RDM Industrial Electronics Inc. 2019 5
A maximum of 24 Call Stations can call the Station Selector.
The system stores the calls in a queue (list) in the order
received. Q in the display shows the number of calls in the
queue. If in Standby mode, the Station Selector beeps to
indicate a call or calls are in the queue.
To answer:
1. Press TALK key.
Q decreases by 1 and the first Call Station number and
name in the queue is displayed (customer waiting the
longest is answered).
Illustration shows Call Station 7 connected with 2 calls in
the queue.
2. Proceed as described under Steps 3 through 4 under the
previous section One Call Station Calling Station
Selector.
3. Repeat Steps 1 and 2 above to answer next call.
It is possible to place a current call on hold and connect to a
different call. See Using the Hold Feature.
The Hold feature allows an attendant to disconnect from a
current call and connect to a new call without losing the first
call. This is useful for disconnecting from a current call,
momentarily greeting a newer call, then returning to the first
call. More than one call can be placed on hold.
Assume a current connection to Call Station 12, and a second
station attempting to call in.
The display shows Q=01, LIS, and the current Call Station
number and name.
To use the Hold feature:
1. Press the HOLD key during the current call connection.
The display shows HOLD=01 (if no other calls are on
hold) and SBY
The current call is placed on hold and the Station
Selector beeps.
2. Press the TALK key to answer the second call (from Call
Station 8 in this example).
The display:
Clears Q=01.
Shows the new station number and name and TLK.
3. Press the HOLD key to place the second call on hold.
The display shows HOLD = 02 and SBY. Both calls are
now on hold.
