Pro-Star 816 Manuel utilisateur

816 AND 800 KEYSET

USER GUIDE

PROSTAR 816 PLUS

September 1996

TABLE OF CONTENTS

GENERAL INFORMATION

About This Book ....................................................................................... 1

Keyset Diagrams ................................................................................... 2–3

Things You Should Know ...................................................................... 4–5

OUTSIDE CALLS

Making a Call ............................................................................................ 6

Answering a Call ....................................................................................... 6

Recall/Flash .............................................................................................. 6

Busy Line Queuing with Callback ............................................................. 7

Station Toll Override .................................................................................. 7

INTERCOM CALLING

Calling Other Stations ............................................................................... 8

Answering Calls from Another Station ...................................................... 8

Auto Answer/Voice Announce Mode ........................................................ 8

Busy Station Callback ............................................................................... 9

Calling the Attendant ................................................................................ 9

Direct Retry ............................................................................................... 9

CALL PROCESSING

Holding Calls .................................................................................... 10–11

Transferring Calls .............................................................................. 11–12

Camp-On ................................................................................................ 12

Conference Calls .............................................................................. 12–13

Forwarding Calls ............................................................................... 13–14

Forward to Voice Mail ............................................................................. 14

Call Pickup .............................................................................................. 14

DIALING FEATURES

System Speed Dialing ............................................................................ 15

Personal Speed Dialing .................................................................... 15–16

Last Number Redial ................................................................................ 16

Save Number with Redial ....................................................................... 16

Chain Dialing........................................................................................... 16

Automatic Redial of a Busy Number ....................................................... 17

Pulse to Tone Changeover ...................................................................... 17

PAGING AND MESSAGING

Making an Internal Page ......................................................................... 18

Making an External Page ........................................................................ 18

All Page ................................................................................................... 18

Meet Me Answer ..................................................................................... 18

Transfer with Page Announcement ................................................... 18–19

Message Setting and Canceling ............................................................. 19

Returning Messages ............................................................................... 19

Programmed Messages.......................................................................... 20

CONVENIENCE FEATURES

Do Not Disturb ........................................................................................ 21

Mute ........................................................................................................ 21

Background Music .................................................................................. 21

Appointment Reminder/Alarm Clock ...................................................... 21

Door Phone ............................................................................................. 22

Executive Barge-in .................................................................................. 22

Boss/Secretary Hot Line ......................................................................... 22

Call Offer with Alert ................................................................................. 23

Group Listening ...................................................................................... 23

Account Codes ....................................................................................... 23

Ringing Line Preference.......................................................................... 24

Headset Operation .................................................................................. 24

Prime Line Selection ............................................................................... 24

DISPLAY FEATURES

Date and Time......................................................................................... 25

Timer Function ........................................................................................ 25

Automatic Timing of Calls ....................................................................... 25

Display Number Dialed ........................................................................... 25

Station Directory Name ........................................................................... 26

ABOUT THIS BOOK

Your keyset is the most visible part of the PROSTAR 816 PLUS computerized

telephone system. No matter what model keyset you are using, with or with-

out a display, telephone calls are handled the same way. The larger 816

keyset has a few additional conveniences that are not available to 800 keyset

users. These are noted throughout this guide.

Please take the time to study this guide and become familiar with the opera-

tion of your keyset. Keep it handy. You may need to look up instructions for

infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

1 2

THINGS YOU SHOULD KNOW

USER ORIENTATION

PROSTAR telephones are called “keysets.” They contain buttons or “keys”

used to access or activate the many features of your office telephone sys-

tem. The 816 keyset has enough buttons to accommodate many of the fea-

tures of the system. However, the basic 800 keyset has fewer buttons and in

some instances, may not have keys to represent every station in the system.

In these cases, a directory number 21–36 is dialed. Instructions are given

throughout this guide when applicable.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.”

Direct Station Selection (DSS) buttons are programmed to ring specific sta-

tions. You can press a DSS button instead of dialing the extension number. A

DSS button will light steady red when that station is busy (Busy Lamp Indica-

tion). It will flash red when the station is ringing.

SPEAKERPHONE OPERATION

816 keysets come with a built-in speakerphone. Pressing the SPK key will

answer or release a call on the speakerphone. Switching from the handset

to the speakerphone is easy. Press the SPK key (it will light red) and then

hang up the handset. To return to the handset, simply lift it up and the speaker

will be automatically turned off.

800 keyset users do not have a microphone so handsfree calling is not pos-

sible. You may originate a call with the handset in the cradle. When the called

party answers, you will need to lift it to speak with the distant party.

NOTE: With special programming, your 816 keyset may be prohibited from

using the speakerphone feature. Check this before you report a problem

with your speakerphone.

CALL INDICATIONS

PROSTAR provides distinctive ring patterns to your keyset.

zOutside calls have a single ring tone repeated.

zIntercom calls have a double ring tone repeated.

zDoor phone calls and alarm/appointment reminders have a short ring

tone repeated very quickly.

Some of the buttons on your keyset have light emitting diodes (LEDs). Some

of these are dual LEDs that light green, red or amber (red and green to-

gether). Some keys only light red.

Outside calls appear on individual line keys and have different indications to

assist you. Here are some simple rules to remember about line keys:

zGreen LEDs indicate lines in use at your keyset.

zRed LEDs indicate lines in use at other keysets.

zFast flashing green LEDs indicate new incoming calls.

zSlow flashing green LEDs indicate calls on hold at your keyset.

zFlashing red LEDs indicate calls on system hold.

zAmber LEDs indicate recalls to your keyset.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

OUTSIDE CALLS

MAKING A CALL

zLift the handset and press an idle outside line button. Receive dial tone

and dial the telephone number.

zTo use the speakerphone, press an idle outside line button, receive dial

tone through the speaker and dial the telephone number. Speak into the

microphone.

zFinish the call by replacing the handset or pressing the SPK button.

NOTES:

1. If programmed, you may dial 9or 80 to select an available line from

these two line groups.

2. 800 keyset users may place a call with the handset in the cradle but must

lift it to speak when the called party answers.

ANSWERING A CALL

zLift the handset and press the fast flashing green outside line button.

zAnswer the call using the speakerphone by pressing the flashing green

outside line button.

zIf your keyset is assigned ringing, simply lift the handset or press the

SPK button and the call is automatically answered.

NOTE: 800 keyset users must lift the handset to answer the call.

RECALL DIAL TONE

Press the line button you are now using to disconnect the present call and

receive dial tone to make another call on the same line.

SENDING A FLASH

When using a PABX or a CENTREX line, press the line button you are now

using to send hookflash for special operation.

BUSY LINE QUEUING WITH

CALLBACK

zPress the desired busy outside line with a steady red light and receive

busy signal.

zPress the CALLBACK button.

zWhen the selected line becomes free and it is your turn, the system will

call you back.

zLift the handset or press the SPK button to be connected to dial tone and

then place the call.

NOTE: A callback will be canceled if it is not answered within 12 seconds.

STATION TOLL OVERRIDE

Your station may be restricted from dialing outside of the system. However,

system programming can allow five numbers to override any restriction in

case of an emergency (e.g., 911, fire, police, ambulance, etc.).

VERY IMPORTANT: Ensure that your installation and service company has

made these provisions for your system.

INTERCOM CALLING

CALLING OTHER STATIONS

zLift the handset, press the DSS button for another station or group of

stations and speak into the handset.

zPlace the call using the speakerphone by pressing the DSS button for

another station or group of stations and speak into the microphone (816

keyset only).

zFinish the call by replacing the handset or pressing the SPK button.

NOTE: If your keyset does not have all of the DSS keys, you must dial the

station number 21–36 or the group number 71–73.

ANSWERING CALLS FROM

ANOTHER STATION

zWhen your telephone rings, simply lift the handset or press the SPK but-

ton to be connected to the calling station.

zFinish the call by replacing the handset or pressing the SPK button.

NOTE: 800 keyset users must lift the handset to speak.

AUTO ANSWER/VOICE

ANNOUNCE MODE

(INTERCOM CALLS ONLY)

If selected, your keyset will beep once and then automatically answer an

intercom call. Your microphone and speaker are turned on and you may

speak handsfree. For more private calls, lift the handset and finish the con-

versation.

zTo select this mode, press the AUTO ANS button if it is assigned to your

keyset.

zPress it again to cancel OR

zWith the handset on-hook, dial #10 and then 0for normal ring or 1for

Auto Answer.

zDial #to save your selection.

NOTE: 800 keyset users can select the voice announce mode but must lift

the handset to speak.

BUSY STATION CALLBACK

zPress the desired DSS button (with steady red light) or dial the station

number and receive busy signal.

zPress the CALLBACK button.

zWhen the selected station becomes free, the system will call you back.

zLift the handset or press the SPK button to call the now idle station.

NOTE: A callback will be canceled if not answered within 12 seconds.

CALLING THE ATTENDANT

Lift the handset or use the SPK button and dial 0to call your system atten-

dant.

NOTE: 800 keyset users must lift the handset to speak.

DIRECT RETRY

When making an intercom call and you encounter a Busy, No Answer, Do

Not Disturb or Not Equipped condition or the called party hangs up, you can

make another intercom call without hanging up.

CALL PROCESSING

SYSTEM HOLD

zWhen you are connected to any outside line or station, press the HOLD

button. The line button will flash green on your keyset and flash red on

other keysets. A DSS button will flash red on your keyset and remain red

on other keysets.

zTo retrieve the outside line again, press the flashing line button from any

keyset.

zA station on hold can only be retrieved at the keyset that placed it on

hold. Press the flashing DSS button.

NOTE: If a line or station does not appear on a button at your keyset, you

cannot put it on hold.

RETRIEVE CALLS FROM

SYSTEM HOLD

You may retrieve a call placed on system hold from a station other than your

own by using one of the three methods below.

If you know the specific line of the held call and that line appears on your

keyset:

zPress the flashing red line button.

If you know the specific line of the held call and that line does not appear on

your keyset:

zLift the handset or press the SPK button.

zDial the specific line number 81–88 corresponding to C.O. line 1–8.

If you do not know the specific line of the held call:

zLift the handset or press the SPK button.

zDial 5plus the extension number of the telephone that placed the call on

hold.

EXCLUSIVE HOLD

When an outside call is placed on exclusive hold, it will flash green at your

station and remain steady red at other keysets. This prevents other users

from picking up the call.

zPress the HOLD button twice.

zTo retrieve the line, press the flashing green line button.

A C.O. line placed on exclusive hold can only be retrieved by the station that

placed it on hold.

NOTE: If a line or station does not appear on a button at your keyset, you

cannot put it on hold.

HOLD RECALL

After a call has been left on hold for a pre-programmed period of time, it will

recall the station that placed it on hold.

zWhen your keyset rings, lift the handset or press the SPK button to an-

swer the recall.

zIf you are not able to answer the recall, it will return to the system atten-

dant (operator) after a pre-programmed period of time.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with

another station:

A. With a DSS key (816 and 800 keyset users):

zPress the idle DSS button of the desired station. The outside call is

automatically put on hold.

zConsult with the other party.

zWhen the inside station hangs up, you will be reconnected to the out-

side line.

B. Without a DSS key (800 keyset users only):

zPress the TRANSFER key. The outside call is automatically put on

hold. Dial extension 21–36.

zConsult with the other party.

zWhen the inside station hangs up, you will be reconnected to the out-

side line.

TRANSFERRING CALLS

Use either the screened or unscreened method below.

A. With a DSS key (816 and 800 keyset users):

zWith an outside call in progress, press the DSS button for the desired

station or group of stations. Your call is automatically put on hold.

zUnscreened: Hang up when you hear ringing and the call is trans-

ferred OR

zScreened: Wait for the party to answer and advise him/her of the call

and hang up. If the transfer is refused, you will be reconnected to the

outside line when the inside station hangs up.

If you change your mind before the called party answers, press the same

DSS button to release the called station and return to the outside line.

B. Without a DSS key (800 keyset users only):

zWith an outside call in progress, press the TRANSFER key. Your call

is automatically put on hold. Receive dial tone and dial the desired

extension or group number.

zUnscreened: Hang up when you hear ringing and the call is trans-

ferred OR

zScreened: Wait for the party to answer and advise him/her of the call

and hang up. If the transfer is refused, you will be reconnected to the

outside line when the inside station hangs up.

If you change your mind before the called party answers, press the TRANS-

FER key to release the called station and return to the outside line.

NOTE: If the line being transferred does not appear on the keyset, it will

immediately recall to you as an incomplete transfer.

TRANSFER WITH CAMP-ON

A. With a DSS key (816 and 800 keyset users):

zWith an outside call in progress, press the desired DSS button. The

call is automatically placed on hold.

zIf the station is busy, hang up and the call is camped-on to the busy

station.

B. Without a DSS key (800 keyset users only):

zWith an outside call in progress, press the TRANSFER key and then

dial the desired extension or group number. The call is automatically

put on hold.

zIf the station is busy, hang up and the call will be camped-on to the

busy station.

NOTE: If the line being transferred does not appear on the destination keyset,

it will immediately recall to you as an incomplete transfer.

ANSWERING A CAMPED-ON

CALL

If an outside call has been camped-on to your phone:

zYou will hear a single ring and the line that is waiting for you (the line that

is camped-on) will flash green.

zPlace your present call on hold and press the flashing line button to an-

swer OR

zHang up and the waiting call will ring your keyset.

zLift the handset or press the SPK button to answer.

SETTING UP A CONFERENCE

You may conference up to and including five parties in any combination of

outside lines and internal stations in any order.

zWhile engaged in conversation, press the CONF button and receive con-

ference tone.

zMake another call, either station (DSS only) or outside line, and press the

CONF button to add this party.

zRepeat the first two steps until all parties are added.

zPress the CONF button twice to add yourself.

NOTE: All lines and stations to be added to the conference must appear on

buttons on your keyset.

RELEASING A PARTY FROM A

CONFERENCE

While engaged in a conference, follow the steps below:

zPress the CONF button.

zPress the outside line or the DSS button of the party to be released.

zPress the CONF button to return to the conference.

UNSUPERVISED CONFERENCE

CALLS

To allow two or more outside lines to be added to the conference after you

hang up:

zSet up the conference in the usual manner.

zPress the CONF button, press your own DSS button and hang up.

Your PROSTAR 816 PLUS system will release the outside lines after a pre-

programmed amount of time. Depending on your hardware and telephone

company service, the lines can be made to release within seconds.

SET FORWARD ALL CALLS

To forward all of your calls immediately to another station or group:

zWith the handset on-hook, dial #11.

zPress the DSS button or dial 21–36 for the station that will receive your

calls or press the group button or dial 71 or 72 for the group that will

receive your calls.

zDial #.

Your SPK button will flicker as a reminder that you have forwarded your

calls. Use this same procedure to change the Forward All destination.

CANCEL FORWARD ALL

zWith the handset on-hook, dial #11.

zPress your own DSS button or dial your own extension number (21–36).

zDial #again. The SPK button will stop flickering.

NOTE: If the SPK button continues to flicker, Forward Busy is activated.

SET FORWARD WHEN BUSY

You may program your telephone to have calls forwarded to another exten-

sion when you are busy on a call.

zWith the handset on-hook, dial #12.

zPress the DSS button or dial 21–36 for the station that will receive your

calls or press the group button or dial 71–73 for the group that will re-

ceive your calls.

zDial #again.

Your SPK button will flicker as a reminder that you have forwarding set at your

keyset. Use the same procedure to change the Forward Busy destination.

CANCEL FORWARD BUSY

zWith the handset on-hook, dial #12.

zPress your own DSS button or dial your own extension number (21–36).

zDial #again. The SPK button will stop flickering.

NOTE: If the SPK button continues to flicker, Forward All is activated.

FORWARD TO VOICE MAIL

(GROUP 3)

If you are using the Starmail voice processing system by Samsung, you can

forward your outside calls to your voice mailbox.

zPress the special assigned FWD key.

zThis key will flash and any other forward conditions will be cleared.

zTo cancel, press this flashing key.

NOTE: If MMC #15 is used to assign one of the round buttons to a forward

condition, there will be no flash.

CALL PICKUP

You may pick up (answer) calls ringing at another station by:

zLift the handset or press the SPK button.

Dial 11. You will be connected to any ringing intercom or outside line call.

If you wish to pick up only intercom calls:

zLift the handset or press the SPK button.

zPress the flashing DSS button of the ringing station.

DIALING FEATURES

SPEED DIALING—SYSTEM LIST

To dial a pre-programmed telephone number from the system-wide list:

zSelect an outside line.

zPress the ALM/SD button.

zDial the desired speed dial code 10–98.

See your system administrator for system listing.

PROGRAMMING PERSONAL

SPEED DIAL NUMBERS

You may program frequently dialed telephone numbers of your choice and

store them in speed dial keys on your keyset. See the diagram at the end of

this section. 816 keyset users have 16 speed dial keys and 800 keyset users

have 12 speed dial keys.

zWith the handset on-hook, press the ALM/SD button.

zPress the corresponding button where the number is to be stored.

zDial the telephone number (maximum 30 digits). If required, press the

HOLD button to insert a three second pause and the MSG button to

insert a hookflash.

zPress ALM/SD to store the number.

Repeat the procedure for each number to be stored. For privacy, numbers

stored in speed dial buttons 1 and 2 will not be displayed.

SPEED DIALING—PERSONAL

LIST

To dial a personally programmed speed dial number:

zSelect an outside line.

zPress the ALM/SD button.

zPress the desired speed dial button and the number is dialed for you.

ERASE PERSONAL SPEED DIAL

NUMBERS

zWith the handset on-hook, press the ALM/SD button.

zPress the speed dial button where the number is stored.

zPress the HOLD button to erase.

LAST NUMBER REDIAL

zLift the handset and select an outside line.

zPress the RD button and the last telephone number you dialed will be

automatically redialed.

If you press the RD button with the handset on-hook, the call will be made

through the speakerphone.

SAVE NUMBER WITH REDIAL

To save a number you have just dialed:

zPress the RD button before hanging up.

To redial this saved number at any time:

zDial 4and the outside line is automatically selected and the number is

dialed.

Saving another number will erase the previous one.

CHAIN DIALING

You may manually dial additional digits following a speed dial call OR you

can chain together as many speed dial numbers as required:

zAfter the first number is dialed, press the ALM/SD button again.

zPress a speed dial button or dial system code 10–98.

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