Protect EUROPROT Plus Mode d'emploi

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 1 / 28

Approved by: László Eperjesi

Revision: 1

Troubleshooting

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 2 / 28

Approved by: László Eperjesi

Revision: 1

1Basic information .......................................................................................4

1.1 The human-machine interface (HMI).....................................................4

2Settings of the Ethernet connection...........................................................6

2.1 Connection to the device with fix IP address .........................................6

2.2 Connection to the device with the embedded DHCP server..................7

3Connection to the device ...........................................................................9

3.1 Connection with EOB.............................................................................9

3.2 Connection with RJ45 connector......................................................... 10

4Handling the website of the device .......................................................... 11

5Necessary data before contacting Protecta Support................................ 13

5.1 Serial Number of the Device................................................................ 13

5.2 Information about RDSP, CDSP and configuration versions ............... 15

5.3 IED-EP+ S24 with b/w display............................................................. 16

6Normal Start-up of the Device..................................................................17

7Firmware Update ..................................................................................... 18

8Warning and Error Messages .................................................................. 20

8.1 Warning messages on the web page................................................... 20

8.2 Error messages on the web page........................................................ 23

8.3 Error messages on the LCD screen..................................................... 24

9Quick Troubleshooting............................................................................. 26

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 3 / 28

Approved by: László Eperjesi

Revision: 1

The scope of this document is to help to identify errors that may occur during the

operation of EuroProt+ devices.

To achieve the goal of the effective and fast troubleshooting it is recommended

to execute the processes described in this document and collect information

before contacting Protecta Support.

If you need the help of the Protecta support staff, then please submit a ticket in

our web-support system:

http://buy.protecta.hu/support/?language=English

For experienced users:

If you well know the basic handling of the devices, then please scroll to chapter 5.

The first four chapters contain basic information about the handling of the

devices.

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 4 / 28

Approved by: László Eperjesi

Revision: 1

1 Basic information

The EuroProt+ devices indicate immediately any malfunctions due to the

embedded fault detection algorithm. Alerts are given by the Device Status LED

and the Fault relay.

1.1 The human-machine interface (HMI)

The human-machine interface is realized by the front panel of the device, see the

picture below.

Figure 1-1 The front panel of the device

Optical

interface

for factory

usage

COM LED

Device status LED

Touch key LEDs

Touch keys

TFT display

User LED-s.

Changeable LED

description labels.

Ethernet

service

port

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

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Approved by: László Eperjesi

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16 pieces user LEDs

Three-color, 3 mm circular LEDs

COM LED

Yellow, 3 mm circular LED indicating EOB/RJ-45 (on

the front panel) communication link and activity

Capacitive touch key

LEDs

4 pcs yellow, 3 mm circular LEDs indicating touch key

actions

Device status LED

1 piece three-color, 3 mm circular LED

Green: normal device operation

Yellow: warning signal

Red: error signal

Device keys

(I, O, X, Page)

Capacitive touch keys

Tactile push buttons (on the 24 HP devices)

Buzzer

Audible touch key pressure feedback

Changeable LED

description label

Describes user LED functionality

Display

320 × 240 pixel TFT colour display with resistive

touchscreen interface (3.5” or optional 5.7”)

128 × 64 LCD black & white display

Optical interface for

factory usage

For debugging and software development purposes

Only for 42 and 84 HP devices.

EOB connector

Ethernet Over Board: communication interface

accomplishes isolated, non-galvanic Ethernet

connection with the help of a magnetically attached

EOB device. The EOB device has an RJ-45 type

connector supporting 10Base-T Ethernet connection

to the user computer. This is a proprietary and

patented solution from Protecta Ltd.

EOB2 device supports 10/100Base-Tx interface.

Ethernet service port

IP56 rated Ethernet 10/100-Base-T interface with RJ-

45 type connector (IP56 only valid if the cap of the

service port is closed.)

Table 1-1 Data of the HMI

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

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Approved by: László Eperjesi

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2 Settings of the Ethernet connection

2.1 Connection to the device with fix IP address

The address can be freely changed by the user. If the user’s computer has fix

IP address, then this and the netmask have to be set according to the used IP

address range and netmask.

Setting of the device:

The IP settings of the device get the following default values at the first start:

IP address: 192.168.0.15

Netmask: 255.255.0.0

Default gateway:192.168.1.1

IP address mode: Static IP

DNS1 and DNS2 address: 0.0.0.0

DHCP server: Disabled

These can be changed in System settingsStation bus menu settings menu.

Setting of the user's computer (with fix IP address)

The possible IP settings of the user’s computer according to the (optional)

device settings above:

IP address: in range from 192.168.0.1 to 192.168.254.254

Netmask: 255.255.0.0

Default gateway:192.168.0.1

Figure 2-1 The possible settings of the user’s computer (with fix IP address)

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

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Approved by: László Eperjesi

Revision: 1

2.2 Connection to the device with the embedded DHCP

server

The embedded DHCP server can be enabled in System settingsStation bus

settings menu.

If this type of connection needs to be used only through the front panel connector,

then the “Front only” value has to be chosen for this parameter.

Figure 2-2 Setting the DHCP server in the device

If the DHCP server of the device is used, then the settings of the user’s computer

is recommended to apply according to Figure 2-3.

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 8 / 28

Approved by: László Eperjesi

Revision: 1

Figure 2-3 The possible settings of the user’s computer (with dynamic IP

address)

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

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Approved by: László Eperjesi

Revision: 1

3 Connection to the device

3.1 Connection with EOB

The type of the frontpanel communication connector can be either RJ-45 or EOB,

according to the customer’s requirement. In the second case the user needs EOB

(10 Base-Tx interface) or EOB2 (10/100 Base-Tx interface) adapter (EOB2 for

newer devices), with which the embedded web-server and for the EuroCAP the

device is available. The join of the EOB connector to the device is solved by

magnets.

Necessary tools:

Computer

UTP cable

EOB or EOB2 adapter (EOB2 can be used only by the attached special

cable!)

Figure 3-1 Connection with EOB and EOB2 adapter

Troubleshooting of EuroProt+ devices

Arrranged by: Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 10 / 28

Approved by: László Eperjesi

Revision: 1

3.2 Connection with RJ45 connector

If you use the RJ-45 connector on the front panel, then you need only a UTP-

cable and a computer. With older computer you might need cross type UTP cable.

Figure 3-2 Connection with RJ-45 connector

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