Rheem 953060DP Document technique

This water heater must be installed and serviced by a qualified person.

Please leave this guide with a responsible officer.

Owners Guide

and

Installation Instructions

Commercial Air to Water

Heat Pump PLUS Water Heater

61kW to 212kW

WMKA21549

An electronic copy of these Owner’s Guide and Installation Instructions can be downloaded

from rheem.com.au and rheem.co.nz.

PATENTS

This water heater may be protected by one or more patents or registered designs.

TRADEMARKS

®Registered trademark of Rheem Australia Pty Ltd.

TM Trademark of Rheem Australia Pty Ltd.

NOTE: Every care has been taken to ensure accuracy in preparation of this publication.

No liability can be accepted for any consequences, which may arise as a result of its

application.

CONTENTS

RESPONSIBLE OFFICER

This booklet contains important information about your

new water heater, including terms of the Rheem warranty.

We recommend you read pages 8 to 27

and the terms of the Rheem warranty on pages 4 to 7.

The other pages are intended for the installer but may be of interest.

Contents.......................................................................................3

Rheem Heat Pump Water Heater Warranty - Australia & New

Zealand Only –.............................................................................4

Safety, Warnings, Installation Notes .........................................8

About Your Water Heater..........................................................12

How Your Water Heater Works.................................................16

Maintenance Requirements......................................................19

Water Supplies...........................................................................21

Save A Service Call ...................................................................24

Installation..................................................................................28

Heat Pump And Tank Assembly ..............................................43

Manifold Installations................................................................47

Connections –Plumbing ..........................................................50

Commissioning..........................................................................74

Draining The Water Heater .......................................................86

Automatic Defrost .....................................................................89

HEAT PUMP COMMISSIONING REPORT ................................91

RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511

www.rheem.com.au, www.rheem.co.nz

For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND

RHEEM HEAT PUMP WATER HEATER WARRANTY

- AUSTRALIA & NEW ZEALAND ONLY –

HEAT PUMP WATER HEATER MODELS 953060DP,953060DV, 953079DP, 953079DV,

953101DP,953101DV, 953126DP, 953126DV, 953152DP, 953152DV, 953202DP, 953202DV

1. THE RHEEM WARRANTY –GENERAL

1.1 This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098 823 511

of 1 Alan Street, Rydalmere New South Wales, and in New Zealand by Rheem New

Zealand Limited of 475 Rosebank Road Avondale Auckland 1026.

1.2 Rheem offer a trained and qualified national service network who will repair or replace

components at the address of the water heater subject to the terms of the Rheem

warranty. Rheem Service, in addition can provide preventative maintenance and advice

on the operation of your water heater. The Rheem Service contact number in Australia is

131031, with Contact Centre personnel available 24 hours, 7 days a week to take your

call and if necessary to arrange a service call for during normal working hours Monday to

Friday (hours subject to change) or in New Zealand on 0800 657 335.

1.3 For details about this warranty, you can contact us in Australia on 131031 or by email at

[email protected] (not for service bookings), or in New Zealand on

0800 657 335 or by email at rhee[email protected] (not for service bookings).

1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and

apply to water heaters manufactured from the 1st August 2018.

1.5 If a subsequent version of this warranty is published, the terms of that warranty and what

is covered by it will apply to water heaters manufactured after the date specified in the

subsequent version.

2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT

2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole

discretion.

2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty,

you are responsible for our standard call out charge. If you wish to have the relevant

component repaired or replaced by Rheem, that service will be at your cost.

2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the

original warranty period will remain effective. The replacement does not carry a new

Rheem warranty.

2.4 Where the water heater is installed outside the boundaries of a metropolitan area as

defined by Rheem or further than 25 km from either a regional Rheem branch office or an

Accredited Rheem Service Agent's / Centre’s office, the cost of transport, insurance and

travelling between the nearest branch office or Rheem Accredited Service

Agent’s / Centre’s office and the installed site shall be the owner’s responsibility.

2.5 Where the water heater is installed in a position that does not allow safe or ready access,

the cost of that access, including the cost of additional materials handling and/or safety

equipment, shall be the owner’s responsibility. In other words, the cost of dismantling or

removing cupboards, doors or walls and the cost of any special equipment to bring the

water heater to floor or ground level or to a serviceable position is not covered by this

warranty.

2.6 This warranty only applies to the original and genuine Rheem water heater in its original

installed location and any genuine Rheem replacement parts.

2.7 The Rheem warranty does not cover faults that are a result of:

a) Accidental damage to the water heater or any component (for example: (i) Acts of

God such as floods, storms, fires, lightning strikes and the like; and (ii) third party

acts or omissions).

b) Misuse or abnormal use of the water heater.

c) Installation not in accordance with the Owner’s Guide and Installation Instructions or

with relevant statutory and local requirements in the State or Territory in which the

water heater is installed.

d) Connection at any time to a water supply that does not comply with the water supply

guidelines as outlined in the Owner’s Guide and Installation Instructions.

e) Repairs, attempts to repair or modifications to the water heater by a person other

than Rheem Service or a Rheem Accredited Service Agent / Centre.

f) Faulty plumbing or faulty power supply.

g) Failure to maintain the water heater in accordance with the Owner's Guide and

Installation Instructions.

h) Transport damage.

i) Fair wear and tear from adverse conditions (for example, corrosion).

j) Cosmetic defects.

2.8 Subject to any statutory provisions to the contrary, this warranty excludes any and all

claims for damage to furniture, carpet, walls, foundations or any other consequential loss

either directly or indirectly due to leakage from the water heater, or due to leakage from

fittings and/ or pipe work of metal, plastic or other materials caused by water temperature,

workmanship or other modes of failure.

2.9 If the water heater is not sized to supply the hot water demand in accordance with the

guidelines in the Rheem water heater literature, any resultant fault will not be covered by

the Rheem warranty.

2.10 In New Zealand this warranty excludes to the extent permissible all implied warranties set

out in the Sale of Goods Act 1908 (New Zealand) and all guarantees set out in the

Consumers Guarantees Act 1993 (New Zealand) to the extent that the goods are acquired

for the purpose of resupply in trade consumption in the course of a process of production

or manufacture or repairing or treating in trade other goods or fixtures on land.

3. WHAT IS COVERED BY THE RHEEM WARRANTY

FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT

3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate

in accordance with its specifications as follows:

What components are

covered

The period in which the

fault must appear in

order to be covered

What coverage you receive

All components

Year 1

Repair and/or replacement of the faulty

component, free of charge, including labour.

Sealed System*

components

Year 2

Repair and/or replacement of the faulty

component, free of charge, including labour.

* The Sealed System includes components that carry refrigerant only, e.g. Compressor, Condenser,

TX Valve, Receiver / Drier, Evaporator and associated pipe work.

4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY

4.1 To be entitled to make a claim under this warranty you need to:

a) Be the owner of the water heater or have consent of the owner to act on their behalf.

b) Contact Rheem Service without undue delay after detection of the defect and, in any

event, within the applicable warranty period.

4.2 You are not entitled to make a claim under this warranty if your water heater:

a) Does not have its original serial numbers or rating labels.

b) Is not installed in Australia or New Zealand.

5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY

5.1 If you wish to make a claim under this warranty, you need to:

a) Contact Rheem on 131031 in Australia or 0800 657 335 in New Zealand and provide

owner’s details, address of the water heater, a contact number and date of

installation of the water heater or if that’s unavailable, the date of manufacture and

serial number (from the rating label on the water heater).

b) Rheem will arrange for the water heater to be tested and assessed on-site.

c) If Rheem determines that you have a valid warranty claim, Rheem will repair or

replace the water heater in accordance with this warranty.

5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.

6. THE AUSTRALIAN CONSUMER LAW

6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer

Law. You are entitled to a replacement or refund for a major failure and for compensation

for any other reasonably foreseeable loss or damage. You are also entitled to have the

goods repaired or replaced if the goods fail to be of acceptable quality and the failure does

not amount to a major failure.

6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you

may have under the Australian Consumer Law.

7. THE CONSUMER GUARANTEES ACT 1993 (NEW ZEALAND)

7.1 Our goods come with guarantees that cannot be excluded under the Consumer

Guarantees Act 1993 (New Zealand). If the goods fail to comply with the applicable

guarantees set out under the Consumer Guarantees Act 1993 (New Zealand) being the

guarantee as to acceptable quality, the guarantee as to correspondence with description

or the guarantee as to repair and parts, or if the goods fail to comply with any express

guarantee given by Rheem, then you are entitled to a replacement or refund and for

compensation for any other reasonably foreseeable loss or damage.

7.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you

may have under the Consumer Guarantees Act 1993 (New Zealand).

SAFETY, WARNINGS, INSTALLATION NOTES

It is important you read the following safety and warnings information.

SAFETY AND WARNINGS

•This water heater is only intended to be operated by persons who have the

experience or the knowledge and the capabilities to do so.

•This water heater is not intended to be operated by persons with reduced

physical, sensory or mental capabilities i.e. the infirm, or by children.

Children should be supervised to ensure they do not interfere with the water

heater.

•If the electrical conduit to the water heater is damaged, it must be replaced

by a qualified person in order to avoid a hazard. Phone Rheem Service or

their nearest Accredited Service Agent / Centre to arrange for an inspection.

•This water heater uses 400V / 230 V AC electrical power for operation of

the control systems and other electrically operated components. The

removal of the access cover(s) will expose 400V / 230 V wiring. They must

only be removed by a qualified person.

•This water heater is supplied with built in Rheem IQ Controller which

controls low and high pressure switches, low temperature cut off,

temperature safety switch and flow switch.

Additionally, the compressor is fitted with thermal overload protection,

the condenser heat exchanger is fitted with a pressure relief valve, the

heat pump is supplied with a built in ambient temperature sensor and

the storage tanks are supplied with a combination temperature pressure

relief valve. These devices must not be tampered with or removed. The

water heater must not be operated unless each of these devices is fitted

and is in working order.

•The water heater will operate until a water temperature of 60°C to 65°C is

reached, depending upon the setting of the controller.

Refer to “How Hot Should The Water Be?” on page 12.

•The lever on the temperature pressure relief valve on the storage tank and

expansion control valve (if fitted) requires to be operated every six (6)

months to clear any deposits and to ensure the valve and its drain line are

not blocked.

Refer to “Relief Valves” on page 9 and “Minor Maintenance Every Six

Months” on page 19.

•For continued safety of this water heater it must be installed, operated and

maintained in accordance with the Owner’s Guide and Installation

Instructions.

•Servicing of a water heater must only be carried out by qualified personnel.

Phone Rheem Service or their nearest Accredited Service Agent / Centre.

•Only a person qualified to install or service a water heater can drain the

water heater, if this is required.

•Do not modify this water heater.

RELIEF VALVES

Temperature Pressure Relief Valve

The storage tank connected to this water heater incorporates a temperature

pressure relief valve located near the top of the storage tank. This valve is

essential for the water heater’s safe operation.

It is possible for the valve to discharge a quantity of water through the drain line

during each heating period. This quantity should be equal to approximately 1/50

of the hot water used, as water expands by this volume when heated.

Expansion Control Valve

In many areas, including South Australia, Western Australia, New Zealand and

scaling water areas, it is mandatory an expansion control valve is fitted to the

cold water line to the water heater.

The expansion control valve will discharge the quantity of water from its drain

line during the heating period instead of the temperature pressure relief valve as

it has a lower pressure rating.

Valve Operation

Continuous leakage of water from either valve and its drain line may indicate a

problem with the water heater. Refer to “Minor Maintenance Every Six Months”

on page 20.

Warning: Never block the outlet of either valve or their drain lines for any

reason. A relief valve drain must be left open to atmosphere, and be installed in

a continuously downward direction.

In locations where water pipes are prone to freezing, the relief valve drain line

must be insulated and not exceed 300 mm in length before discharging into a

tundish through an air gap.

Operate the easing lever on the temperature pressure relief valve and expansion

control valve once every six (6) months to clear any deposits and ensure the

valve and its drain line are not blocked.

It is very important the lever is raised and lowered gently. Refer to “Minor

Maintenance Every Six Months” on page 19.

Warning: Water discharged from the temperature pressure relief valve drain

line will be hot. Exercise care to avoid any splashing of water by standing clear

of the drain line’s point of discharge when operating either valve’s easing lever.

DANGER: Failure to operate the easing lever on the relief valve once every

six (6) months may result in the storage tank cylinder failing, or under certain

circumstances, exploding.

If water does not flow freely from the drain line when the lever is lifted, then the

water heater must be checked. Phone Rheem Service or their nearest Accredited

Service Agent / Centre to arrange for an inspection.

The temperature pressure relief valve should be replaced at intervals not

exceeding five (5) years and the expansion control valve should be checked for

performance or replaced at intervals not exceeding five (5) years. The checking

of the valves performance or replacement should occur more frequently in areas

where there is a high incidence of water deposits. Refer to “Water Supplies” on

page 21.

INSTALLATION NOTES

This water heater must be installed:

•by a qualified person,

•in accordance with the installation instructions,

•in compliance with the Plumbing Code of Australia (PCA) and Plumbing

Standard AS/NZS 3500.4,

▪This water heater is suitable for outdoor installation only, with

adequate supply of fresh air.

▪This water heater is intended to be permanently connected to the

water mains and not connected by a hose-set. A braided flexible

hose or semi-flexible connector may be used for connection to the

water heater, where permitted by AS/NZS 3500.4.

•in compliance with the Australian / New Zealand Wiring Rules

AS/NZS 3000,

▪An isolation switch must be installed at the switchboard in the

electrical circuit to the water heater in accordance with the Wiring

Rules, so the water heater can be switched off. Refer to

“Connections – Electrical” on page 54.

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