the lever is raised

and lowered gently. Refer to “Minor Maintenance Every Six Months” on

page 17.

Warning: Water discharged from the temperature pressure relief valve drain

line will be hot. Exercise care to avoid any splashing of water by standing clear

of the drain line’s point of discharge when operating either valve’s easing lever.

DANGER: Failure to operate the easing lever on the relief valve once every

six (6) months may result in the water heater cylinder failing, or under certain

circumstances, exploding.

If water does not flow freely from the drain line when the lever is lifted, then the

water heater must be checked. Phone Rheem Service or their nearest Accredited

Service Agent to arrange for an inspection.

The temperature pressure relief valve should be replaced at intervals not

exceeding five (5) years and the expansion control valve should be checked for

performance or replaced at intervals not exceeding five (5) years. The checking

of the valves performance or replacement should occur more frequently in areas

where there is a high incidence of water deposits. Refer to “Water Supplies” on

page 18.

INSTALLATION NOTES

This water heater must be installed:

•by a qualified person,

•in accordance with the installation instructions,

•in compliance with the Plumbing Code of Australia (PCA) and Plumbing

Standard AS/NZS 3500.4,

▪This water heater is designed for indoor or outdoor installation.

▪This water heater is intended to be permanently connected to the water

mains and not connected by a hose-set. A braided flexible hose or semi-

flexible connector may be used for connection to the water heater, where

permitted by AS/NZS 3500.4.

•in compliance with the Australian / New Zealand Wiring Rules AS/NZS 3000,

▪Isolation switches must be installed in the electrical circuit to the water

heater in accordance with the Wiring Rules, so the water heater can be

switched off.

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