Retell Pico Manuel utilisateur
Call Recorder Pico Manual UK © 2009 Retell
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Retell Call Recorder
Pico Manual
Version 1.001.10
Call Recorder Pico Manual UK © 2009 Retell
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1. Green LED *
2. Red LED **
3. Record button
4. Handset out / Line out
5. I II Switch
6. Handset in / Line in
7. USB
8. Speaker / microphone ***
*) The green LED indicates that the software on the
computer has detected the Pico and its driver is running.
**) The red LED indicates a recording is being made.
***) Connect a microphone to record a conversation in the
room, or connect speakers to play back a previously
made recording.
Call Recorder Pico Manual UK © 2009 Retell
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Care and Maintenance
Keep the Call Recorder Pico dry. If it gets
wet, wipe it dry immediately with a soft,
clean cloth. Liquids might contain minerals
that corrode the electronic circuits.
Use and store the Call Recorder Pico only in
temperature conditions between 0 and 40
degrees Celsius. Temperature extremes can
shorten the life of electronic devices and
distort or melt plastic parts.
Keep the Call Recorder Pico away from
excessive dust and dirt.
Do not use aggressive chemicals, cleaning
solvents or strong detergents to clean the
Call Recorder Pico.
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Contents
1Introduction...........................................................7
2Getting started.......................................................8
2.1 Hardware installation.............................................8
2.2 Notification ...........................................................8
2.3 Connecting the Call Recorder Pico ..........................8
2.3.1 Record from telephone line .................................9
2.3.2 Record from handset ........................................10
2.3.3 Record from microphone...................................10
2.4 Connect the Pico to the PC...................................11
2.4.1 Connecting the first Call Recorder Pico ...............11
2.5 Software installation............................................12
2.5.1 Software configuration......................................13
2.5.2 Connecting more Call Recorders Pico..................13
3Options ................................................................14
3.1 Language ...........................................................14
3.2 Device settings ...................................................14
3.2.1 Basic ...............................................................14
3.2.2 Start / Stop......................................................15
3.2.3 Volume............................................................17
3.2.4 Extra ...............................................................18
3.3 Setup .................................................................19
3.3.1 Playback ..........................................................19
3.3.2 Recording ........................................................19
3.3.3 Notification message.........................................21
3.3.4 Data storage ....................................................23
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3.3.5 Start -up..........................................................24
3.3.6 Security ...........................................................24
3.3.7 Display ............................................................25
4Playback and recording........................................26
4.1 Normal playback .................................................26
4.2 Playback in a call.................................................26
4.2.1 Playback and recording control display ...............27
4.2.2 Hotkeys ...........................................................28
4.2.3 Playback by the Pico device...............................28
4.3 Automatic recording. ...........................................28
4.4 Manual recording ................................................29
4.4.1 Adding notes to a recording ..............................29
5Layout of the software.........................................31
5.1 Main Menu..........................................................31
5.1.1 File..................................................................31
5.1.2 View................................................................32
5.1.3 List..................................................................34
5.1.4 The Recycle Bin................................................34
5.1.5 Action..............................................................35
5.2 List, Search and Audio buttons .............................39
5.2.1 The List button.................................................39
5.2.2 The Search button............................................39
5.2.3 The Audio button..............................................40
6Problem solving ...................................................43
6.1 Restoring your soundcard ....................................43
6.2 Problems setting the Start/Stop level ....................43
6.3 Problems setting the Stop time.............................44
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6.4 Problem with playback volume slider.....................44
6.5 Problems with distorted audio ..............................44
6.6 Problems with high Start level ..............................44
6.7 Problems with automatic start / stop.....................45
6.8 Problems with PC start up after connecting Pico.....48
7Software Update Online.......................................48
8Acknowledgements..............................................49
8.1 Privacy ...............................................................49
8.2 Liability ..............................................................49
Appendix A .................................................................50
INDEX.........................................................................52
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1Introduction
The Call Recorder Pico is a system to record and archive
telephone calls on a PC. It consists of a PC application and one
or more Call Recorders connecting the telephones to your PC.
Depending on the number of USB ports and the capabilities of
the PC, it is possible to record from up to any number of Call
Recorders simultaneously (4 Call Recorders per 1Ghz).
Every gigabyte of free disk space allows you to record up to
180 hours of conversation on your hard disk.
The Call Recorder Pico can record from analogue and corded
digital telephones, from Skype© and from a microphone.
Recordings are stored in a comprehensive archive. The archive
is displayed on your computer screen as a list of recordings. In
the list the recording properties like date and time of the
recording are stored with the actual recording and can be
viewed in the archive. Queries can be made to get a clear
picture of the amount of recordings or to find a specific
recording quickly.
NOTE The Pico stores all recordings on your PC. For it
to make a recording it is necessary that the PC is on
and the software is running.
Call Centre use
This call recorder can be used in small businesses where one
telephone line is connected to one call recorder, but it is also
possible to connect a Pico to every line in a Call centre.
For the use of Pico’s in a Call centre an API can be installed
through which the Pico and the Call Centre’s software can
work together.
Read Appendix A to find out more about this API.
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2Getting started
The Call recorder Pico is set up in a sequence of steps. The
following paragraphs will describe the steps involved. They
are:
Connecting the Pico to the telephone
Connecting the Pico to the PC
Software installation
Set up of the software
2.1 Hardware installation
Depending on the kind of telephone you want to record from,
the Pico is connected to the telephone line or the telephone
handset.
You will find instructions for recording from an analogue
telephone line or recording from the handset of a digital
telephone.
The Call Recorder Pico works best with a properly installed
sound card or sound device in your PC. However, the Pico can
also be connected to external speakers. The signal on the
speakers is a mono signal.
2.2 Notification
When recording a conversation with the Pico it is possible to
notify your conversation partner of the recording through a
regularly returning beep or through a spoken message. See §
Setup3.3.3 about recording and play back of the notification
message.
2.3 Connecting the Call Recorder Pico
Determine the kind of telephone you want to connect the Pico
to. This will either be a normal (analogue) or digital (e.g. Key
System, PBX, ISDN) device. If you have an analogue
telephone, use the “Record from telephone line” method. If
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you have digital telephone, use the “Record from handset”
method.
2.3.1 Record from telephone line
Record from telephone line can only be used if you have an
analogue telephone. When "record from telephone line" is
used the Pico can detect "on/off hook" straight from the
telephone line.
The switch between the telephone sockets must be in
position I.
If you have a cordless analogue telephone set, connect the
Pico to the base unit.
If you have ADSL, connect the Pico between the ADSL modem
and the telephone. See the diagram below.
Record from telephone line
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2.3.2 Record from handset
When "record from handset" is used the Pico needs to detect
"on/off hook" by “listening” to the handset. The handset
must be corded. The switch between the telephone sockets
should be in position I. Depending on the wiring of your
handset you may need to put it in position II if position I
interferes with the normal working order of your telephone or
the recordings are of poor quality. See also Problems with
distorted audio § 6.5. See the connection diagram below.
Record from handset
2.3.3 Record from microphone
A third possibility is connecting the Pico to a microphone.
Conversations in a conference room or office could be
recorded with the Pico connected like this.
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Table des matières
