Renson Camargue Mode d’emploi
Camargue®and Algarve®
Guidelines for after-sales service
2
Camargue®en Algarve®Guidelines for after-sales service
Table of contents
I. Introduction 3
II. Water infiltration 3
1. General provisions 4
a. Stand-alone 4
c. Fitted to an outside wall (Installation type 2) 4
b. Joined 4
d. Hidden / Integrated (Installation type 3 & 4) 4
2. Algarve®5
3. Camargue®7
III. Problems and solutions regarding water infiltration 10
1. Algarve - old model 10
2. Algarve 2 11
3. Camargue – old model 12
4. Camargue 2 13
IV. Motor failures 14
1. Algarve - old model 14
2. Algarve 2 15
3. Camargue – old model 16
4. Camargue 2 17
V. Visual aspects 18
1. Coating quality 18
2. Inspection of colour and gloss 18
a) Aluminium profiles 18
b) Screens 18
3. Fitting the profiles 19
4. Fitting the blades 19
a) Straightness tolerance 19
b) Flatness tolerance: 19
5. Fixscreen and Crystal windows 20
VI. Maintenance instructions 21
1. Aluminium profiles 21
a. Cleaning instructions 21
b. Cleaning procedure 21
2. Fixscreen 22
3. Loggiawood®and Loggiawood®Privacy 22
VII. Accessories 23
1. Heating 23
2. Speakers 23
3. Remote control and antenna 23
4. Wind sensor, rain sensor and frost function 23
3
Guidelines for after-sales service Camargue®en Algarve®
I. Introduction
The Renson consumer guarantee describes the terms and conditions that Camargue®and Algarve®must conform to and what consumers may
expect from the system. Nevertheless, there are situations where it is not entirely clear if a certain phenomenon may be considered normal. This
document was created as a guide for the installer to mitigate the chance of any arguments arising.
II. Water infiltration
When closed, the blades of Algarve and Camargue protect the terrace underneath from the rain. However, because Algarve and Camargue are
not thermally closed systems, a 100% waterproof construction cannot be guaranteed. That is why the user guarantee describes the impermeability
as follows:
• The bladed roof of the Algarve®/Camargue®is waterproof.
• Condensation may occur on the underside of the blades.
• An Algarve®/Camargue®is an open ‘outdoor’ terrace covering, not to be confused with a thermally closed, water and windproof conserva-
tory. This means furniture, flooring … must be suitable for outdoor use.
• The orientation, location, finishing, model, installation etc. of the Algarve®/Camargue®can have an (unexpected) impact on the impermeability,
as do extreme and exceptional weather conditions.
• Drops may form on the columns and frame. When in doubt about the cause of these drops (which may or may not be inherent to the product),
please contact the installer. They will be able to determine if this is normal.
• Spray from the gutters is minimised by the water diffuser but can never be 100% avoided.
To give the consumer a clear picture of what to expect in terms of the performance of the bladed roof we have provided an overview of situations
where Camargue and Algarve may come into contact with water. We distinguish between normal situations, situations which may be expected,
and situations which are not in line with expectations. There are also recommendations for solutions should the latter situations occur.
4
Camargue®en Algarve®Guidelines for after-sales service
1. General provisions
Algarve®and Camargue®are fitted with a drainage system that can handle most rain showers. However, in case of extreme showers and espe-
cially if combined with wind, it is possible that the amount of water proves too much for the drainage system. Extreme weather conditions are
therefore not included in the provisions below.
During a shower the stand-alone wall panels of Algarve and Camargue are continuously exposed to water. So it is only normal that the water
should drain off the outside of the frame and columns. Even after a shower some excess water may still flow along the outside profiles
and columns.
The water on the outside may find its way to the underside and inside of the frame and profiles due to forces of adhesion. This too
is considered normal and will stop of its own accord within an hour after the shower.
If the rainwater seeps in between the profiles and if this still persists an hour after the shower has ended, either in the form of drops or a
trickle of water, even after drying off the profiles, we refer to this as water infiltration.
a. Stand-alone
c. Fitted to an outside wall (Installation type 2)
b. Joined
d. Hidden / Integrated (Installation type 3 & 4)
WALL
HIDDEN / INTEGRATED
EXISTING (ROOF)CONSTRUCTION
Exposed to water during a
shower
Water to be expected
Water infiltration during a normal
shower not permitted
Cause: badly assembled or sealed
profiles and connections
Water infiltration during a normal
shower not permitted
Cause: bad connection of the system to
an existing wall or roof by the installer
Condensation on the under-
side of the blades
= Normal situation
Condensation on the under-
side of the top beam
= Normal situation
5
Guidelines for after-sales service Camargue®en Algarve®
2. Algarve®
DETAIL A:
Water seeps in between the top frame and the column in the outside corners.
= Normal situation
The connection between the top frame and the column serves as a would-be gutter along which the
water finds the easiest path. Even after the shower there may still be some water seepage along
here.
DETAIL B:
Water seeps along the inside corners between the profiles, into the Algarve.
It is more than a few drops.
= Water infiltration
Cause: Badly sealed gutter
Solution: Seal gutter
A
C
D
B
6
Camargue®en Algarve®Guidelines for after-sales service
DETAIL C:
Water seeps in along the profiles of the connecting beam
It is more than a few drops and continues for a while after the shower
= Water infiltration
Cause: : Insufficient sealing between the covering cap and the connecting beams
Solution: Seal connecting surface between the connecting beams
DETAIL D:
Water seeps in between the span beam and fixed blade
It is more than a few drops and continues for a while after the shower
= Water infiltration
Cause: Insufficient sealing between the fixed blade and the span beam
Solution: Seal connecting surface between the fixed blade and the span
7
Guidelines for after-sales service Camargue®en Algarve®
3. Camargue®
DETAIL A:
Water seeps in between the top frame and the column on the outside corners
= Normal situation
The connection between the top frame and the column serves as a would-be gutter via which the wa-
ter finds the easiest path. Even after the shower there may still be some water seepage along here.
DETAIL B:
Water seeps in between the top frame and the connecting beam on the outside
= Normal situation
The connection between the top frame and the column serves as a would-be gutter via which the wa-
ter finds the easiest path. Even after the shower there may still be some water seepage along here.
B
A
C
D
E
F
G
H
I
Connecting
beam on
the outside
Gutter on
the inside
Underside
top frame
Stand-alonte
Exterior corner
on the inside
Relocated
column on
the inside
Underside
blade
8
Camargue®en Algarve®Guidelines for after-sales service
DETAIL C:
Water seeps in between the top frame and the column on the inside
This still continues an hour after the shower
= Water infiltration
Cause: bad seal between the gutter, the cover profile, and the top frame
Solution: seal cover profile so water can no longer seep through via the gutter
DETAIL D:
Water seeps in between the top frame and the connecting beam on the inside
This still continues an hour after the shower
= Water infiltration
Cause: badly sealed connecting beam
Solution: seal as demonstrated in instruction video
DETAIL E:
Water sprays in from the gutter
= Normal situation
The gutters are equipped with diffusers to prevent as much spray as possible. However, this does not
mean it's impossible for spray to enter. Sometimes wind between the top beam and the blades can
cause water to spray out of the gutter causing it to end up on the inside of the bladed roof.
As soon as the water is drained from the gutters this stops.
DETAIL F:
Water seeps in between the top frame and the fixed blade on the inside
It's more than a few drops and continues for quite a while
= Water infiltration
Cause: Insufficient sealing between the fixed blade and the span beam
Solution: Seal connecting surface between the fixed blade and the span beam
9
Guidelines for after-sales service Camargue®en Algarve®
DETAIL G:
Water seeps in via the top beam of a columnless inside corner between the profiles
This still continues an hour after the shower
= Water infiltration
Cause: Drain insufficiently sealed
Solution: Seal as demonstrated in instruction
DETAIL H:
Water seeps in between the top frame and a relocated column
It's more than a few drops and still continues an hour after the shower
= Water infiltration
Cause: Connecting piece of the relocated column is insufficiently sealed
Solution: Seal as demonstrated in instruction video
DETAIL I:
Water seeps in between the blades during a normal shower
= Water infiltration
Cause: Blades do not close properly
Solution: Check control / frost protection
10
Camargue®en Algarve®Guidelines for after-sales service
III. Problems and solutions regarding water infiltration
1. Algarve - old model
ALG
Request dimensions
+ number of drains
General water
infiltration
Has this happened
before? If yes, during
light or heavy
shower?
During heavy shower:
refer the customer
to our norms
regarding drainage
Gutters Between wall profile
and the wall
Caulk corners
Water spray
blades Improve sealing by
placing sealing slab/
profile
In the corners if
fitted to wall and
installation 3 and 4
If caulking
corners doesn't work:
New frame profiles
with double chamber
During light or normal
shower: where does
water infiltration take
place? +
provide drawing
with view from
above & request
photos/ videos of
water infiltration
Overflowing
gutters
Supply with
Antispray
diffusers
Install extra
gutter
Blades
Condensation
Replace with
short lip
with blades
long lip
Refer to
operation
instructions in
warranty
conditions
Water infiltration in
the control boxes
New control box +
covering fixed blade
ALG
WATER INFILTRATION
Autres manuels pour Camargue
3
Ce manuel convient aux modèles suivants
1
Table des matières
